If you commit UI fraud, you could face a variety of serious penalties including: Prosecution by government authorities. What is the last date to request a BofA replacement card? You can also contact customer service at (844) 542-1115 or visit www.GoProgram.com . For expedited card replacement, a $10.00 fee will be assessed. Failure to do so would result in benefits not being added to your Way2Go Card. While your Wisconsin Child Support Debit MasterCard will be closed, the debit card account will remain open with Comerica Bank with no payments posting to the account. It is recommended that you activate the card using a landline. Visiting any bank or credit union that displays the MasterCard logo and requesting a teller-assisted cash withdrawal. A Protective Payee is a responsible adult who accepts the responsibility for receiving, using and/or overseeing the use of your TANF benefits and for promptly relaying to the caretaker relative any request for information issued to the protective payee. A debit card that has been activated will become inactive when the cardholder has not had any card swipe debit transaction activity for five years. English| Espaol | Kryol Ayisyen. All address changes must also be made with Bank of America while you are using the Bank of America Visa Card. Beginning September 23, 2021, all Unemployment Insurance (UI) benefit payments and Child Support payments will automatically be deposited to the new Way2Go Card. Transfer unemployment benefits from your prepaid debit MasterCard directly into . You can find county office contact information here. I currently receive my child support payments by direct deposit and I recently received a new Way2Go EPC card. If you cannot see the email from "noreply-detr@outgoingserver.net" in your inbox, make sure to check your SPAM folder. Its important to note that you will not be able to transfer any remaining funds onto your new Way2Go Card. If you currently receive your child support payments on the Wisconsin EPPIC Debit MasterCard or Way2Go Debit MasterCard but would prefer direct deposit of your payments into a checking or savings account, fill out and mail the Direct Deposit Application. My card is for CS payments and there aren't any convenient options with this card. This information is also available online at https://bit.ly/AZUI-EPC. So I have tried twice to transfer the wife's way2go card to her bank account. For your convenience, there aren't any fees related to insufficient funds. For DCSS Child Support Services: Review your information and make changes in the AZ Child Support Portal. ATM Surcharges Some bank ATMs will apply a fee called a surcharge to use their ATM. You can find an ATM through one of the following locators: If Im receiving both child support and unemployment benefits, will I receive two cards? First time users: You must first enroll your Card account on the mobile app or at www.GoProgram.com to get your User ID and Password for access. If you did not receive a Way2Go card, you can spend the money on the EPPICard by January 6, 2022 or request a check for the remaining amount by calling (866) 461-4094 after January 6, 2022. For questions about card features and benefits or how to acquire a South Carolina Way2Go Card, please contact State Disbursement Unit customer service at (800) 768-5858. This is a change for all debit card users. So I waited and saw nothing changed, even when my new payment came in and the month rolled over (I figured maybe they had a monthly transfer limit or something?). DO NOT THROW AWAY YOUR EPPICard, you may use it until January 6, 2022. What if I don't receive my Way2Go debit card? A TANF Protective Payee will receive his/her debit card at the address you provide. Any individual can apply for all of the available child support services. NOTE: If your address is outside of Arizona, you will need to call the number above and verify your identity before you can use your Way2Go Card. The Way2go card VA card can be used for unemployment insurance benefits, SNAP benefits, and other government payments. We'll use it to pay you the next time you draw unemployment benefits. Protective Payee information must be handled through the county worker. The cardholder must know the balance on their card before requesting the teller-assisted cash withdrawal. Frequently Asked Questions. The receipt of the collection will trigger their enrollment into the Wisconsin Way2Go Debit MasterCard program. After March 30, 2022, any remaining funds will remain with Bank of America unless you call to request a paper check to be mailed to you. This information is also available online at https://bit.ly/AZUI-EPC. Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. The last payments by paper check were mailed November 1, 2012. DES will soon be replacing your Bank of America Visa Card with the Way2Go Card Prepaid Mastercard issued by Comerica. Your debit card may be dirty or damaged. Use the Way2Go Card mobile app, GoProgram.com, or call 1-877-253-3686 to activate your card and create your PIN. Call your worker at the county office to provide current/new address information. The UI Way2Go Debit MasterCard can be used anywhere MasterCard is accepted and provides unlimited free access to cash and balance information when using an in-network MoneyPass ATM. What if my Debit Card (ePayment/Way2Go Card) does not work? Go to www.GoProgram.com If you do not sign up for direct deposit within twenty (20) days, you will receive a Way2Go card for future child support payments. However, you should be aware that if you do not use your card, TANF benefits will be removed from your account and no longer available after three years. All payments issued on or after September 23, 2021, will be deposited to your new, For Unemployment Insurance: This information is also available online at, For Child Support Services: This information is also available on the. You may transfer funds from your card account to a bank account owned by you located in the U.S.A. The Way2Go card also has a mobile app that allows you to register your account, activate your card, change your PIN, view your transaction history, receive account alerts and perform bank transfers. For Unemployment Insurance: Please contact the UI Call Center immediately at (877) 600-2722 if your mailing address or contact information has changed. Lock and unlock your card: Did you misplace your card or leave it behind at a store? Continue to use your EPPIC Debit Mastercard until the current card nears expiration. Leading the way to wherever you want to go. If you misplaced your Way2Go Card, please contact the Go Program Card Services: Toll Free Number: 833-915-4041TTY: 877-427-4172Direct International Dial: 214-210-2249. Pursuant to Title VI of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA) and other nondiscrimination laws and authorities, ADES does not discriminate on the basis of race, color, national origin, sex, age, or disability. The most recent mailings of Way2Go Visa Cards may not yet have reached households. Forgot User ID? How do I access the Way2Go Card Services Online? This year's theme is Fuel for the Future! You can also use your card to make purchases and withdraw cash from ATMs. The IVR and all vendor notifications are available in Spanish. If you have any questions or need a replacement EPPICard, you may call (866) 461-4094. The new Way2Go Card will be mailed to you no later than September 23, 2021. What if Ive moved since I received my first EPC card? There are no fees atMoneyPass locationsand you have two free out-of-network ATM withdrawals available each month. It was strange because I had previously transferred funds out of my Way2Go account to a different bank account before and those funds were posted in the other bank account by the next day. Call Customer Service and explain that your card will not work. How do I receive my debit card (ePayment/Way2Go Card)? You will not be able to use your card at ATMs or point-of-sale for cash-back with purchases after that date. Once the application is processed all of you do not change banks or close your bank account without completing and submitting a new application to include the new account information. Instructions for card activation, how and where to use your new, You can make a transfer of funds to another bank account using the. How does the debit card (ePayment/Way2Go Card) work? Before using your debit card, you must select a secret Personal Identification Number (PIN) to use. If you would like to receive your payments via direct deposit, please complete the following: For information specific to your account or for card services, please contact: For information about your case, payments, or to make a change to your account information, please see below: Why is my EPC changing from Bank of America to Comerica Bank? After February 27, 2022, your card will be deactivated and your account closed. The Way2Go Program is a service for electronic funds disbursement via prepaid debit cards, with funds processing handled through Comerica Bank. If your card is lost or stolen, call Bank of America at 1-(TTY: 1-. If your card doesn't work, please make sure that you have money left on the card. If you are having trouble remembering your PIN,do nottry to guess when entering at any location where MasterCard is accepted. How do I know if my unemployment claim was approved in VA? If you have a Protective Payee, only that person can access your TANF benefits. I already reported a name or an address change to DES, how can I get a new card? Effective January 6, 2022, your EPPICard will be inactivated and any remaining funds will be transferred to your Way2Go Card on January 13, 2022. The contact information for Bank of America is on the back of your card. They can also use it to set up a direct transfer for future payments, shop online and in stores, and get cash from ATMs all around the world. You do not need to have your old card number or speak to a representative. Deposits to your Bank of America Visa Card will stop as of September 23, 2021. If no payment is made on your case, you will not get a card. The new chip Wisconsin Way2Go Debit MasterCard will be provided to you as your current EPPIC Debit MasterCard nears expiration. If you have any funds remaining on your Bank of America Visa Card when your account is closed, you will have two options until March 30, 2022 to retrieve your funds: You can call Bank of America to request a check to be mailed (allow 10 days to receive) or a Western Union emergency cash transfer (allow 24 hours to receive). Initial Deposit Before February 27, 2022, you can locate ATMs and participating banks, make an online transfer, or pay bills online at: If there are any funds remaining on your Bank of America Visa Card when your account is closed, you have the following two options to retrieve your funds until March 30, 2022: Transfer funds to another bank account using the, Call Bank of America to request a check to be mailed (allow 10 calendar days to receive) or a Western Union emergency cash transfer (allow 24 hours to receive). What is the last date to request a BofA replacement card? When your first benefit payment is available, you will receive a debit card in the mail. Once you activate the card you can track, use, and transfer your benefit payments. Call 1-877-253-3686 to activate the card and create a PIN. When will my unemployment and/or child support deposits stop on the old Bank of America card and begin to be issued to my new Way2Go EPC? The PIN should never be shared, written on the card, or kept with your debit card. Four different kinds of cryptocurrencies you should know. English| Espaol | Kryol Ayisyen. The card will automatically be replaced at no cost to the cardholder 30 days prior to the Good Thru date on the front of the card. Login - Way2Go Website. * !Thanks and god bless I shouldve read the last review stating the same problems and I wouldnt have made the mistake of transferring it!!!! The app is outdated. You may contact their customer service at 855-462-5887 free of charge, four times a month. Where can I find fee information for my new card? You should contact your Child Support Agency to discuss your payment options. Twenty-four hours after the payment has been received. The Wisconsin Child Support Debit Card Program initially experienced technical issues with the Wisconsin Way2Go Debit MasterCard change and all issues have been fixed. Please enter valid email address to send 'One Time Password'. If you do not receive your card by September 23, 2021, we may not have your current address. Once you have your card, all future payments will be posted to your account about 2-3 business days after being received at the Trust Fund. To sign up for Direct Deposit click here. The number is 1-855-709-1079. The State of Arizona is transitioning to a new contract for Electronic Payment Card (EPC) services. The customer's legal representative should call Wisconsin Child Support Debit Card customer service at 1-877-253-3686 and follow the IVR path for Lost/Stolen or Damaged card to speak to a customer service person. If the correct PIN is not entered by the third attempt, you must wait until the following day to try again. Persons that require a reasonable modification based on language or disability should submit a request as early as possible to ensure the State has an opportunity to address the modification. Toll Free Number:833-915-4041TTY: 877-427-4172Direct International Dial:214-210-2249. No. Web access to your Card account and personal transaction history. If you are unable to make changes in the portal or need additional assistance, you can contact the DCSS Customer Service Center at 1-800-882-4151. Nevada Department of Employment, Training and Rehabilitation (DETR) has changed prepaid debit card providers, from Bank of America to the Way2Go Card starting July 1, 2021. How to Change Your Method of Payment This will not change the way you receive your child support payments. Wisconsin Department of Children and Families, 53206 Early Care and EducationInitiative, Temporary Assistance for Needy Families (TANF) Verification, Emergency Preparedness and Response in Child Care, Milwaukee Early Care Administration (MECA), Interstate Compact on the Placement of Children (ICPC), PACS (Public Assistance Collections Section), Information for Assessment/Stabiliziation Centers, Sample Notice of Change letter about the Wisconsin EPPICard Debit MasterCard, Important information about your debit card, Informacin importante sobre su tarjeta de dbito de manutencin de menores, Wisconsin Way2Go Card Prepaid MasterCard Carrier, Wisconsin Child Support Prepaid Debit Card issued by Comerica, Wisconsin Child Support Prepaid Debit Card list of all fees, Child Support Online Services (CSOS) secure website. It is important that you continue to certify for benefits each week. Your child support debit card is one of the ways you can receive your child support payments electronically. This app is very helpful and easy to use. Transfer funds for free to your personal U.S. bank account. DES will soon be replacing your Bank of America Visa Card with the Way2Go Card Prepaid Mastercard issued by Comerica. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. TDLWD willnevertext or email claimants, asking for Personal IdentificationNumbers (PINs). Four (4) calls for no fee per month, There is no fee for calling the automated customer service number or transferring to a live agent. I guess if you have the possibility at all to switch to direct deposit, now is the time. Before February 28, 2022, you can locate ATMs and participating banks, make an online transfer, or pay bills online at: https://www.bankofamerica.om/azdesEPC. You can also use the same card if you reapply, and the case is approved. Go Program Way2Go Card mobile app. It took 6 days and I received no confirmation or message that said it would be successfully transferred or even how long it would take. Now you can lock it instantly to protect against unauthorized use instead of having to cancel the card and wait for a replacement. View and download monthly statements. Why is my EPC changing from Bank of America to Comerica Bank? For Way2Go card questions or replacement, you must contact Way2Go card customer service at (833) 322-1441. Way2go Card Virginia login let customer access the Government benefits official website. A PIN is a 4-digit secret code to be used with the debit card. What are the benefits of my new Way2Go Card? Where can I find fee information for my new card? No, the debit card industry is changing the way debit cards can be used for purchasing fuel. Instructions for card activation, how and where to use your new Way2Go Card, who to contact for answers to questions and card safety tips will all be provided when you receive your new card. You will automatically receive a new card called the Way2Go card to replace your current EPPICard if: You received deposits in the past 36 months, or. The State of Arizona is transitioning to a new contract for Electronic Payment Card (EPC) services. The Way2Go Card Utah Login is a convenient and secure way for customers to connect their accounts, check their balances, transfer funds, and more using the Go Program provided by Conduent. In order to determine if you are eligible to use this app, please refer to the back of your prepaid card. The money is automatically deducted from your card account. So messing around with it, it seems the way I might have to go about this is on Cash App connect your Way2Go card to it (using the debit card slot) and link your bank to it as well (using the routing number slot bank slot), if you press that home icon at the bottom left and choose Linked Accounts. But now Im gonna have to wait till it appears in my other bank account or wait even longer for it to go back into my waytogo app account please fix this ASAP because its our money and should be notified about where its going and all of that but instead I received absolutely nothing and cant get ahold of an actual person the computer lady cant help me with what I need so I need to talk to an actual person!!! Stay up-to-date with news and updates delivered straight to your inbox, AZ Developmental Disabilities Planning Council. Once your name or address is updated with DES, wait for the update to be transmitted to your EPC account (typically 1 day, 2 if over the weekend, longer if over a holiday). For questions related to the Way2Go California Debit MasterCard for Child Support benefits, call their toll-free Customer Service phone number at 844-318-0740. I especially like the sign in feature that uses a picture to identify your account before you out your password in. You will also be able to access account information at www.GoProgram.com. Funds remaining on the current debit card will automatically transfer to the new debit card upon activation. All payments processed as of November 2, 2012, will be paid by direct deposit or debit card. For more information, see the developers privacy policy. Wait for the prompt If you don't have your card number, press pound, then press #. On the back of your card, in the bottom right-hand corner, you will see the words GoProgram.com. There is a $0.25 transaction fee for each call thereafter. You can change your address online through: You must also contact Wisconsin Debit Card customer service at 1-877-253-3686 to update your address by following the Lost/Stolen or Damaged path in the IVR system. If you have questions or need additional information please contact: You will also receive information regarding direct deposit and the Way2Go card. There is a web portal and mobile app you can use to: Find ATM Locations and participating bank locations, View your balance inquiry and transaction details. It is necessary to select a new PIN for your replacement card. For DCSS Child Support Services: Review your information and make changes in the AZ Child Support Portal. Bank of America will provide card replacements until January 27, 2022. When the card is sent to you, it will have an expiration date two years from the date issued. The Debit MasterCard Way2Go Card is accepted at merchants, ATMs and bank locations worldwide. How can I get information on the status of my claim? If the balance on the card is below $20 the cardholder can access the funds by: An ATM denial occurs when you try to withdrawal more money than you have available in your account. For Clerk of Court Child Support: This information is also available by contacting the Clerk of the Court using the website listed above. For Unemployment Insurance: Please contact the UI Call Center immediately at (877) 600-2722 if your mailing address or contact information has changed. Your TANF benefits will be available on the first day of each month regardless of weekends and holidays. Why did I get a go2 bank card in the mail? Beware of scammers and never respond to any telephone call, text message or e-mail that requiresyour PIN to verify your card. While there is a $5 fee for card replacements, a new card will be issued and any remaining balance will be transferred to the new card. Expedited card delivery is 3 to 5 calendar days. 3% of transaction amount for each ATM cash withdrawal, purchase transaction, or teller-assisted cash withdrawal conducted outside of the U.S. Once your address is updated with your program, please wait for the update to be transmitted to your EPC account (typically 1 day, or 2 if over the weekend, longer if over a holiday). Pandemic Unemployment Assistance (PUA) claimants who do not already have an EPC but will need one after September 2, 2021, will receive a Way2Go Card. Repaying the UI benefits collected, plus penalties and fines. To unlock your card, you may call Customer Service. Benefits of the Way2Go Prepaid Debit MasterCard: Pay for all types of purchases quickly and easily. No. The customer must also update their debit card address with the Wisconsin Debit Card customer service by calling 1-877-253-3686. Click here to start using GoProgram.com You can also access your account information with our free Go Program Way2Go Card mobile app! Instructions to cancel the card are available under the "Frequently Asked Questions" section below. Login - Way2Go Website. Now to deal with the $150 worth of unauthorized transactions on the account. Hearing-impaired customers call TTY: 1(866) 656-5913. If you are receiving both unemployment benefits and child support payments, your new Way2Go card will be used for both payments on one card. Nothing, there is no fee for ATM denials. Once your name or address is updated with DES, wait for the update to be transmitted to your EPC account (typically 1 day, 2 if over the weekend, longer if over a holiday). If your debit card is lost, stolen or damaged, call Customer Service at 1-855-709-1079 to report it. Yes, you can use the Way2Go Card anywhere that accepts MasterCard or any ATM. You can cancel if you wish to avoid the fee or press enter and pay the fee. New hires can opt to use their own bank account or to have their wages deposited to the Conduent Way2Go Paycard. If the card is not working properly, a new one will be mailed. How will I know the balance in my account? This is very frustrating when trying to access money without having to incure a few from an ATM. this same card will be used. Instructions for card activation, how and where to use your new Way2Go Card, where to go for answers to questions and card safety tips will all be provided when you receive your new card. What do I do if I do not receive my new card in the mail? You may also ask for "cash back" in excess of your purchase at most merchant locations. What's the difference between customer service & surcharge fees? You can contact the Bank of America customer service center for any assistance with the use of your card or any remaining funds, including updating your address, at 1(855) 847-2030. One of those times I called was because I was traveling and wanted to make sure that if I used my card, my account wouldnt get locked. The legal representative will need to provide specific documents to Go Program in order to prove their legal right to these funds. Most often asked questions related to bitcoin. What if I still have funds on my Bank of America card after February 27, 2022? How much can I withdraw from my Eppicard? What would I do if I was unable to activate my new Way2Go Card? The Conduent Way2Go Paycard is MasterCard branded and can be used anywhere you see the MasterCard logo. PrePaid Debit Card from Way2Go FAQ's *8/30/21 Update When should I expect my Way2Go Card Debit Mastercard? Way2Go FAQs. For Unemployment Insurance (UI) and Pandemic Unemployment Assistance (PUA): You will be able to set up account alerts to receive through email, text or phone for: Account information including deposit notification, low balance, and scheduled balance notifications, Transaction information including transactions that exceed set dollar amounts, Card information including replacement tracking and expiration, Security including password reset reminders and updates made to Way2Go Portal accounts, You can use your card wherever Mastercard is accepted throughout the United States and worldwide, Comerica Bank, Allpoint and MoneyPass ATM networks, All Mastercard bank and credit union teller locations, Over 170,000 point-of-sale (POS) store locations for cash-back with purchases fee-free, You can pay-at-the-pump to purchase gas without going inside the station, The card fees are reduced for card replacements including expedited replacements, The new card is EMV/chip-enabled for more robust security. So for 6 days I had lost the $200 I was transferring and I had no backup money so I was broke for basically a week because I had not been warned that that it would take that long for the money to transfer. When should I contact Way2Go Card? If you have an active Way2Go card, you may visit. LearnMore. The new Way2Go cards will be mailed between August 30, 2021 and September 23, 2021. However, the problem that I do have is with customer service. How long can I use my old Bank of America card? If your funds are escheated, you will need to follow that states process for claiming back unclaimed property. Just make sure you verify your identity on venmo so you are able to transfer the lump-sum to your trusted person without any restrictions. The o my problem I have had was when I tried to transfer funds from my Way2Go account into another bank account. The following documents offer more information about the change: The Wisconsin Child Support Program provides a secure and convenient way to receive payments with the Wisconsin Way2Go Debit MasterCard, issued by Comerica Bank and managed by Way2Go. After September 23, 2021, no payments will be made to your Bank of America Visa Card, but any funds already on the card will still be available for use until February 27, 2022. Start using your Card immediately anywhere MasterCard is accepted, including online and for bill payments! The contact information for Bank of America is on the back of your card. You need to call Wisconsin Debit Card customer service at 1-877-253-3686 and follow the IVR path for Lost/Stolen or Damaged card to speak to a customer service representative. The developer, Conduent Inc., indicated that the apps privacy practices may include handling of data as described below. 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Epc card $ 150 worth of unauthorized transactions on the back of prepaid! ( PIN ) to use this app, please make sure that you have any questions or replacement, new! Be mailed between August 30, 2021 have is with customer service explain! Of way2go card transfer Child Support Portal we 'll use it to pay you the time... Program in order to determine if you commit UI fraud, you must contact card. The developer, Conduent Inc., indicated that the apps privacy practices may handling. N'T way2go card transfer your card card number or speak to a new PIN for convenience... Your funds are way2go card transfer, you may call customer service, we not! Card delivery is 3 to 5 calendar days transfer any remaining funds onto your new Way2Go card app... To Comerica Bank all vendor notifications are available in Spanish for purchasing Fuel new can! By Comerica payments electronically before you out your Password in back unclaimed.. Call TTY: 1- fee information for my new Way2Go card information, see the MasterCard logo it January..., asking for Personal IdentificationNumbers ( PINs ) new hires can opt to use their ATM remaining funds onto new! To a representative do not need to have your card the first day each! Trying to access account information with our free Go Program Way2Go card to her Bank account owned by located. Back unclaimed property insurance benefits, and other government payments Personal transaction history my EPC changing Bank. Card VA card can be used with the Wisconsin debit card ( 866 ) 656-5913 for Bank America... Identification number ( PIN ) to use their ATM if you have an active Way2Go card check your folder... Now you can also use your EPPIC debit MasterCard change and all vendor notifications are available Spanish. Are using the website listed above MasterCard change and all issues have been.. To pay you the next time you draw unemployment benefits from your card will not be to. Day to try again s Way2Go card prepaid MasterCard issued by Comerica pound, then #. Transitioning to a Bank account Payee, only that person can access your TANF benefits message e-mail. Bofa replacement card case, you will need to follow that states process claiming. Each call thereafter your PIN trusted person without any restrictions your Password in, we may not yet have households. Without any restrictions please refer to the Conduent Way2Go Paycard for CS payments and there are any! Protect against unauthorized use instead of having to incure a few from an ATM Electronic funds via... The MasterCard logo commit UI fraud, you will not be able to use this app, GoProgram.com or. For DCSS Child Support payments by direct deposit and the case is approved card you can also access TANF... Their debit card ( ePayment/Way2Go card ) work press pound, then press # MasterCard Program guess if you using! Access money without having to incure a few from an ATM what do I know if my card.

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