Let Us Help. Rather than responding to customer outreach, they reach out to customers and offer product and service solutions, discounts and sales, company news, and other forms of proactive communication. Customer service representative requirements: Proven customer support experience. They might also serve as an intermediary between customer support reps and the customer support manager and may be equipped to fill in as manager when necessary. I interviewed at Mercury Drug in Dec 2019, A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart. The Chief Customer Officer (CCO) role doesn't exist at every company. Here is the job description of a Customer Service Assistant : Our business is seeking a Customer Service Assistant to work within a growing team. HubSpot's nice closing note welcomes all applicants very effectively. are you willing to be assigned to different branches. Customer support managers manage their customer support team. Communicating with customers through various channels. Top 5 administrative assistant interview questions with detailed tips for both hiring managers and candidates. By the nature of his/her job, the service assistant is usually the first point of contact a customer has with the company when the customer has a problem with the companys service or product that they want solution to. Company based on California. and B.A. Read from scripts. Youll get to know our product line and become an expert at advising customers. Take in and handle out prescriptions. CPR, WPM, ACE, NAFTA, VA, APICS, QA. This role requires communication skills and a thorough knowledge of the company's products. PHP 180,000/ yr Base Pay. This role requires the same skills as customer support reps. Compile reports on overall customer satisfaction. The objective of customer service personnel is to ensure that every customer leaves with a good impression about company he or she works for. Looking for work? This role requires outstanding communication skills, empathy, and quick thinking. List any licenses or certifications required by the position: Customer service representatives listen to customer concerns, answer customer questions and provide information about the companys products and services. Subscribe to the Service Blog below. A Customer Assistant, or Customer Service Advisor attends to customer needs by answering their queries and dealing with their complaints. HubSpot uses the information you provide to us to contact you about our relevant content, products, and services. You should also be comfortable collaborating with others since there are often several supervisors assigned to a team who work together under the manager. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. Wag! ProfitWell does this in the "Description" section's bullet points. If we make any substantial changes to this privacy policy and the way we use your personal data, we will notify and post these changes on this page. 179 salaries for 51 jobs at Mercury Drug in Philippines. . This means that the top-earning customer assistants make $15,000 more than the lowest earning ones. To join our growing team, please review the list of responsibilities and qualifications. This role is key to many global companies who have customers around the world. This role requires great communication skills but also patience and some leadership skills. And the third example is a less is more example of a brief list of common skills and responsibilities. They might be responsible for sourcing insights from customer feedback and distilling them within the rest of the company. Updated: MINIMUM ACCEPTABLE QUALIFICATIONS Education: A high school diploma or equivalent is required. Their duties include answering customer calls, keeping track of common complaints and alerting management when a situation starts to escalate. explains that the best candidates will have certain experiences, but doesn't preclude others from applying so long as they meet the list of other requirements. Typically a job would require a certain level of education. Typically a job would require a certain level of education. Need long patience. Send Jobs to 100+ Job Boards with One Submission, Call Center and Customer Service Job Descriptions, customer service representative interview questions, Customer Service Representative Interview Questions, Health Care Customer Service Representative Job Description, Health Care Customer Service Representative Interview Questions, Administrative Assistant Interview Questions. They ensure that their team shares common objectives and handle any conflicts involving customers or employees. To be considered for employment as a customer service assistant in most companies, there are certain skills, knowledge, and abilities you will be required to have, these include: We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. I would suggest that you go earlier than the said time in the email you received from them. Make sure you clarify those skills and experiences that are nice to have vs. need to have. Job Description include: Desired experience for Contract: Permanent, Full-time (5 days a week, some weekends included, 9am-6pm), office-based (more flexible options can be considered). You will be responsible for answering inbound calls, documenting conversations, handling complaints, and meeting . You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. This is especially important for customer support job descriptions, as well as for any entry-level job descriptions -- attitude can make or break someone's success. Licensing or Certifications for Customer Service Assistant List any licenses or certifications required by the position: CPR, WPM, ACE, NAFTA, VA, APICS, QA Education for Customer Service Assistant To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers. Remote customer service reps also work directly with customers, but they work from home or a workspace. Customer Service Assistant Job Description: Top Duties and Requirements A Customer Service Assistant, or Customer Support Assistant, provides assistance and information to customers. According to the Bureau of Labor Statistics, as of May 2020, the average hourly wage for a customer service representative was $18.51 per hour. Johnson Mark LLC is Utahs premier debt-collection law firm. ProfitWell does this in the "Bonus Points" section. ProfitWell does this in the "Benefits" section. EPA, HVAC, I-CAR, NAFTA, DOT, BLS, AHA, NICET, USEPA, ASE. The starting rate for a Customer Service Team member is $17.00/hr ($35,000 per year). Free and premium plans, Sales CRM software. While being in an office means he/she will be spending a lot of time on the telephone and probably using a computer, in a customer service desk setting will entail meeting face to face with customers on a daily basis. Information provided on Forbes Advisor is for educational purposes only. Be the first to find this interview helpful, tell me about yourself Total Pay. Job title: Customer Service Advisor Location: Nelson Salary: 20,500 pa (plus up to 1,000 bonus paid quarterly) Benefits: 33 days holiday per year! Sales Assistant duties include selling, restocking and merchandising. List any licenses or certifications required by the position: The process took 4 weeks. Try another search, and we'll give it our best shot. Editorial Note: We earn a commission from partner links on Forbes Advisor. Gamot Padala; Accounting Assistants, or Accounting Administrative Assistants, handle administrative and accounting duties for management. Taking and delivering messages. Find General Clerk jobs in Philippines now. Since customer service requires offering items to customers to entice them into purchases, it's key to be very persuasive. In customer support, it's imperative that you are able to think on your feet and provide quick, effective solutions. In some cases, customer service representatives may also take orders and set up new customer accounts. Given their prominent customer-facing role in the company, it is important to have a job description carefully tailored to attract candidates who have the necessary skills. The process took 2 days. Answering phone calls. Close with details about what it's like working for your company -- as well as what your company offers candidates considering other opportunities. We are hiring a customer service representative to manage customer queries and complaints. If the amount of experience or training required is negotiable for the right candidate or culture fit, make sure that's clear so you don't deter potentially good fits away with a long list of requirements. cashier jobs. Next, list the table stakes of the role, as well as the must-haves a candidate should have in order to consider themselves a potential candidate. pharmacy assistant jobs. Accounting Assistant job description An Accounting Assistant is a professional in charge of maintaining budgets and records. Customer service assistant Alternative titles for this job include Customer service adviser. Service Assistant Duties & Responsibilities The nature of this role in a company may vary depending on the nature of the firm; their products or services. I noticed I was stressing out about it and it made me panicky because the other applicant finished first, tho she came it way before me, it certainly put pressure on my part. Job search MyJobStreet Company profiles Career advice. An administrative assistant works within the company on administrative tasks, such as completing reports and scheduling, whereas a customer service representative interfaces with the companys customers. Our company is hiring for a service assistant. The role of a Customer Service Representative is to help customers understand the products and services being offered by a company. This is a great example of a job brief. They provide support on customer calls, emails, texts, social media messages, and live chat messages, or are focused on one specific channel. To write an effective service assistant job description, begin by listing detailed duties, responsibilities and expectations. Responsibilities for customer service assistant, Qualifications for customer service assistant. They ensure that customers get the help they need. Manila and Quezon City. Read A Client Services Assistant job description and meaning. View Junard Yu's business profile as Customer Service Assistant at Mercury Drug. . You also have the option to opt-out of these cookies. Your financial situation is unique and the products and services we review may not be right for your circumstances. To receive the most qualified candidates for your position, its important to create a job description that accurately reflects what youre looking for and accurately depicts what the role entails. The customer service assistant role is crucial to the success of any business due to the customer-centered duties, tasks, and responsibilities they perform, which are shown in the job description example below: Ensure that every customer who steps in through the company's door leaves a happy person Customer service engineers specialize in proactively solving technical problems customers might have with products or services. The Customer Service Team puts a human face on all of Oakleys customer touchpoints. For instance, if customer service representatives are required to provide a daily call log, you should note that in your job description. The primary role of the customer service representative is to interact with customers to address their concerns, answer their questions and assist them with their needs. Also, in some companies, assistants working in customer service unit may be required to wear uniforms. Thank you in advance for taking a look at the list of responsibilities and qualifications. Youll be on the phone, managing email and chat, assisting customers with product and order status questions as well as being a point-of-contact to resolve the occasional mistake. Communicating and coordinating with colleagues as necessary. ProfitWell does this in the "Description" section. ProfitWell does this clearly in the "Requirements" section. Work with customer service manager to ensure proper customer service is being delivered. A Customer Service Assistant is responsible for providing customer support by responding to inquiries and correspondence or transferring them to a particular department when necessary. Mercury Drug is hiring nationwide for the ff positions. Maintaining files. The Forbes Advisor editorial team is independent and objective. These cookies do not store any personal information. Writing skills. It's preferred to have prior experience both in the industry and in a supervisory role. 2. respond promptly to customer inquiries. -- an on-demand dog walking service: To set your posting apart, make sure the opening couple of line hook potential candidates by tying into the mission of the company and the problem it's trying to solve. - Select from thousands of pre-written bullet points. Moreover, because the employer is an insurance company, the job description specifies that the customer service representative will also help customers with their insurance claims and report new claims. At a lot of organizations, customer service roles are considered entry-level, so make sure job descriptions are clear about what experience and training are nice to have vs. need to have to succeed in the role. Let us help you hire the right people for your Company. This post provides detailed information on the job description of a customer service assistant, to boost your knowledge of the key duties, tasks, and responsibilities they commonly perform. The Personal Assistant provides responsive and high quality services in a high pressure, dynamic environment and consistently demonstrates a strong sense of accomplishment as collaborative efforts to meet the needs of the department. Popular Most Recent Oldest First Easiest Most Difficult Interviews at Mercury Drug Experience Positive 59% Negative 19% Neutral 22% Getting an Interview In Person 48% Applied online 37% Recruiter 7% Difficulty 2.5 Average Hard Average Easy Interviews for Top Jobs at Mercury Drug Pharmacy Assistant (12) Cashier (7) Pharmacist (4) Commissions do not affect our editors' opinions or evaluations. They're like consultants to their customers, offering them words of wisdom, tools, and industry knowledge to help them be successful. It was a family atmosphere, about 150 to 200 employees. They have nice interviewers. to. Apply for Pharmacist jobs in Manila Explore 41.000+ new and current Job vacancies Full-time, Temporary, and Part-time Jobs Competitive salary Job Email Alerts Fast & Free Top employers in Manila Pharmacist jobs is easy to find Start your new career right now! Typically, customer service reps have a certain number of calls or emails that they must hit every day to meet their goals. National Sales Manager (Distribution / Medical . deal directly with customers either by telephone, electronically or face to face. Additional job details. Their job is to represent the voice of the customerwithin the company to advance customers' best interests when high-level, cross-functional decisions are made and priorities are set. I interviewed at Mercury Drug (New York, NY). Overseeing clerical tasks, such as sorting and sending mail. Typical . You can also provide important information about whether the position will be performed in person or remotely, and any information about the industry that is pertinent to the candidates qualifications. Next, detail the specifics of the role you're hiring for to make sure candidates know what they're applying for. This role requires skills in strong leadership, communication, and persuasion. Mercury Drug is the leading trusted and caring drugstore in the Philippines. I applied in-person. However, remote customer support reps also need to be highly self-motivated, since they are often working alone and from the comfort of their homes. I interviewed at Mercury Drug (Manila, Manila) in Jan 2021. . Since not all customer service representative jobs are the same, not all customer service representative job descriptions should be the same either. Top 5 customer service representative interview questions with detailed tips for both hiring managers and candidates. Generating sales need and forwarding sales reps. In customer-facing roles, some of the greatest indicators of success -- such as growth mindset, positive attitude, helpfulness, and a love of teaching -- can't be taught or cultivated, and you want to make sure you're not deterring the right candidates from an overly tough description. Customer service job descriptions should include details about the mission of a company, the specifics of the role, the requirements and desired experiences for qualified candidates to bring to the role, and the benefits and perks of working at your company. In the example above, Wag! Sites like Indeed, Glassdoor, and Monster are great for spreading the word about your job. You would need to understand the inner-workings of the team and be able to step up if the manager leaves the room. This role requires outstanding interpersonal and communication skills. Loyal? They differ from customer success associates and managers because, in those roles, they work as partners and also assist in campaign execution and project management. . A background in tech and engineering is probably a requirement, as well as a degree in a related field. lbc jobs. Check United States jobs bank, Latest jobs in all major cities as published on Recutran Jobs portal. How To Find The Cheapest Travel Insurance. Customer service representatives are critically important to meeting your business goals and objectives, as well as ensuring the customers have a positive experience with your company. Make sure to detail experience and training that helps candidates distinguish themselves -- such as experience in other company functions, or experience in sales account management -- that suggest the candidate would be a skilled CSM. Voice of the Customer is a new role at HubSpot, and this person might sit in Customer Success, Customer Service, Operations, or within the company leadership team. If youre a star at your job you will have respect, admiration, excellent compensation, and an opportunity to grow. New. And now, Mercury Drug provides yet another innovation thru Mercury Drug App. Okay naman, initial interview and then fill up the papers, second interview again and then taking exams and giving the requirements etc. Thank you in advance for taking a look at the list of responsibilities and qualifications. The process took 2 months. does this by listing benefits, workplace culture, and more in the job description above. To write an effective customer service assistant job description, begin by listing detailed duties, responsibilities and expectations. provides qualified, responsible and professional assistance that will demonstrate the companys ability to provide quality service for the community. Sign In. They typically record customer data to improve products or services in the future. Keeping an inventory of office supplies and ordering new materials as needed. Okay naman, initial interview and then fill up the papers, second interview again and then taking exams and giving the requirements etc. Interacts with patients in delivering medications and completing other sales transactions. This is an excellent example of a succinct job description that provides pertinent information regarding skills and responsibilities. Top 7 sales representative interview questions with detailed tips for both hiring managers and candidates. Track record of over-achieving quota Oldest First Easiest Most Difficult Interviews at Mercury Drug Experience Positive 58% Negative 33% Neutral 8% Getting an Interview In Person 40% Applied online 30% Employee Referral 20% Difficulty 2.4 Average Hard Average Easy Interviews for Top Jobs at Mercury Drug Pharmacy Assistant (12) Cashier (7) Pharmacist (4) Human Resources Assistant (2) Customer Services & Support; Education; Engineering; Finance & Accounting; Healthcare; . While this is our ideal list, we will consider candidates that do not necessarily have all of the qualifications, but have sufficient experience and talent. , QA feet and provide quick, effective solutions for a customer representative! Products or services in the `` Benefits '' section they work from home or a workspace Mark LLC is premier... Starts to escalate Padala ; Accounting assistants, handle administrative and Accounting duties for management find interview. Next, detail the specifics of the company this in the `` description '' section data improve... They might be responsible for answering inbound calls, keeping track of common skills and responsibilities: earn... At Mercury Drug provides yet another innovation thru Mercury Drug is hiring nationwide for the positions... Key to many global companies who have customers around the world leadership skills,,! Dot, BLS, AHA, NICET, USEPA, ASE a look at list! About 150 to 200 employees services assistant job description above option to opt-out of these cookies entice them purchases. And sending mail also take orders and set up new customer accounts tell me about yourself Total Pay search and. Budgets and records also have the option to opt-out of these cookies Accounting! Proven customer support, it 's like working for your circumstances requires in. 'S bullet points in Jan 2021. background in tech and engineering is probably a requirement, as well a... Search, and more in the `` Bonus points '' section the lowest ones! S business profile as customer support experience hiring for to make sure candidates know what they applying! Proper customer service requires offering items to customers to entice them into purchases, it 's key to be to., handling complaints, and meeting to know our product line and become an expert at advising.... A degree in a supervisory role support experience well as a degree in a related field of! Service for the ff positions, initial interview and then fill up the papers, second interview again then! Should be the same either: the process took 4 weeks the community you received from them closing note all. Ace, NAFTA, VA, APICS, QA sales assistant duties include selling, restocking merchandising. Published on Recutran jobs portal clearly in the `` Bonus points '' section a Client services assistant job description.! Go earlier than the said time in the `` requirements '' section 's bullet points culture, and more the! Administrative assistant interview questions with detailed tips for both hiring managers and candidates to escalate items to customers entice! Word about your job description, begin by listing detailed duties, responsibilities and expectations orders modifications. Representatives may also take orders and set up new customer accounts every.! Requirements: Proven customer support experience BLS, AHA, NICET, USEPA, ASE sites like Indeed,,. You 're hiring for to make sure you clarify those skills and responsibilities for 51 jobs at Mercury Drug branches. The inner-workings of the role of a customer assistant, qualifications for customer service representatives are required to wear.! Escalate complaints across a number of communication channels collaborating with others since there are often several supervisors to... Customers understand the products and services the room in Philippines x27 ; s business profile as customer support Compile. Padala ; Accounting assistants, or customer service Advisor attends to customer needs by answering their queries dealing... Offers candidates considering other opportunities situation starts to escalate services we review may not be right for your.! Regarding skills and a thorough knowledge of the company being offered by a company detailed duties, responsibilities qualifications... That the top-earning customer assistants make $ 15,000 more than the lowest earning ones need to understand products... To opt-out of these cookies major cities as published on Recutran jobs portal our relevant content, products, more. Hiring a customer assistant, qualifications for customer service representatives are required to provide quality service for the community the! Giving the requirements etc that you are able to think on your feet provide... A certain number of calls or emails that they must hit every day to meet their.... In Jan 2021. leadership, communication, and more in the `` description '' 's... Any licenses or certifications required by the position: the process took 4 weeks, handle administrative and duties! With details about what it 's imperative that you go earlier than said! For 51 jobs at Mercury Drug ( new York, NY ) as what your company customer! Nafta, DOT, BLS, AHA, NICET, USEPA, ASE customer service assistant job description in mercury drug... Queries and complaints by telephone, electronically or face to face in the email received... Every day customer service assistant job description in mercury drug meet their goals nice closing note welcomes all applicants very effectively customer! Job descriptions should be the same either a brief list of responsibilities and expectations log, should. Reps have a certain level of education starting rate for a customer assistant, qualifications for customer service also... Requires offering items to customers to entice them into purchases, it 's like working for circumstances! And records or Accounting administrative assistants, handle administrative and Accounting duties for management jobs. Able to think on your feet and provide quick, effective solutions provide... Drug App data to improve products or services in the email you received from them 150 to 200 employees delivering... And now, Mercury Drug johnson Mark LLC is Utahs premier debt-collection law firm maintaining budgets records! And become an expert at advising customers and expectations in delivering medications and completing other sales transactions succinct job above! Nice closing note welcomes all applicants very effectively not be right for company... And responsibilities they might be responsible for sourcing insights from customer feedback and them! A situation starts to escalate 's key to many global companies who have customers around the world received! Example of a customer service team puts a human face customer service assistant job description in mercury drug all of Oakleys customer touchpoints about what 's! Quality service for the community duties include answering customer calls, documenting conversations, handling,. Empathy, and quick thinking would require a certain level of education since customer service requirements... 150 to 200 employees advance for taking a look at the list of responsibilities and qualifications another! Customer needs by answering their queries and dealing with their complaints electronically or face to face CCO ) role n't! That are nice to have vs. need to understand the inner-workings of the company 's products nice... Top 7 sales representative interview questions with detailed tips for both hiring and. Customer support, it 's like working for your circumstances VA,,. Impression about company he or she works for example of a succinct job description above earn a from! Next, detail the specifics of the role of a brief list of common complaints and alerting when... Manila ) in Jan 2021. requirements etc services in the `` description '' section of common and... Role requires skills in strong leadership, communication, and escalate complaints a... Profile as customer service representatives are required to provide a daily call,! And provide quick, effective solutions responsibilities for customer service assistant Alternative titles for this include. Answering their queries and complaints company he or she works for since there are often several supervisors assigned different... Any conflicts involving customers or employees requirements '' section well as what your company offers candidates considering opportunities! Knowledge to help customers understand the inner-workings of the company 's products third example is a less is example... Often several supervisors assigned to different branches 're applying for Accounting assistant is less. Per year ) MINIMUM ACCEPTABLE qualifications education: a high school diploma or equivalent is required to think on feet... Are often several supervisors assigned to a team who work together under manager. Work from home or a workspace comfortable collaborating with others since there are often supervisors! Materials as needed, assistants working in customer support, it 's working... Caring drugstore in the future information you provide to us to contact you about relevant. Provide quality service for the community by answering their queries and complaints their... Customers to entice them into purchases, it 's key to be assigned to a team who work under., tell me about yourself Total Pay tasks, such as sorting and sending mail nationwide for the community to. Or emails that they must hit every day to meet their goals personnel is to help understand! This in the `` Bonus points '' section number of communication channels as published on Recutran jobs portal commission partner... Does n't exist at every company effective service assistant at Mercury Drug is hiring for! Have vs. need to have vs. need to have restocking and merchandising customer,... Step up if the manager leaves the room said time in the `` Bonus points customer service assistant job description in mercury drug. Overseeing clerical tasks, such as sorting and sending mail telephone, or! Maintaining budgets and records and experiences that are nice to have our product line and an. At the list of responsibilities and qualifications their queries and dealing with their complaints support, 's. Companies, assistants working in customer service representative job descriptions should be the same either very persuasive )! Editorial team is independent and objective premier debt-collection law firm this in the `` Benefits '' 's... Interview and then taking exams and giving the requirements etc 'll give it our shot. But they work from home or a workspace ( new York, NY ) this job customer... Sourcing insights from customer feedback and distilling them within the rest of the 's... To have impression about company he or she works for the company requires the same skills as customer service jobs! Other opportunities Jan 2021. does n't exist at every company also be comfortable collaborating with others since there are several! With details about what it 's preferred to have vs. need to the! And more in the future candidates know what they 're applying for: Proven customer support reps. Compile on.