We are here to help, Official Coach Supplier to Wembley Stadium, Your Open Dated Return is valid for 3 months from your outbound journey. (b) Cancellation before Service has begun: If we cancel or withdraw a Service before it has commenced, and you do have a place reserved on it, our liability will be at our option to:-, (i) make suitable alternative arrangements to carry you to your destination on another Coach, or other mode of transport as we consider appropriate and if you have reserved a seat and the reserve a seat option is not available on the alternative transport refund your seat reservation fee; or. Each passenger can carry ONE piece of hand-baggage onboard that weighs 7kg or less, is no bigger than 56cm x 36cm x 23cm, and can fit under the seat in front of you or in the overhead cabin compartment. Our drivers and staff are unable to dismantle or reassemble mobility scooters. These Conditions will not apply where you are purchasing a ticket to travel on one of the following services: (a) a service supplied by a Third Party Provider where we are acting as a ticket sales agent for the Third Party Provider. Luggage weight varies depending on whether you've booked economy, premium or upper class. If you pre-purchase excess Luggage or outsized items and there is insufficient space to take the Luggage or outsized items, you will have to wait for the next Service with available seats where priority to board will be given to you over customers without reservations. (ii) You are also allowed to take onto a Service, free of charge, one small piece of soft hand Luggage measuring no more than 45cm x 35cm x 20cm. National Express are the main national inter city bus company in England. We will carry you and your permitted Luggage on the Service permitted by your Ticket, on and subject to these Conditions and any Special Conditions applicable to your Ticket and, except where your Ticket permits travel on a specific Service, subject to availability of a seat on the Service on which you wish to travel. Services added for Cheltenham Festival - Following the latest announcement of rail strikes on 16 and 18 March, we are now offering additional coach services from 70 locations. Furthermore, the definition of hand luggage has been (rightly) clarified, in so doing, made stricter: We hope this list will help you the next time you travel. I booked my ticket for Heathrow to Southampton on Natonal Express and have a question for those who have used this service before. (j) Fraudulent refund claims: We shall not be obliged to process a refund where we have reason to believe that the claim for the refund is made fraudulently. For more info,see our list of prohibited luggage items. (b) Cancellation of your Ticket: We also reserve the right to cancel your Ticket, and/or refuse to carry you on any of our Services, if you fail to comply with these Conditions and/or any Special Conditions that apply to your Ticket. Disabled children should be booked as children rather than 'Disabled'. If they are travelling in a wheelchair or you wish to book assistance with travel please call our Assisted Travel Helpline before booking and at least 36 hours in advance of when you would like to travel. On European Services it is your responsibility to load any Luggage which you want to place in the hold on to and off the Coach. Take advantage now, before kids go to school. In such circumstances, we will endeavour to notify you of the alteration, delay, withdrawal or termination of the Service, and of any substitute or alternative Service, as soon as reasonably practicable. Children under 14 cannot travel alone unless accompanied by an adult (16+). Select a return within 3 months of your outward travel. Please select your passenger type first and then add your coachcards. We love getting tagged in your coach journey pics, so follow us, get involved and enjoy some stunning views and updates. Passengers aged 60 and over are entitled to receive a small discount on European journeys. One infant aged 0-2 travels free when accompanied by an adult with a valid ticket. The luggage policy on the website HERE says "You may take one or two medium sized suitcases/rucksacks onto a service (weighing no more than 20kg each) free of charge, and one 23kg checked-in bag. Children aged between approximately 4-11 years old, or up to 150cm tall, may use booster seats. Adult fares are applicable to all passengers aged 2+. Dave First class on Train & Coach: One piece of hand luggage up to 10kg. (iii) Use mobile phones and other electronic devices considerately on all Coaches and in any Station. From time to time, Air India Express may offer tiered fares with 20/30/40 kgs free baggage allowance on selected destinations based on seasonal trends. (a) Travel in wheelchairs: The majority of our Services are now performed by fully wheelchair-accessible coaches which can convey a passenger in their wheelchair in the designated wheelchair space. Children under the age of 16 are not permitted to travel on any European service unless accompanied by an adult aged 18 or over. (c) Cancellation after Service has begun: If a Service on which you are travelling commences and is terminated before reaching your destination, our liability will be at our option to:-, (i) make suitable alternative arrangements to carry you to your destination on another Coach, which may not have all of the advertised facilities and if you have reserved a seat and the reserve a seat option is not available on the alternative transport refund your seat reservation fee; or. (lines open 8am - 8pm 7 days a week). To obtain a refund you must comply with Condition 10 below. Book tickets & track your coach anytime, anywhere. must produce it with your Ticket for inspection when asked. If they are travelling in a wheelchair or require assistance, please call our Assisted Travel Helpline. However, occasionally we may need to alter, delay or withdraw our Services, or terminate a Service once it has commenced, with or without notice and whether before or after you have booked a space (or reserved a seat) on the Service, and to substitute an alternative Service, due to operational reasons or Circumstances Beyond Our Reasonable Control or, in the case of European Services, due to any reason as a result of or in contemplation of Brexit. Unaccompanied children will not be carried. Alternatively, you may take 1 large item (no more than 20kg) and one small piece of hand luggage Items of luggage in excess of 20kg will be charged. Calls to this number are charged at local rate. The absolute maximum weight of any check-in bag is 35 kg (77 pounds) for health & safety reasons. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15). Calls to this number are charged at local rate. We will not be obliged to make any amendments to an E-Ticket or M-Ticket after booking, except where you can provide evidence (which we consider to be satisfactory in the circumstances) in order to demonstrate that an error was due to our fault or technical error. Our standard luggage allowance lets you bring two 20kg pieces of luggage with you on your journey, so you won't have to leave your favourite jumper behind. To be able to pre-select a seat on a Service for which the select your seat option is available, you must have a valid Ticket for the Journey(s) you wish to pre-select a seat on and you may only pre-select a seat between the origin and destination points shown on your Ticket. Please call us 36 hours prior to travelling to check the latest status. To see a list of accessible coach routes please clickhere. - 1. If you have lost or left an item behind,contact our Lost Property Team. You are also entitled to two items of hand luggage. If you arrive for your journey with more luggage than as detailed above - you may . We've booked this park via The Sun Holidays 9.50, which turned up to be 20 times more expensive. Children aged under the age of 2, must be accompanied by an adult aged 18 or over. A reference to a statute or statutory provision includes all subordinate legislation made under that statute or statutory provision; (c) any words following the terms including, include, in particular, for example or any similar expression, shall be construed as illustrative and shall not limit the sense of the words, description, definition, phrase or term preceding those terms; and. If you are purchasing a ticket for another person, then it is your duty to make sure that they are aware of these Conditions and any applicable Special Conditions and agree to comply with them when they use the Ticket to travel on our Service. Extra luggage is currently only available on UK journeys. If there are any items in left Luggage or other items of property which we consider are unlawful, dangerous or perishable or otherwise unsuitable for storage, we shall be entitled to hand them over to the relevant authorities or dispose of such items at any time. For the avoidance of doubt, we will not be responsible for such additional costs or losses where caused by Circumstances Beyond Our Reasonable Control or any reason as a result of or in contemplation of Brexit. Suffice to say, a 20 kg luggage is usually considered to be a medium-checked luggage. Please select your passenger type first and then add your coachcards. (ii) cancel the Ticket, and allow you to claim a refund of the full amount of the fare and any seat reservation fee if no portion of the Ticket has been used, or, if the outward part of a return Ticket has been used, 50% of the fare and any seat reservation fee for the return Journey. This includes liability for death or personal injury caused by negligence or for fraud or fraudulent misrepresentation. We will normally release any seats (including those reserved, but unoccupied) from the published departure time. Open returns are not available on European journeys. (c) a service that is subject to its own, separate, terms and conditions of carriage (other than Special Conditions) which shall be made available to you on the website or at the place that you, or another person on your behalf, purchases a ticket for travel on such service. To see a list of accessible coach stops please click here. If the select your seat option is not available on the new Service you will be entitled to a refund of your seat reservation fee in accordance with Conditions 9 and 10. fail to produce your Ticket for inspection when asked at any point during your Journey; do not have sufficient battery or signal on your mobile phone or other electronic device to display your E-Ticket (if you have not printed this) or M-Ticket when asked at any point during your Journey. Children under 14 cannot travel alone unless accompanied by a responsible adult (16+). (b) If you purchase an E-Ticket online or from one our Ticket Machines, it is your responsibility to check the details to ensure that they are correct on the screen before payment is made and on your booking confirmation once received. (xii) any items which, in our opinion or in the opinion of any driver of a Coach or National Express representative, emits an offensive odour regardless of packing or preservation methods. (i) Non-refundable items: In addition to certain non-refundable Tickets, there are other charges which are non-refundable (including, without limitation, booking fees). If you fail to comply with this Condition 12, we shall be entitled to restrain you, remove you from any Coach or Station owned or managed by us, refuse you further carriage, cancel your Ticket without refund and take any other measures as we consider necessary, including to involve the police if we consider that there are any security or safety issues. We recommend that passengers requiring special assistance contact our Assisted Travel helpline at least 36 hours prior to departure of the applicable Service to give us time to arrange assistance for you. The safety harness or pet carrier is something that you, the Customer, will be required to provide. Unaccompanied children will not be carried. Unaccompanied children will not be carried. Please read National Express' Luggage Policy for more information : AskUK Vote Posted by u/Sushidate106 6 months ago What if my luggage is in excess of 20kg for traveling with the National Express? If your Ticket was purchased by someone else, you agree that such person purchased the Ticket as your agent. In this context hand Luggage means something that in the opinion of a driver or other National Express representative is capable of being stored safely in the overhead locker or beneath the seat of the Coach, whose opinion shall be final. These Conditions, and any Special Conditions which apply to your Ticket, may be amended at any time, provided that the versions thereof that were current at the time you purchased your Ticket willbe the versions that form your contract with us. We carry a limited number onboard most coaches. national police and troopers association; Community. Furthermore, we reserve the right to refuse travel, either on a one-off or permanent basis, to anyone who has failed to comply with this Condition 12 or who we consider to be a nuisance or danger to our passengers, customers, drivers or National Express Representatives. (c) If you purchase an M-Ticket, it is your responsibility to check the details to ensure that they are correct on the screen before payment is made and it is your responsibility to check at the time of receipt that the text message on your mobile phone screen shows the correct date and time for your Journey. Select a return within 3 months of your outward travel. Luggage weighing more than 20kg each, or any additional pieces of luggage, will incur an additional fee. If, after you commence a Journey, you are prevented from travelling further by reason of illness, we will at our discretion permit you to break your Journey at the next available and safe stop, and to resume your Journey on the next Service which has available seats after you become fit to travel again. Priority will be given to customers travelling with luggage within the free limits. We will not be liable for any additional costs or losses you may incur as a result of you missing the departure of the Coach. These Conditions, and your contract with us, are governed by English law and you and we can bring legal proceedings in respect of your contract in the English courts, save that if you live in Scotland you or we can bring legal proceedings in respect of your contract in either the Scottish or the English courts. 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