To collect your money: 1. . any errors in our website or Products will be corrected. acting in any way that violates our policies or those of the applicable correctional facility, as may be revised from time to time. Is there a limit of how many times per day/week/month that the Family and Friends can use Securus Inbound Connect? These prohibited actions include: If you take any of these prohibited actions, it may result in non-delivery of your message or any attachment, immediate termination of your account without refund, and may subject you to state and federal penalties and other legal consequences. Connecticut Department of Corrections unclaimed property will be remitted to the state after 3 years. In order to use Video Connectyou will need to have Javascript enabled in your browser, Microsoft Windows Operating system (XP, Vista or Windows 7). Upon your release, your unused Securus Debit account balance will be available to collect at any Western Union retail/agent location in the state where you were released. Informal Dispute Resolution. General Information At Securus, we're committed to connecting what matters. We offer a wide variety of products and services to the correctional industry, including incarcerated individuals and their friends and families, and to law enforcement. In order to use our Products you must fulfill your responsibilities as provided in these General Terms and Conditions and the applicable Product Terms and Conditions. Open the securus refund request form and follow the instructions Easily sign the securus video visitation refund with your finger Send filled & signed securus inmate debit refund or save Rate the securus technologies refund 4.7 Satisfied 177 votes Quick guide on how to complete securus credit request form We do not currently charge you a fee to enroll and use text notifications, AutoPay, or TextPay. Al hacer clic en la casilla de autorizacin que aparece a continuacin, PLEASE READ IT CAREFULLY. IN ADDITION, RECORDINGS CREATED ABSENT PRIVATIZATION OR PRE-PRIVATIZATION ARE NOT AUTOMATICALLY DELETED, AND YOU SHOULD CONTACT THE APPLICABLE FACILITY REGARDING POSSIBLE DELETION OR PURGING OF SUCH COMMUNICATIONS. By purchasing a Tablet from us, you and the Recipient agree to the Limited Warranty included with the Tablet. We are not responsible for damage to the Tablet arising from failure to follow instructions relating to the Tablets use. All applicable AdvanceConnect funding fees, third party transaction fees and governmental taxes and fees are in addition to the call rates and charges for the calling service provided. These actions may include terminating your account, changing your password, or requesting additional information from you to authorize transactions on your account. This warranty does not apply to: Securus Technologies The account funding service fees that we charge you for account funding services are listed here: Account Funding Service Fees. It can be tempting to avoid reading them, but its important to establish what you can expect from us, and what we expect from you. Allrefundsmore than $100 will be evaluated to prevent fraud or money laundering and could take up to 5 business days to process. 1. Invalid picture Picture not uploaded, picture has filters, picture too blurry, etc. Phone numbers can be added to or removed from a Direct Bill account by the Direct Bill account holder. Can Family and Friends receive a refund on unused stamps, rejected mail, or upon an incarcerated individuals release? TextPay for AdvanceConnect sends a text message when your account runs low. . If an arbitration has been initiated, the other party has 30-days to make an election under this paragraph. We reserve the right to change or modify these General Terms and Conditions and any of the additional Product Terms and Conditions without any special prior notice to you. Who can an inmate call using their Securus Debit account? AdvanceConnect account holders are responsible for payment for any services purchased on the AdvanceConnect account. We warrant to the Recipient that for a period of 90 days (beginning once a Tablet is initially synced, where Kiosks are present, or beginning once a Tablet is first registered, where Kiosks are not present) that the Tablet (excluding the ear bud headphones): This warranty is provided to the Recipient of the Tablet and is not transferable to any other person. For additional regulatory requirements and disclosures, please see https://securustech.net/state-puc-psc-matters. Will the rates for the Securus Inbound Connect calls be the same as a normal outbound call? In addition to the service payment, you agree, where applicable, to pay to us a fee (which may include taxes, pass through third-party fees, surcharges and other charges) for each scheduled Video Connectsession at the applicable rates then in effect. Time Limit for Raising Disputes. Include your full name, billing phone number, passcode, and the month of the statement you are requesting, and it will be mailed to you. El acuerdo se puede encontrar en www.securustech.net en Trminos y Condiciones y Following that opt-out process will instruct us to stop sending those types of emails to you. A replacement Tablet assumes (i) the remaining warranty time available on the original Tablet (which is calculated from the date that the Recipient first submits a Trouble Ticket), or (ii) a warranty period of thirty (30) days following the date the replacement Tablet is delivered to the correctional facility in which the Recipient resides, whichever date is later. The Direct Bill account will be blocked from receiving further calls from incarcerated individuals if the monthly credit limit has been exceeded. In applicable states, applied due to a friend or family members receiving and accepting intrastate calls from incarcerated individuals. This Agreement is subject to change, and the Company will send updated terms and conditions to the email address you provided for the Company to keep on file for your account. Your access to any other website linked to our website is at your own risk. When the initial payment to the account is fraudulent, the incarcerated individual receives a financial gain from the unauthorized use of a credit card by the friend or family member who made the fraudulent payment (for example, by using the funds from the fraudulent payment to purchase phone time). dgitos de la cuenta (la Informacin de tarjeta) de forma segura en un Credits will expire 90 days after the date of issue if they are not used. Can I make a deposit to their Securus Debit account? Quick steps to complete and e-sign Securus Refund Request Form online: Use Get Form or simply click on the template preview to open it in the editor. Where Disputes are not filed or arbitration is not instituted thereon in accordance with the foregoing provisions, such Disputes shall be deemed waived and will not be paid. Call Service will revert to a prepaid AdvanceConnect account process where you will be charged at the normal Agency call rates. To assure high use account activity is authorized, we reserve the right to block accounts to protect you from credit card fraud or unauthorized use. Este Acuerdo requiere que usted mantenga una tarjeta vlida en el archivo de la This account offers the following benefits: You can fund a Securus Debit account without having your own calling account The maximum funding amount is $50.00 per transaction You have 24/7/365 access to fund an incarcerated individual's Debit account on our website or by contacting us via phone Press 1 to accept agreement or 2 to decline. We believe our associates matter and strive to create a culture that supports our associates as well as meets the needs of the business. How do I get setup for eMessaging using the Securus Android app? Terminating the Messaging Solutions Products. Use the Cross or Check marks in the top toolbar to select your answers in the list boxes. Almacenamiento de la informacin de tarjeta. The Product Terms and Conditions are organized and presented separately for your convenience, but is important that you read and understand the relevant Product Terms and Conditions as well as these General Terms and Conditions. How can an Incarcerated Individual get a refund from an Securus Debit Account? for more info). We will only send you a specific text notification one time. Telephone Service. You can authorize Securus to store your credit or debit card information securely on file for adding funds or making payments for our services. When our terms and conditions use the words we, us, and our, we mean the particular company, either Securus Technologies or JPay, that is providing the product or service and its affiliates. Direct Bill account holders receive a detailed monthly billing statement of account activity with an invoice that requires full payment within 20 days after the billing statement date. You can register and enroll in Securus Online through our website at www.securustech.net or by calling 1-800-844-6591. Refunds are processed within 60 days after your request is received. We are not responsible for disconnects due to individual behavior issues, disconnects initiated by the correctional facility, or disconnects due to your Internet connection or hardware malfunctions. Applicable governmental taxes and fees are in addition to the data rates and charges for message services. Designed specifically to meet your everyday challenges, Securus Technologies' NextGen SCP equips you with powerful technology that's accessible, intuitive and easy-to-use. For Securus Text Connect, you can send messages by using the Securus Mobile App. Are you sure you want to end this chat with the Online Assistant? Friends and family members of an incarcerated individual may open an AdvanceConnect account by calling 1-800-844-6591 or by visiting our website at www.securustech.net. You may not create any derivative work of our website or our Products. Also, please change your password regularly as an added precaution. Direct Bill account holders can initiate account closing by visiting our website at www.securustech.net or calling 1-800-844-6591. Usted puede autorizar a Securus a almacenar la informacin de su tarjeta de The balance of the refund may vary based on when calls were last received. The stated balance of the AdvanceConnect account may not reflect recent call activity. I agree to be contacted . After that 7 to 10 day period, we will close the account and process a refund for any unused prepaid services balance. The arbitrator is empowered to resolve the Dispute with the same remedies available in court; however, any relief must be individualized and shall not affect any other customer. Except for those types of cancelations, all service fees are non-refundable and non-creditable. Yourrefundshould be available for collection within 2 business days after your request forrefundis received by Securus. IN NO EVENT SHALL OUR LIABILITY ARISING OUT OF OR RELATED TO OUR PRODUCTS OR THIS AGREEMENT, WHETHER ARISING OUT OF OR RELATED TO BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, EXCEED THE TOTAL AMOUNTS YOU PAID TO US PURSUANT TO THIS AGREEMENT. A Tablets features and performance may be different from what is described in a specification sheet or catalog accompanying the Tablet. Running or displaying our website or any information or material displayed on our website in frames or through similar means on another website without our prior written permission is prohibited. The parties hereby consent to jurisdiction and venue of the Federal District Courts in the Northern District of Texas or Texas state court in Denton County or Collin County and waive any objections thereto. Thank you for your detailed and amazing review! Applicable taxes and passed through governmental fee recoveries are in addition to the rates and charges for calling services. To the extent state law applies to any aspect of this Arbitration Agreement, or to any disputes and claims that are covered by the Arbitration Agreement, Texas law will govern without regard to its choice of law or conflict of law principles. IF YOU ARE A LAW FIRM OR ATTORNEY USER OF OUR SERVICES, YOU ACKNOWLEDGE AND AGREE THAT YOU ARE SOLELY RESPONSIBLE FOR CONTACTING CORRECTIONAL INSTITUTIONS IN WHICH YOUR CLIENTS RESIDE AND SECURING ANY PRIVATIZATION OF APPLICABLE COMMUNICATIONS. If a court decides that the waivers or limitations set forth, above, in the Waiver of Right to Bring Class Action and Representative Claims section are invalid or unenforceable, any putative class, private attorney general, or representative action must be brought in a court of proper jurisdiction and not in arbitration. To ensure timely processing of a mailed payment, the payment should include documentation of the friend or family members ten-digit telephone number and the Direct Bill account number. You agree not to use or attempt to use any software, tool, agent or other device or mechanism (including without limitation any type of spider, web crawler, or robot) to navigate, search, and/or extract information from our website. Refunds of the value of prepaid services, when provided, are credited back to the credit or debit card used to purchase the services for the AdvanceConnect account. est sujeto a cambios. Small Claims Court or Arbitration. SecurTel jail phone numbers are designed to save you money on your local or long-distance jail calls. Should I fund anAdvanceConnect account or a SecurusDebit account? We guarantee you'll save on Jail Calls, or you can have your money back. How do Idetermine what type of account to make a payment on? Alabama unclaimed property will be remitted to the state after one year. $3.00 credit/debit card; may vary by correctional facility, Up to $4.95 (Please go to It generally takes 2-3 business days for the refund to process back to the card, after the funds have been removed from the closed account, but could take up to one billing cycle to be reflected on the credit or debit card statement. Your Video Connectsessions may be monitored and recorded by the incarcerated persons correctional facility and/or by us. Either you or we may elect, instead of arbitration, to have a Dispute resolved in small claims court if the Dispute is an individual claim, does not seek injunctive relief, is within the jurisdictional and dollar limits of that small claims court, and is brought in a small claims court that permits representation by counsel. Securus Calling Subscriptions may also be available at participating facilities. Dallas, Texas 75001, Securus Correctional Billing Services Alaska and TDCJ customers have 365 days to request a refund. You can add multiple phone numbers to a Direct Bill account to ensure that calls from incarcerated individuals can connect to friends and family members at various numbers (work, mobile, home, other relatives, neighbors, friends, etc., subject to facility restrictions). To request a statement older than 90 days, account holders can email us with the request for a statement. This includes: Federal Universal Service (USF) Charge, Authorized passthrough charged per call as applicable. How does an inmate get a refund in the Securus Debit account once they are released? Securus Contact Systems creates exceptional connections with your customers through our live receptionist service and leaves trustworthy impressions with each interaction. la Empresa para almacenar su Informacin de Tarjeta. You are responsible for maintaining the confidentiality of your username, password and account information. The applicable fees for your video session are made available when you schedule your session (including service payments and any taxes). Next, just preset the amount you want to fund, then reply "YES", and your account will be funded. Correctional facilities have the option of allowing incarcerated individuals and/or friends and family members to prepay for services using Securus Debit accounts. Can I save my Visa or MasterCard to my account so that I do not have to enter my information every time? In addition, the design of our website (including color combinations, button shapes, layout, design and all other graphical elements) are protected by our trademarks, service marks and copyrights. Up to $3.00 cash; Up to If you are registered to receive text notifications and alerts about more than one account you will be asked to choose which account you would like to receive notifications for by selecting the account type and account number presented on your notifications settings page. Use the Cross or Check marks in the list boxes what type of account to make election... Make an election under this paragraph intrastate calls from incarcerated individuals if the monthly limit. If an arbitration has been initiated, the other party has 30-days to make a deposit to their Debit... Notification one time notification one time each interaction do Idetermine what type account... 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Persons correctional facility and/or by us culture that supports our associates matter and to! 3 years our services there a limit of how many times per day/week/month that the family and Friends can Securus... Has filters, picture has filters, picture too blurry, etc for services using Securus account. And the Recipient agree to the data rates and charges for message services for collection within business! On jail calls, or you can send messages by using the Securus Android app if the credit! Your request forrefundis received by Securus features and performance may be monitored recorded. From you to authorize transactions on your account securus customer service refund incarcerated individuals a specific text notification time... The family and Friends receive a refund in the top toolbar to select your answers in the list.... Any unused prepaid services balance our Products Friends and family members receiving accepting... Text message when your account, changing your password regularly as an added precaution not reflect call. Be charged at the normal Agency call rates the stated balance of the.. Money back participating facilities family and Friends can use Securus Inbound Connect calls be the same as a outbound. The normal Agency call rates or you can register and enroll in Securus Online through our live service... Or making payments for our services a limit of how many times per day/week/month that family! La casilla de autorizacin que aparece a continuacin, please see https: //securustech.net/state-puc-psc-matters eMessaging using the Securus Android?.

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