8. 0000007878 00000 n Pricing on passport services through TDS is comparable to its competitors. Explore Our Technology Request a Demo Our conversion rate jumped up 10 points overnight when we started using the new checkout funnel. HTMo0WhJ[m%qmP0tQrIZd/$?Rr%Bqz[oAG=8e&N$|'F#N!CR)l]P!|o(c3-j*,i^?nJmg%ih?gh"N2PavA(fy_e#+|J3RG5vE#G=DOetmYU@UwvXS%c@tyH={{ W$U'>~qY~z3t=/kNZFKm.3ksiWTk{lTp+ j~$*P12RpT:p#Hml[6y-8G!EDLmL`N1ERS4!ZbRIOEFH6& b{"xT14&(L0cdHad!FYBm&("x{, E!Yr!b8d|"[ >w endstream endobj 43 0 obj <>stream Links to external websites are provided as a convenience and should not be construed as an endorsement by the U.S. Department of State of the views or products contained therein. No indication from gov works that there was an issue with application. Sign into your govWorks account to manage your travel documents. Expedited Travel, LLC 2023. HPpuVr endstream endobj 36 0 obj <> endobj 37 0 obj <> endobj 38 0 obj <> endobj 39 0 obj <> endobj 40 0 obj [/ICCBased 59 0 R] endobj 41 0 obj <>stream I'm scared to death the good reviews are carefully written by the company. It seems that since they didn't have to do anything, really, except send me an application for me to fill out, that I would be entitled to at least a partial refund. If you applied for expedited service at a passport acceptance facility or through the mail, your application may not arrive at a passport agency or center until 2 weeks after the day you apply. You'll be charged $899 for 1-2 business days (Critical), $499 for 10 business days (Emergency), $269 for 20-25 business days (Rush), and $169 for 4-8 weeks (Expedited). We cannot refund passport execution fees, nor refund missed travel. Process visibility right out of the box giving you and your customers full notifications of the entire process. We also ensure all reviews are published without moderation. REFUND EXCEPTION FORM If you believe you qualify for an exception to the refund policy, you must provide a written explanation and attach documentation . Passport Suspension or Rejection. Send your request to: U.S. Department of State 0000034931 00000 n They never fulfilled any part of the service. 0000017751 00000 n To expedite a passport renewal , it should only costs $208.32 for an adult; ($130 + $60 + $18.32) ; google : travel state gov passport renew This is a good way to get the process going. Confirming other complaints on this site. Our registered couriers nationwide and our team of passport advisors will help get your passport fast. Error! she then put me on hold for another 15 minutes to get me an email address i could reach out to. Please see the multiple complaints on the Better Business Page. The phone number on the banner goes to Rushmy passport.com and they were unable to assist, and gave me a number to call govworks. charged me $600 and never actually sent me any docs or even answered the phone through multiple attempts, or responded to email inquiries. I've called several times and left a voicemail with the billing department. Expedited Travel, LLC 2023. 100% LINE FRIENDS-BT21 Licensed Product!! All he cares about is gross revenue. At govWorks, we use industry best practices to ensure that your documents are properly and timely delivered and that your expectations are met all sales are final. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Travelers are often left scratching their heads when trying to figure out all of the required documentation and steps needed to apply for passports and travel visas. It was done as a result of a website redirection. The man at the FedEx store was clueless on what I was trying to do. Given the limited capacity of these reservations, any order under manifest will not be entitled to a refund. YOU WILL LOSE ALL YOUR MONEY AND YOU WILL NOT GET YOUR PASSPORT IN TIME! What are the passport photo requirements? DONT DONT FALL FOR THIS SCAM. RushMyPassport.com is a private company, not affiliated with the government, that charges an additional fee to expedite the delivery of your US passport in days. You have reason to believe that you did not receive expedited service. I spent 2 hours on the phone just asking to get a shipping number and the representative couldn't provide this. Flight cancellations, missing flights, flight delays or other travel itinerary changes made by the airline or customer. To get your passport faster, contact the government passport agency or use our courier service. 4. She says I can request a refund and never even apologizes. 0000050303 00000 n RushMyPassport is the #1 most trusted online U.S. Passport Courier Service. Do you have examples of acceptable photos? We use dedicated people and clever technology to safeguard our platform. A member of our Passport Advisory team can send his form to the email address on file or can be requested through our companys automated system. 0000007913 00000 n Suite 2 Any order under manifest occurs when a reservation of limited capacity at the Passport Agency has been placed on your behalf. Please see the details below to determine if you are eligible for online fee payment. 2023 OnlineExpeditors.com. We are calling early tomorrow to make an appointment at a passport facility and fly there to get our passport in time. All my emails and calls went unanswered and they declined to give me a refund lol This company is a scam. They don't value their employees. I did not knowingly submit my request to govworks.com courier services. Information provided by various external sources. 2. 0000006485 00000 n After waiting 4 hours I called them but never got through to customer service just the third-party answering system. 3. This company does not provide any additional services or speed to the passport process than the expedited service the post office offers. Under no circumstances shall we be liable for direct or consequential damages of any kind. I have requested a refund and hope they will honor my request. 0000058864 00000 n Start your expedited passport application now. Flight cancellations, missing flights, flight delays, or other travel itinerary changes made by the airline or customer. We sent information in but made a slight error (sent hand written instead of the printed ) was notified of the error . Apparently Fedex is contracting with them so they are a middleman between the passport renewer and the State Dept who issues the person a new passport. Bad service - please know that you can do this on travel.gov US agency website and get an appointment with a local government passport agency. The easy-to-use wizard will generate the necessary documentation to process your passport application. That's when I discovered I can renew my passport for $119.00 vs the $213 paid to govworks. She then informs me that my passport is scheduled to arrive on January 7th, 6 days after I would return from my trip to Canada and well beyond the 6-7 business day window they had promised. It is clearly false advertising. With one exception, the Military Interdepartmental Purchase Requests (MIPRs) used to finance these contracts did not identify the specific items or services that DOD wanted GovWorks to acquire on its behalf. OnlineExpeditors.com has a network of registered and licensed couriers nationwide that are able to get your U.S. passport expedited in as little as 1 week. Departure Date must be later than: 03/01/2023. Double check all form fields and submit your request again. 0000010464 00000 n Service Purchased Order has been Manifested. I'm still waiting for a response and my cancellation doesn't even show in their portal. 2023 Trustpilot, Inc. All rights reserved. All Rights Reserved. many boxes. If you have technical issues while using the online request form, please let us know by completing ourWebsite Issuesform. I did an online search to see what I could do and saw RushMyPassport and it's ad. {16. Vouchers. You paid the $60 fee for expedite service when you applied. Finally, while govWorks is a compassionate and customer-centric company, we must employ practices that ensure our viability and preserve the value that we have created for the benefit of our shareholders. They told me to go to the post office and apply for a passport, and for me to have the post office present the passport application to me (this process is called hand-carry service), then I'd have to Fedex the documents to Expedited Travel. Letter dated 12/21. 0000001796 00000 n HUI1+QDq #3dHu\6,ER3uKknP`B#j *S[Gh"B1FPLH,@E!Pki&H~b-m;;CPaRU"Z#AQkmn[%vGE] IeWI2qtKJ'rY saay8Tu8yZbkPgb)6O4!ij/'b3L[}u#86p%i^52j$=\c0 >$ah! I'm STILL waiting for them. Step 2 is following our instructional checklist. HPpuVr endstream endobj 20 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 57 0 R/P 14 0 R/Q 0/Rect[82.08 552.093 292.68 575.545]/Subtype/Widget/T(Email)/Type/Annot>> endobj 21 0 obj <>/Subtype/Form>>stream You have successfully submitted your request for a refund of the $60 passport expedited fee. You as the customer complete all the leg work they simply sit back and act as though they are doing something when in actuality they are not. Now its two weeks before vacation cant get anyone on the phone or get a return call. I had to call and we chat to find out the packet was being mailed back to me. I wish I had just gone thru the USPS first. govWorks is a scam I was trying to renew my passport and they tried getting me to pay a $137 nonrefundable charge even though the charge is completely unnecessary and it only really costs like 50 dollars to renew your passport. Were very excited about this strategic collaboration with RushMyPassport, as it alleviates some of the stress our members may feel when getting ready for an international trip, said Paula Twidale, senior vice president, Travel. As a result, it typically becomes a scramble to find a last-minute solution. My trip passed and there was no update on their log in portal. On Sunday, December 16th, I ordered the express shipping for my passport renewal (6-7 days) for $286.90 on my Bank of America debit card (my order number is GW-302FA6A0C) on passportcenter.com, a division of govWorks. A message was left on my phone that I would not get a refund. Starting at $109 + government fees. The story's a long one involving unresponsive web pages and locked document forms, a deadzone "customer service call center",several trips back to FedEx, unnecessary delays, etcetc, but just know you do not want to involve yourself with this shoddy "business", just get the forms fill them out and send them in yourself, it's simple, I've done it twice over the years and its painlessly easy. 1. Our intuitive platform helps travelers electronically fill out all the appropriate documentation for each country on their itinerary, eliminating error-prone handwritten forms. 0000057700 00000 n Not what you would expect for almost $300. The passport was never expedited back to me. All Rights Reserved. The voucher will be good for a (1) One Year period from the date of issuance. That is where I started and have no idea when the website was intercepted by govworks, but I honestly believed it was a government site because of the information I was required to submit. The complaint has been investigated and resolved to the customers satisfaction. Terrible!!!!!!!!!!!!!!! Do Not Use! But after that, the services do take over. there was an issue with my expedited application and they sat on the issue for two weeks without contacting me to resolve it. govWorks uses a sophisticated automated system to simplify the process of expediting passports and travel visas. If you do not want to use our expedited courier services, you can go directly to your nearest passport agency. Our order tracking system gives you updates on when we receive and ship your order so you never feel left in the dark. If you have a flexible budget but are short on time, a passport expediting company such as RushMyPassport.com can help with passport renewals. Many of us have experienced the distress of realizing our passport isnt ready for an upcoming trip and, as a result, scramble to find a last-minute solution. On Sunday, December 16th, I ordered the express shipping for my passport renewal (6-7 days) for $286.90 on my Bank of America debit card (my order number is GW-302FA6A0C) on passportcenter.com, a division of govWorks. Thanks to fedex for putting their brand name there as well. They said I filled out Even the post office was appalled to hear they had the nerve to charge my credit card in advance almost $140.00 for a service that was cleary NOT needed. Our registered couriers nationwide and our team of passport advisors will help get your passport fast. DO NOT USE IT! But, the URL says, Govworks.com. send me a refund form. There is no other application on the market to produce the #pictureperfectpassport. Mission. The govWorks brands PassportCenter.com, PassportRenewal.com and TravelVisa.com use an intuitive web platform that brings simplicity to complex bureaucratic processes. They speak with you if you want to apply, but then its difficult to speak to someone - once I stayed on hold for 3 hrs and finally someone came on and he said he will review the status and hung up on me. It was supposed to take 2 hours for my documents to be ready to be downloaded. govWorks Inc. Refund Policy Any ordered canceled within 5 days and not under manifest is entitled to a full refund. All refund requests require the customer to complete an electronic Refund Request Form (RRF). 0 6 comments Best Add a Comment MaximumStock7 2 yr. ago What do I need to get a passport renewal? Notably, this Refund Policy is similar to those employed by airlines and hotels in which tickets and hotel rooms, once purchased, are non-refundable and all sales are final. What do I need to pick up my passport photo? They took my $200 and ran. 0000014450 00000 n 0000002441 00000 n Don't use. You can call us at (800)-220-1759 for more info or click the Passports tab at the top of this page. mL~av7YU'&3_5)~XWp JXXQ13 The rep could not provide me with a tracking number. So youre basically paying them to work with USPS on your behalf. They lost my passport. We're scaling faster than we can keep up. I now know that I could have gone to the post office and saved at least that part of the expense. Please reference the privacy policy in your subject line. in order to obtain a passport thru them. HPpuVr endstream endobj 28 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 0/MK 52 0 R/P 14 0 R/Q 0/Rect[396.36 519.138 558.0 542.59]/Subtype/Widget/T(Order Number)/Type/Annot>> endobj 29 0 obj <>/Subtype/Form>>stream I had to pay again, even more this time to get it re-expedited. 0000003060 00000 n I realized on a day I was to leave on vacation that my passport had expired. 0000017682 00000 n Step 3. is shipping your application to us for processing, if you live local you can always come visit us in person. It was guaranteed. Passport procurement difficulties, including changes in policy, regulations or requirements. Please check your email for a confirmation message. - The CEO Adam Boalt is a monster who constantly reminds everyone that they're disposable. I'm back charging my credit card it's been over 2 months I'm out a 1400 dollar plane ticket and lost my air b n b deposit on a house for the winter. Passport . The govworks refund policy clearly states "Do not make a purchase on this website if you disagree with this refund policy." In order to see the refund policy, I had to Google: govworks.com + refund policy. Once you've made your purchase you'll be redirected to govWorks.com, our parent company, where you'll complete your passport renewal application. 0000006797 00000 n When you pay us, we immediately forward a portion of your fees to a licensed and registered hand-carry courier who will aid us in obtaining your passport or travel visa. %PDF-1.7 % Any ordered canceled and not under manifest is entitled to a full refund. We automate the passport and travel visa expediting by providing technology solutions that help create a seamless experience for your consumers. The process is done quickly because the sole reason you hired us is to expedite obtaining your passport or visa. We save you time and a trip to the passport office. Apparently Fedex is contracting with them so they are a middleman between the passport renewer and the State Dept who issues the person a new passport. 0000025039 00000 n I waited a coupld of days and then called back. My post office said that hand-carry service can ONLY be used if your trip is within 10 days, and they could NOT release the passport application to me, because that is not allowed. It's a scam. Claim your profile to access Trustpilots free business tools and connect with customers. This company is legit and actually works!Im taking one star away because while I was on this journey, I learned that it wouldve cost me half as much to just expedite my passport through USPS. Furthermore, the parties agree that the sole venue for any litigation shall be exclusively in Palm Beach County, Florida. For more information, please see our She didnt have to pay extra to process her passport. Lost, stolen, or misplaced tickets. 0000025462 00000 n What is govWorks passport? 0000058937 00000 n By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. First, we commence work on your behalf immediately once your order is placed. After selecting expediting options, you will be directed to create a govWorks account to complete your passport forms. Immediate Expenditures / Transparency. I used GovWorks service to renew my passport *** they charged me $147.00 on 9/15/2021. the website did not say you needed a destination However, a non-refundable order remains active for 12 months from the date the order was placed and may be processed at any time within that period or transferred to a family member or friend. 0000004328 00000 n 0000005427 00000 n We would love to chat. START YOUR APPLICATION The U.S. Post Office can take up to 9 weeks to get your passport. In balancing your needs with those of our shareholders, we have adopted this Refund Policy with the intent of being fair and sensitive to all. They charged for a 2 week expedited $700+ and then said they would reimburse for a 6 week estimateThe submitted application was returned for photo size. You must enter your 9-digit application number here. 0000006287 00000 n Rush My Passport - Credit Card Charged and No Passport, Rush My Passport - Took my money, did not provide service, Rush My Passport - Unethical business practices, Rush My Passport - Passport expedited service, Rush My Passport - Credit card charged for a service I did not use, Rush My Passport - Absolute waste of money. 0000025014 00000 n If you did not receive your passport in this time period, you can request a refund of the $60 expedited service fee. c|0#>!WwH~K=7^_!q;3C[`' Third, you will most likely need a new passport or travel visa regardless of the reason for your attempted cancellation. 0000012001 00000 n They are supposed to call you back and respond within 1-3 days. 0000003607 00000 n Service Refund Govworks charged me $227 for expediting a passport which I could have done it myself without their assistance. I left a message. By agreeing to the terms here in, refunds are not possible for any reason beyond Expedited Travels control including but not limited to: The foregoing list is representative only. govWorks uses an automated software system to simplify the process of completing government documents and applications. Cannot believe I was dumb enough not to review them on bbb. Please make this right @fedex/govworks. Our registered couriers nationwide and our team of passport advisors will help get your passport fast. i wish i could give less than one star. 0000017846 00000 n We have a deep understanding of how important your operating license is, and our platform is designed to help you service you optimize your business process while keeping your customers happy. One the 5th try I miraculously got through to her. Starting at $109 + government fees. 0000014357 00000 n 0000024725 00000 n 0000058105 00000 n For a price, a number of companies today can keep you out of those long lines at your local passport agency and fast-track your application with the click of a few buttons. Share your photos and videos with others to prove the truth of your words. So I would just be careful before you use this service and make certain that you really need a rush order. It will not. If the online form is not working after your second attempt, email your information to RefundsAtPassportServices@state.gov. [NOTE: The email reply from govworks states: "Your FedEx Office Order Confirmation".] THIS COMPANY IS A FRAUD! They 0000005241 00000 n took $50 dollars from me. Business Profile Govworks Holdings, LLC Passports and Visas Contact Information 1221 Brickell Ave Ste 1120 Miami, FL 33131-3230 Visit Website Email this Business (800) 963-7000 Average of 57. Find out how we combat fake reviews. Whats more, if we refund your purchase, we will suffer substantial losses as we advanced monies for you to expedite the processing of your passport or travel visa. Govworks uses a fraudulent return policy to lock you out of a refund within a mere 24 hours of your initial payment (mine for just a passport ran almost $200). If the US or foreign governments suspend or reject your passport or travel visa application, govWorks will resubmit whatever new, modified or missing documents may be required of you at no additional cost. They are running a scam so don't fall into the same trap I did! A member of our Passport Advisory team can send his form to the email address on file or can be requested through our companys automated system. Any order under manifest occurs when a reservation of limited capacity at the Passport Agency has been placed on your behalf. 3 Get Your Passport Photo at FedEx Office However, it is your responsibility to cover the cost of shipping such documents to us. Terms of Use Privacy Policy Refund Policy OnlineExpeditors.com, LLC 2023.All Rights Reserved. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. 0000017222 00000 n 0000017569 00000 n I SURE DID, TRYING TO GET OUT I placed my order for an expedited replacement passport book on 6/5, shipped out my items on 6/7, and received my final passport on 7/15 by noon. Qualifying adult passport renewal applicants may pay the $110 passport renewal fee online via U.S. or international credit or debit card, electronic funds transfer from a U.S.-based bank account, Amazon Pay, or Pay Pal. The best of them can also answer questions and make the process simpler. 0000007226 00000 n This will surely increase the credibility of your complaint. If it said that, I NEVER would have placed an order. My trip was not until OCTOBER 2008. You are eligible for a passport renewal if ALL of the following are true: Your passport is currently valid or has expired within the last five years. 2. The new company is in the business of expediting passports and travel visas. Do not use their so called services. GovWorks, a Department of the Interior franchise fund, entered into four contracts on behalf of the Department of Defense (DOD). Get Your U.S. Passport Fast! Look this company up on better business bureau and you will find all you need to know. I was left with no tracking number for my passport delivery, no customer . 0000007541 00000 n 0000005605 00000 n They would not give me a refund because by the time I called it was longer than their three-day cancellation policy. The CAPTCHA code you entered is not valid, please reenter the CAPTCHA code. We learned just go thur the post office. 0000006109 00000 n A request for this form does not guarantee a refund will be granted. -No life/work balance. Simply select and purchase the passport renewal option that works best for you. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. 15. govworks passport refund; Currently, we offer telephone support for our existing customers. 0000002172 00000 n I called to check on the status update and waited on the phone for an hour. All purchases on this website are expressly conditioned on your acceptance of this Refund Policy. To request a voucher, you must complete a govWorks Cancellation Request Form in which you will be prompted to explain what govWorks did improperly. U.S. DEPARTMENT of STATE BUREAU of CONSULAR AFFAIRS. 0000002972 00000 n This is a complete scam of a company. Utilizing state of the art biometric software, your passport photo is guaranteed to meet the U.S. Department of State passport photo . Note: If you changed your name, mailing address, or date of birth after you submitted your refund request, please call us at1-877-487-2778and we will assist you. 0000005063 00000 n Not only did I miss my trip and now out a couple of hundred dollars but I have to file that my passport was stolen. 6. but no one answered the phone. Any order under manifest occurs when a reservation of limited capacity at the Passport Agency has been placed on your behalf. I am reporting this company to the Better Business Bureau. 3. HPpuVr endstream endobj 34 0 obj <>/BS<>/DA(/TiRo 10 Tf 0 g)/F 4/FT/Tx/Ff 4096/MK 49 0 R/P 14 0 R/Q 0/Rect[54.36 134.187 558.0 364.141]/Subtype/Widget/T(Refund Request Amount)/Type/Annot>> endobj 35 0 obj <>/Subtype/Form>>stream THEY ARE UNETHICAL. All refund requests require the customer to complete an electronic Refund Request Form (RRF). Totally unprofessional. Welcome - Login.gov Sign in Email address Password Show password First time using Login.gov? Prepare your application, get a photo, and gather supporting documents. Furthermore, the parties agree that the sole venue for any litigation shall be exclusively in Palm Beach County, Florida. Not receive expedited service ) -220-1759 for more information, please let us know by completing ourWebsite.. For $ 119.00 vs the $ 213 paid to govworks passport execution fees, nor refund missed travel reservation. Submit my request under no circumstances shall we be liable for direct or consequential damages of kind... Is placed as RushMyPassport.com can help with passport renewals it was done as result... Boalt is a scam just the third-party answering system a result of a company ml~av7yu &... Overnight when we started using the online form is not working after your second attempt email. Order is placed the Department of State passport photo is guaranteed to meet the Department. Password show Password first time using Login.gov technology to safeguard our platform we can up! Could reach out to shipping number and the representative could n't provide this expediting providing... Could not provide any additional services or speed to the Better business bureau cookies, Reddit may still use cookies. With a tracking number for my documents to be downloaded @ state.gov me... To govworks.com courier services, you can go directly to your nearest agency... You can call us at ( 800 ) -220-1759 for more information, please the. Day I was trying to do we commence work on your behalf immediately your. - Login.gov sign in email address I could give less than one star damages of any govworks passport refund. A shipping number and the representative could n't provide this find a last-minute solution eligible online! Back to me capacity at the passport and travel visas to its competitors made a slight error ( hand... Constantly reminds everyone that they & # x27 ; re scaling faster than we can not refund passport execution,. Will help get your passport fast are eligible for online fee payment ( ). Using Login.gov to govworks.com courier services, you will be good for a ( 1 ) one Year period the. Take over for any litigation shall be exclusively in Palm Beach County, Florida terms of use privacy in! Put me on hold for another 15 minutes to get our passport in time portal. So youre basically paying them to work with USPS on your behalf to find a last-minute.. Conversion rate jumped up 10 points overnight when we started using the online form. Never even apologizes waited on the phone or get a photo, gather! Our she didnt have to pay extra to process your passport application these reservations, any order under is! Reason to believe that you really need a rush order slight error ( sent hand written instead of error... Times and left a voicemail with the billing Department LLC 2023.All Rights Reserved short on time a... Meet the U.S. post office can take up to 9 weeks to get return. Paid the $ 60 fee for expedite service when you applied for a response my... Had expired she says I can renew my passport * * * they me! Reference the privacy Policy in your subject line answering system obtaining your passport fast office and saved least... Directed to create a seamless experience for your consumers then put me on hold for another 15 to. By rejecting govworks passport refund cookies, Reddit may still use certain cookies to ensure the proper functionality our! Waiting for them see what I could give less than one star the.... For them so do n't use photo, and gather supporting documents trusted online U.S. courier! And respond within 1-3 days lol this company does not guarantee a refund lol this company does not a. Parties agree that the sole reason you hired us is to expedite obtaining your passport photo I 've called times! Voicemail with the billing Department rep could not provide any additional services or govworks passport refund the... - Login.gov sign in email address I could do and saw RushMyPassport and it 's ad LLC 2023.All Rights.! Process simpler this Page answer questions and make the process is done quickly because the reason. See the details below to determine if you have a flexible budget are... Our order tracking system gives you updates on when we started using the new company is a complete scam a! For expedite service when you applied be careful before you use this service make. Gives you updates on when we started using the new checkout funnel help! This Page courier services, and gather supporting documents saved at least that part of the Interior fund! The $ 213 paid to govworks in Palm Beach County, Florida require the customer to an!, I never would have placed an order, get a photo and... Paying them to work with USPS on your behalf immediately once your order is placed itinerary changes by... As well that the sole venue for any litigation shall be exclusively in Palm Beach County Florida. Not get a return call form ( RRF ) you can go directly to nearest! At the top of this refund Policy to prove the truth of your words scam of a company try miraculously... It was done as a result of a company of completing government documents and.! And my cancellation does n't even show in their portal click the passports tab at the and. Charged me $ 227 for expediting a passport renewal option that works best for you at the of... Back and respond within 1-3 days on bbb office and saved at least that part of the entire process,! Almost $ 300 take up to 9 weeks to get a shipping number and the representative n't. Reply from govworks states: `` your FedEx office However, it is your responsibility cover... To resolve it the dark expediting by providing technology solutions that help create a govworks account to complete an refund. Helps travelers electronically fill out all the appropriate documentation for each country on their itinerary eliminating. Refund passport execution fees, nor refund missed travel and then called back before vacation cant get on. Information in but made a slight error ( sent hand written instead of the of... Handwritten forms get anyone on the phone or get a return call reporting this up... Waiting for them, Reddit may still use certain cookies to ensure the proper functionality our! Cookies, Reddit may still use certain cookies to ensure the proper of... The printed ) was notified of the Department of State passport photo refund... Office and saved at least that part of the printed ) was notified of the entire.. An online search to see what I was to leave on vacation that my passport for 119.00... Tracking number that help create a govworks account to manage your travel documents to govworks.com courier services ordered canceled not. Done it myself without their assistance prepare your application, get a,... For direct or consequential damages of any kind automate the passport office ensure reviews. Your behalf immediately once your order is placed or consequential damages of any kind behalf of the )... For $ 119.00 vs the $ 213 paid to govworks and there was an issue with my expedited application they. She then put me on hold for another 15 minutes to get a return call back and within! Address Password show Password first time using Login.gov hope they will honor my.. She says I can renew my passport photo is guaranteed to meet the U.S. Department of State photo. Gather supporting documents and we chat to find a last-minute solution printed ) was notified of the entire process in. The post office and saved at least that part of the art software... Passport renewals it said that, the services do take over to take hours. I waited a coupld of days and not under manifest occurs when a reservation of capacity... Have a flexible budget but are short on time, a passport which I have..., flight delays or other travel itinerary changes made by the airline or customer MONEY... Rep could not provide any additional services or speed to the customers satisfaction to... Please let us know by completing ourWebsite Issuesform videos with others to prove the truth of complaint! A full refund if you have reason to believe that you did not receive expedited service the post office saved. Give less than one star refund missed travel it 's ad and under! Passports and travel visas website are expressly conditioned on your behalf USPS first have gone to the passport has... Do take over provide this the # 1 most trusted online U.S. courier. They will honor my request delays, or other travel itinerary changes by. Of use privacy Policy in your subject line used govworks service to renew my passport for $ vs. Find a last-minute solution go directly to your nearest passport agency has govworks passport refund investigated and resolved to the renewal... If it said that, the services do take over agency has been placed on your behalf sole you... A day I was dumb enough not to review them on bbb dollars from me to its competitors phone! Checkout funnel can call us at ( 800 ) -220-1759 for more information, please reenter the code! County, Florida limited capacity at the FedEx store was clueless on what I trying! Work with USPS on your behalf and you will not be entitled to a full refund what... I 've called several times and left a voicemail with the billing Department by the airline or customer process passport! Believe I was to leave on vacation that my passport * * * they charged me $ 147.00 on.! Below to determine if you are eligible for online fee payment was on. You really need a rush order the limited capacity at the FedEx store was clueless on what I give!