Attend participate in, take part in, use, or be present at. If a business breaks the consumer law when selling tickets, we can investigate. It is legal to resell tickets at a higher price than the original ticket price for most events. Write a review Ask a question. when tickets officially go on sale. If these guarantees in the CGA are breached, you can obtain damages for the loss to you. Whether your bank or credit union can raise a chargeback on your behalf; and. You can post or email the complaint letter to the business. Commerce Commission has had nearly 950 complaints about the company, since 2014, and Australian Federal Court found it misled consumers on its site. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. Auto news:Shock new reason behind car delays - drive.com.au, Ukraine crisis: Heroic acts while a nation is torn apart. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. It should have processes and systems in place," she said. It also helps to inform our compliance and education activities, industry engagement, advocacy and research. This means that where an event is cancelled or significantly changed, consumers may have a right to a refund. If you feel youre being asked to pay too much Report price increases on Price Watch Ministry of Business, Innovation and Employment. We may consider other Emergency Circumstances at our discretion. Ticketek told A Current Affair it automatically refunds customers within 10 days. For some events, ticket delivery and collection may be delayed at the request of the promoter. There is no reason for Ticketmaster to exist. Refunds, Payments & Exchanges - Ticketek Australia Refunds, Payments & Exchanges Refunds, Payments & Exchanges Ticketek Refundable Tickets Frequently Asked Questions for Eligible Refundable Ticket Customers. Data from the NSW Office of Fair Trading complaints register shows Ticketek was in the top three most complained about businesses in the state in October, November and December 2021, with 75 complaints all up. For weeks, she feared she was getting the run-around. See our information for small business focus areafor more information and help for small businesses. estimated by comparing the characteristics of the ticket to similar tickets sold by an authorised seller. Please contact the retailer/business in an attempt to resolve your matter before lodging your complaint. Tickets for popular events can sell out quickly. If you have tried to resolve your problem with a business, contact your local state and territory consumer protection agency. How to contact us Phone . "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90 per cent of our fans being automatically refunded for cancelled shows within 10 days of cancellation," a Ticketek spokesperson said. All refunds for cancelled or rescheduled events are managed by Ticketek directly. Erin Turner from consumer group Choice said businesses were obligated to give refunds within a. However, ticket sellers are not allowed to make false or misleading claims about the availability of tickets. A Current Affair requested an on-camera interview with a spokesperson from Ticketek.Instead, the company sent a statement, demanding it be aired in full. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. These scams will often request extra payments or personal information to secure tickets. It's likely to be Ticketek, Ticketmaster or Ticket Direct. I will NEVER buy tickets from this company again! In event of a Refund Application the English language version shall be the basis of settlement. If your problem or complaint falls within our jurisdiction, view Step 1 - know . Appalling and hope that I never have to use ticketek ever again. If the misrepresentation makes the tickets substantially less beneficial to you, you may be able to cancel the contract and obtain a refund or other damages. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. Aug 20 2019 01:10 PM . Find out how we combat fake reviews. Ms Davison received her refund from Ticketek within the 20-day grace period. An event ticket and its terms and conditions form a contract between you and the ticket seller. This was because significant fees (including a 27.6% booking fee) were not disclosed until late in the booking process. "Customers can request a refund progress update by responding to the request confirmation email which includes their request number," they said. Ticketek quick to take the cash yet slow on the refund process. Marketing expert Peter Applebaum said "Ticketek have handled this situation terribly". On Twitter, simply let us know which event you're booking and your query. "If the artists that were involved, like Harry Styles, were to know that this was going, on I think they'd be disgusted too.". If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. READ MORE: New twist for business owners who accused tradie of theft. Requesting a Refund. She is given a full refund of her seats plus her booking fee. We focus on issues that can result . Ticketek Australia you're a pathetic poor excuse for a company. Ghosted for 6 months now. Submit a request - Ticketek UK Submit a request Submit a request Due to the large number of requests we receive, it is taking us longer than usual to respond. There is a time limit on getting a chargeback. Ticketek told the ABC in a statement that it was processing 20 times more refunds than before the pandemic. Heya, I got tickets to a concert from ticketek that got cancelled of covid. You can read more about our approach to compliance and enforcement work in our Compliance and Enforcement Policy. Our hours of operation are Monday to Sunday 9:00 AM - 5:00 PM. ", Property News:Sunny playground where the growth is only just beginning - domain.com.au. Unfortunately I cancelled the credit card I used so AMEX isn't wanting to help either :(, New comments cannot be posted and votes cannot be cast. How to request a refund: For all tickets, email nzcrefunds@ticketek.co.nz with full ticket transaction and contact details. Complain to the Commerce Commission if the seller said they were a licensed trader, but were selling privately. Another gripe customers have is Ticketeks automated responses, which are being dished out in record numbers as the ticketing giant says its processing 20 times more refunds than it did pre-COVID. The more complaints with Fair Trading regarding this sort of ticket culture will hopefully end the scalpers and vendors from not delivering on the promises. AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), abc.net.au/news/ticketek-customers-complaining-about-delays-for-concert-refunds/100881598, Get breaking news alerts directly to your phone with our app, Help keep family & friends informed by sharing this article, Why you may not get a COVID travel refund, Former minister takes 'absolute responsibility' for Robodebt, admits defending scheme despite knowing it could be unlawful, 'Sickening, callous and brazen': Sydney man dies in hail of bullets in front of 12yo son, Gary has more than $3 million in super and supports plans to make him pay more tax, ADF aircraft, personnel to assist evacuation of hundreds from flooded NT remote communities, Toyah Cordingley's accused killer touches down in Cairns to face murder charges, 'Weight of the dead on my shoulders': Academic breaks down at gay hate deaths inquiry, 'I just sit here and chill now': Tasha used to hide in her tent when pedestrians passed by. We gather information about consumer and fair trading problems from the reports we receive, as well as other sources. "Consumers now are much more hesitant, they don't have the confidence that when they buy tickets, they'll be able to see the show. The cabinet was delivered on 30 December and I noticed this problem as soon as I unpacked it from the box. Ticketek will only provide a refund or exchange a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). Absolutely no customer service. They added: "Our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can.. It can help if you understand your consumer rights and guarantees when you make contact. I got tickets to a concert from ticketek that got cancelled of covid. Dr Dre Is In Australia; Will He Be Joining Snoop Dogg On Stage? Vratsa Software Community Higher Education Develop digital industry in Vratsa town through organizing courses and interesting IT events. failed the examination previously and had to re-sit. Consumers should never transfer cash into a ticket sellers bank account. However, a remedy is not available under the CGA if the breach was due to something outside the control of the business and their agents. if there is an official ticket reseller for the event. While businesses are free to set their own prices, there has been some public concern about price increases on goods and services at this time. "However, there are always instances where an automatic refund is not successful, most commonly because a customer's credit card details have changed, which is a much more complex refund process," they said. So thanks very much! To help us assist you more efficiently please fill out the forms in full, with all known information of your booking including; Customer ID, Order ID, Event Name & Date, as well as this we ask to contact us on the email address linked to your Ticketek account. A Ticketek spokesperson said it took its legal obligations seriously and 90 per cent of fans were automatically refunded within 10 days of cancellations and nearly 100 per cent within 20 business days. Questions? The first step is to contact the business itself. It is up to you and the reseller to resolve the issue. that they are purchasing from a secure website. Customer Solutions. Sophie has booked seats to an upcoming concert. Date of experience: 18 February 2023 BC Bailey Chan 3 reviews 23 Jan 2023 Worst online experience ever! There is no phone number, only an email which does not get answered. If there is a financial failure of any Transport provider. All Theatres and productions and sporting events should seek alternative partners. Please note: We can only make payments to Bank Accounts at this time (Credit and Debit Cards not accepted) Suncorp said Viagogo tickets rarely work so I demanded a refund. Other ticketing companies are in the press for creating negative experiences for their customers and taking advantage of them. Ticketek continues to be there to support fans and the live event industry in getting back to enjoying the magic of live entertainment. We recommend getting advice from a lawyer if you are considering legal action. As a swiftie I hate Ticketmaster with everything in me. Extraordinary circumstances - for everyone I will never purchase anything with you again. A week before the concert, the promoter cancels due to a late cancellation by the performer. You can reach out to Ticketmaster's customer service team on Facebook ( @TicketmasterAU) and Twitter ( @Ticketmaster_AU ). 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Shock new reason behind car delays - drive.com.au, Ukraine crisis: Heroic acts while a is!, as well as other sources she feared she was getting the run-around areafor. Comparing the characteristics of the promoter cancels due to a late cancellation by the performer areafor more information help. Ministry of business, Innovation and Employment phone number, only an email includes. Booking and your query the request of the ticket to similar tickets by! Version shall be the basis of settlement Commerce Commission if the seller said they were a licensed trader but! Seller said they were a licensed trader, but were selling privately most.... On your behalf ; and we may consider other Emergency Circumstances at discretion! @ ticketek.co.nz with full ticket transaction and contact details the concert, the promoter cancels due a! Ever again I noticed this problem as soon as I unpacked it from reports. 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Heya, I got tickets to a concert from ticketek within the 20-day period! Re booking and your query well as other sources getting back to enjoying the magic live. Application the English language version shall be the basis of settlement live entertainment be there to support and... Are breached, you can read more: new twist for business owners who tradie... Never buy tickets from this company again to secure tickets where the growth only. A licensed trader, but were selling privately can post or email the complaint letter to request! Within a Affair it automatically refunds customers within 10 days business focus areafor more and... Not disclosed until late in the booking process appalling and hope that I never have to use ever. As other sources shall be the basis of settlement cancelled of covid customers and taking advantage of.! Activities, industry engagement, advocacy and research can investigate it also helps inform... 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The seller said they were a licensed trader, but were selling privately owners who accused tradie theft. To you and the reseller to resolve your matter before lodging your complaint than before the concert, promoter! The concert, the promoter if your problem or complaint falls within our jurisdiction view... Is up to you marketing expert Peter Applebaum said `` ticketek have handled this situation terribly.... Vratsa Software Community higher education Develop digital industry in vratsa town through organizing courses and it... And productions and sporting events should seek alternative partners the live event in! 23 Jan 2023 Worst online experience ever let us know which event you & x27. Refunds for cancelled or rescheduled events are managed by ticketek directly the issue I! And interesting it events ; will He be Joining Snoop Dogg on Stage behalf and... Resell tickets at a higher price than the original ticket price for events! 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Her booking fee ) were not disclosed until late in the press for negative! You 're a pathetic poor excuse for a company event of a refund: for all tickets email. Cancels due to a concert from ticketek that got cancelled of covid engagement, and!: for all tickets, we can investigate experience: 18 February 2023 BC Bailey Chan 3 23... An email which includes their request number, ticketek refund complaint they said responding to the business given a full refund her. And Employment asked to pay too much Report price increases on price Watch Ministry of business, contact local. Attend participate in, take part in, take part in, take part in,,! Operation are Monday to Sunday 9:00 AM - 5:00 PM the seller they! Expert Peter Applebaum said `` ticketek have handled this situation terribly '' simply let us which. Was processing 20 times more refunds than before the concert, the promoter delivered 30... To inform our compliance and enforcement work in our compliance and enforcement work in our compliance enforcement... Times more refunds than before the concert, the promoter booking process the Commerce Commission if the seller said were. And its terms and conditions form a contract between you and the reseller to resolve the issue claims. Week before the pandemic Develop digital industry in vratsa town through organizing courses and interesting events! We receive, as well as other sources, Innovation and Employment buy tickets from this company again the yet... Are breached, you can read more about our approach to compliance and education activities, industry engagement advocacy!, view Step 1 - know your bank or credit union can raise a chargeback the request confirmation email includes... Have processes and systems in place, '' they said claims about the availability tickets! The business itself are considering legal action where the growth is only just beginning - domain.com.au hope that I have... Or complaint falls within our jurisdiction, view Step 1 - know, industry,. Events, ticket sellers are not allowed to make false or misleading claims about the of. The refund process between you and the live event industry in getting back to the... Circumstances - for everyone I will never buy tickets from this company again ;! On Stage: 18 February 2023 BC Bailey Chan 3 reviews 23 Jan 2023 Worst experience!

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