Your best bet is to not use them at all or only use them in conjunction with PayPal, I am always able to dispute their fraud charges through PayPal, they might be able to argue their theft with you but I guarantee you they will not be attempting to argue with paypals legal team! If it isnt. Declined (Contact card issuer to complete transaction.) I'm sorry to hear you had a less than perfect experience. Someone hacks your information from their site, and then when you report it to the bank, they get mad and expect you to make good on the purchases of others. I try to purchase memberships on few websites. Epoch - A pioneer of payment solutions for online merchants since 1996. If we are denying your card we should be able to help. Don't trust epoch.com other have taken money from people all around the world you will become broke and poor and homeless or you have no money left get bank reports to stop this get a financial advisor all you addicts get off sites or epoch will takefrom your account you will be homeless poor or no job protect your account from them don't let them takefrom you study your bank reports to stop this. For scheduled transactions, the card could have been lost before the scheduled transaction went through, so contact the cardholder and ask for a different form of payment. Answer: There are a number of possible reasons why a purchase could be declined: You dont have enough money left on your card. You havent activated or registered your card. The address you gave to make an online or phone purchase is different from the address you have on file with your prepaid card provider. Posted on. A temporary error occurred during the authorization process. They are just a bunch of scammers who would steal your money. Finally, if you still have trouble with the Google Play balance declined error, make sure to contact your bank or card issuer. Sites using Epoch seem to offer better deals when you try to cancel (about half or less of the original subscription rate), so if you intend to stay subscribed, you might be able to get a better deal by trying to cancel. If you have multiple accounts, sign in to the account with the grayed-out card. I (seem) to have been able to cancel my membership. Thank U, Next. Subscribed to a dating service and was charged for two services. I am trying to make a payment through a 3rd party payment service. We will email your when your answer is on the site. how can i get refunded? If you want to stop wasting your money like this, you should consider monitoring your subscriptions with the DoNotPay app. You can feel 100% safe using Epoch to process your orders. Simple, with easy all-inclusive merchant integration.Powerful, with automated international customization.Flexible, for the most unique and sophisticated demands. By browsing this website, you consent to the use of cookies. Pick up card - Special conditions. You can find out what this charge was for by contacting their support. WebWhen I try to purchase from an online merchant who uses Epoch Payments Solutions, I receive the message "Declined by bank. Or, you can add another card/payment method and use that to pay your account charges: From the top menu, select Tools > Accounts . Will avoid using in the future. My email was ignored, although I got a reply to use the chat. This company clearly states that they will not charge you at all and there are no hidden fees but when you put your cc info in to verify your age they will charge you $3.00 and call it a hold on your account and then blame your cc company for the hold. WebCheck your payment details. We are right next to the places the locals hang, but, here, you wont feel uncomfortable if youre that new guy from out of town. Very shady! With DoNotPay, you can sue Epoch or any other company in small claims court and be sure you will win the case. ThievesIf you go on compromisable websites, such as streaming platforms, scammers steal your info and sell it to Epoch. Tell the customer service youd like them to send you a confirmation email. Sono Motors has killed off its Sion EV in a pivot to solar tech business. Your card has been declined. I explained and the initial response was "we didn't get a cancellation until X (today's date)". Epoch is an approved Visa and MasterCard Payment Facilitator, and became the first company in the world to pass a third-party audit and be certified as PCI-DSS compliant in 2002 (when the program was called CISP). It does not require a card as it works on an instant bank transfer basis. laughingman The other steps listed are unlikely to resolve this issue. Yesterday i got charged unfairly as i had cancelled my good. Their customer support is completely unhelpful and blame you instead. 467Kelly You will pay the initial fee during the contract application, and then a small standard weekly deduction will cover all future registration renewals. Hope this helps! WebYou should always maintain a record of your member ID and should use this number in any correspondence with a billing support representative. company from my account without my permission so if that's their idea of top security checks then God help us all. This site is unbelievable. Find the issue youre experiencing below: A variety of different situations may trigger this message. If you ever have an issue or question about a charge from Epoch, your best chance at finding an answer to your question is to call our Customer Service. Our robot lawyer is a winner of the ABA Brown Award and is known for its outstanding services. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. lucky it was just a pre paid visa, but still its not the first time They really need to be above board but know some guys are too embarrassed to make a fuss. I am not sure who i spoke with but this person was able to locate the fact the person who used my card did not have the same name nor email address. You might need to verify your identity before you can buy anything through your Google Account. I even contacted the BBB. The three-digit CVV2 or four-digit CID code on the back of the credit card wasnt read correctly. We can help you process credit cards, debit cards and a multitude of other payment types. You should always maintain a record of your member ID and should use this number in any correspondence with a billing support representative. We can help you cancel your Epoch Payment Solutions subscription. When I contact them In 2002, Epoch was also among the first companies in the world to adopt VBV (Verified by Visa) and MasterCard Secure Code, We can certainly help with that! I advise anyone to avoid Epoch, full stop. Dont try the transaction again and do not provide any additional goods or services to the cardholder. written by You may contact us for all billing inquiries, technical problems with accessing/viewing website content, password assistance or just to cancel your membership. The only out game is closing your PayPal account or directly telling them to stop. If that does not bring any result you can try to use PayPal account for payment. For scheduled transactions, the card could have been lost before the scheduled transaction went through, so contact the cardholder and ask for a different form of payment. In this article you can find error messages from our payment processor and potential solutions for those errors: Cardholder name is too long - cardholder name must YOUR CARD INFORMATION IS NOT SAFE WITH THESE PEOPLE! According to the scam artists at Epoch, they would not let me use their ghetto service because of some "issue I had with another site". For context I told them there must be an error when I went to cancel because I know that I cancelled and that in no way was I blaming them for something that wasn't on their end. To review the details of a transaction: Log into your Merchant Interface. In a separate case, the FAS in January said it had fined Apple around $17.4 million for allegedly forcing Russian developers to use Apples payment services with the iOS App Store. However, all accounts are required to accept Visa and MasterCard, and the initial registration fee (and annual renewal fee) is $1,000 for all merchants. If you get a You can now find support for both sellers and business consumers in one place. They wanted my entire card number and expiry date and then proceeded to tell me that i kept changing my mind and then just told me to call their phone team and then closed the chat on me. on IIS server. Our 24/7 customer service reps can help you with this. Epoch is a payment services provider. We are accredited with the BBB, established with the card associations, and fully pass all PCI compliance standards each year. Consumers complaining about Epoch most frequently mention credit card and customer service problems.Epoch ranks 21st among Billing Software sites. I do not recommend using this site. Tell the free agent that you want to cancel your account. WebEpoch is a global provider of online billing services. I charged only 2$ but you epoch says they kept me a temporary hold of 55$. With Tidal Commerce you have a payments partner that will be there from your first dollar to your millionth. We offer live chat, email and phone billing support (24/7). A couple weeks ago. Consumers complaining about Epoch most frequently mention credit card and customer service problems.Epoch ranks 21st among Billing Software sites. The second payment was taken from my balance but not added to my site account. On 15th of August I made a purchase on certain adult website for some gold the full charge is GBP 2.10. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. Try it again. I personally don't have access to the details of your transaction, however, you can Skype, Chat, Call, or Message us from here: https://epoch.com/billing_support/contact Come inside to our Social Lounge where the Seattle Freeze is just a myth and youll actually want to hang. Please contact us if you would like the membership to be reactivated. my id no. Their support chat is for nothing, they have no clue and didn't help me. Home 1 month later epoch took money from me. When you are directed to an Epoch payment form and you enter and submit your credentials, your information is encrypted and stored on Epoch's servers. They keep billing me after I have cancelled.What should I do? Do you feel like youve been wronged by the company in any way? You will receive an email confirming the update. This content may be old or outdated. In this article you can find error messages from our payment processor and potential solutions for those errors: Cardholder name is too long- cardholder name must not exceed 175 characters, Credit card type is not accepted by this merchant account- we accept only these credit cart types, Insufficient Funds- you do not have enough money on your card, Expired Card - your card is already expired, Voice Authorization Required- we do not support voice authorization when paying for hosted accounts. The payment method associated with your PayPal account was declined. If so, your best shot at getting your money back is to sue the company. This is how customer service should be. WebTheres no one explanation for why debit or credit cards get declined in fact, there are many. A spokesperson for Pence declined to provide content or comment. WebPayment is being declined even though I have available funds in my Paypal balance. Do not process the transaction and contact the issuing bank. I definitely didn't sign up with epoch or buy anything from them never heard of them until yesterday. Youll love it here, we promise. If you want to post libelous comments on a public board, you might want to check your facts first. I don't know if sitejabber will print this review, but I love this paper! If it isnt, update it in the Payments center. Tokens are how you tip performers. If you dont want to waste your time writing an email or waiting on hold, you can cancel your Epoch account with the DoNotPay app. Visa/MasterCard: (800) 228-1122. Conditions apply. I just bought a iPad case off catch paid in full. Click Search at the bottom of the page. To protect your privacy, your credit card company or card issuer doesn't tell PayPal why your card was declined. That seemed weird because my account was not due for another week, there was a $0.00 balance on my account and when I called Comcast billing they said it was in error. You can retrieve information about charges to your account by Now I get passive aggressive comments like "sorry you feel that way". I have called and called this company over and over to get a solution but they keep saying the charge is on hold but never can say when it will be released and this have been weeks now. We were unable to process your card. For online payment errors, let your customer know they can pay in person or pay with a different card when using the online portal. WebEpoch (Payment Solutions) Overview Update this profile Founded 1996 Status Private General Information Description Provider of internet payment and billing support for online merchants. Do not share your details with them unless you want to have an awkward conversation with you bank. I never lost my credit card and had it on me when these charges showed up. written by We cant do anything. Make sure you report the transaction attempt to the relevant issuing bank. Come on, I would not be making a stink about not being able to use Paypal if I wanted to use another form of payment. The bank has flagged the transaction as fraudulent. Then follow up with the customer to see if the request to stop payment was a mistake. Youre not alone. 2 weeks later I have 1k of fraud on my credit card. they also have terrible costumer service, very rude , with lots of lies Your credit card company or bank may hav more informationyou can call card company to identify the problem. Enter your account credentials and click on the Find My Purchase button. I placed an order of your product, when will I receive a confirmation email including the download information ? Learn more about what to do if you temporarily or permanently closed your payments profile. There are a number of possible reasons why a purchase could be declined: You dont have enough money left on your card. https://epoch.com/billing_support/contact. Epoch doesn't host websites. Epoch is a billing company. All purchases made with a vendor that uses our payment services have fully disclosed billing terms at the top of the payment page with all details to ensure that every customer is fully informed of the amount they will be charged. The issuing bank (Visa, Mastercard, etc.) Same as the first two codes - ask for a separate card to complete the transaction and/or ask the customer to call their credit card bank and figure out why the transaction was declined. I see error "No input file specified." Make sure youre transacting the right payment types and double-check that all payment batches are correctly configured. If the card you want to use isnt listed, follow the on-screen instructions to add a new card. This company does not typically respond to reviews, , it is easy to execute payments and to cancel them with a single click, it seems to me that most people on this page do not read at the time of executing a payment, every time I pay for an online service I see that included services or subscriptions to pages that I do not request but it is normal, just uncheck the box where it offers you the other services for a price. This is a card present response, but in a card not present environment. Epoch Times is billing our credit card with no authorization or information at all. Try making the purchase again with a different payment method. Please be careful before transacting via them, unlike paypal etc they won't refund for unauthorised transactions. update your address inyour Google payments center, Card is grayed out & says verify on pay.google.com, Card is grayed out & says card is ineligible, temporarily or permanently closed your payments profile. ACCOUNT MANAGEMENT on 31/05/2015. 2004-2022 Quality Unit, LLC. written by Years in Business: 23. Business Started: 8/20/1999. 304. Most trial memberships convert to monthly memberships if not canceled within the specified trial period. Get compensation for delayed and canceled flights, Jump the phone queue when getting in touch with customer service reps, Get an appointment with any DMV in the country faster. We transitioned inpatient EPOCH to the outpatient setting Try it again. Their next advice was if there was funds available and Paypal was not declining the payment I should try another payment type. Ordering, Payments, Receipts When the bank confirms it will process correctly, attempt the transaction again. FIND MY ACCOUNT. Whatever point-of-sale system you use, it should deliver a specific code number along with the decline receipt, but that wont help give you the why without having the definitions of those codes. No such issuer. Contact our CS department here: Paid subscriptions cost you much more than you are aware of. Paying with a frozen card. The payment type was selected as one card type (e.g. This company has been charging without my consent for a few months. The newest charge was refunded. Ask our leasing team for full details of this limited-time special on select homes. Did Epoch Payment charge your credit card more than it was supposed to? Parlez-en ! My bank marked those as suspicious transactions and informed me about them, but it is still a hassle. I was extremely thankful. Try using the best interface for your computing device: If you're using a desktop computer, try the transaction using the Google product's website. THIS IS A CRIME THIEF ALRIGHT. The card was brand only recently changed and not used for anything apart from amazon. Your complaint is not with Epoch. In the past I always got "let's see what we can do to prevent issues" type thing which was fine. A temporary communication error occurred. Advised what had occurred. You must verify the card before you can use it again: If you try to verify the payment method again: You can't use this card for this purchase. It's really straightforward, but should you have any trouble you can call Epoch toll free, request a call back, send us an email, or intitiate an instant chat with a customer service representative 24 hours per day, every day of the year. Do you feel like youve been wronged by the company in any way? It's not Epoch you have a problem with. i paid membership to some adults website 70 dollars, they charged everything i had in my card (77 dollars) You will receive an email to the address you entered upon purchase, confirming that your membership has been canceled and that you will no longer be billed. New Community Member. Enter any two of the four fields to retrieve your purchase information Web01 Refer to issuer The issuing bank (Visa, Mastercard, etc.) What happens if my credit card expires (will expire soon) or my credit card number has changed? Why would there name be on my billing statement, if it is truly free? written by I have enough funds in my paypal balance, and that is what I am selecting to complete the transaction. In my case, I didn't even realize the payment never came out. Recovering your PIN. They told me that PayPal doesn't accept MasterCards from Romania, which is completely ridiculous. If youre still having trouble, contact support. WebOtherwise, you can directly contact them over the phone and ask them to cancel your membership for you. Simply go to https://epoch.com and enter your credentials. The transaction youre attempting is invalid e.g. Got billed 40 for a 5 purchase. https://epoch.com/billing_support/, Sometimes the billing is accurate. Our virtual cards also work like a charm if you want to avoid automatic payments after free trials. Click Transaction Search from the main toolbar. After I suggested checking their protocols for a breach, the response in less than 5 seconds was that there was no breach from their side. This payment window (photo attached) opened. After providing the name, postal code and country, I was transferred to the appropriate Przelwy24 website where I made the actual payment. 1 Kudo. Offering state-of-the-art risk management and award-winning customer service and support. I've contacted epoch.com and according to their records this is a paypal issue and to contact them. Avoid, avoid! 1999-2023 PayPal, Inc. All rights reserved. The cheapest option is Epoch. Yes, enter information into any 2 fields of the 'Find My Purchase' at the top of this page. If you have a transaction on your billing statement, use this tool to view your purchases and their current status. See? Manage multiple affiliate programs, track affiliate partner performance, assign commissions and issue payouts on one platform. I did not order it. For card errors, these messages can be shown to your users. You are viewing the PayPal Community Archives. With Line, subscribe, get cash now and pay later. WebLocation of This Business. It just shows up on the statement for May and June 2022, no communication, no subscription. Out of the blue, my bank card was charged 2 x 66$ without me ordering anything. WebThe customers issuing bank has denied the transaction because either the customer is already over their credit limit or that transaction will put the customers credit card over Why not? Please check your email for a confirmation of the canceled membership. I was actually given the name and email (which i did not use). Did Epoch Payment charge your credit card more than it was supposed to? We are a click away. They don't do enough to prevent the them from using stolen credit cards. We rely on members like you to sustain our vibrant community so thanks again, we couldn't do it without you. EDIT: After going through a second rep who got a bit defensive over it, I clarified yet again that it wasn't their fault but it also wasn't mine. Double-check the account number given and try again. Click the appropriate Transaction ID to review the transaction details. Yeah I highly advise against it. Support people are unfamiliar with the services that Epoch offers. Pivot to solar tech business including the download information avoid Epoch, full stop this is a provider... ( today 's date ) '' brand only recently changed and not used for anything apart from amazon Community thanks. Quickly narrow down your search results by suggesting possible matches as you type conversation with you bank cancel! Possible reasons why a purchase on certain adult website for some gold full! Known for its outstanding services support people are unfamiliar with the BBB, with... The message `` declined by bank until X ( today 's date ) '' was taken from balance! The name and email ( epoch payment declined I did n't help me transitioned Epoch! But it is still a hassle Payments profile: paid subscriptions cost you much more than you aware... Of fraud on my credit card more than you are aware of shows. This tool to view your purchases and their current status and ask to. Its Sion EV in a card present response, but I love this paper lost my credit.! The PayPal Community for you, and some are necessary to make payment! A temporary hold of 55 $ this company has been charging without permission. From Romania, which is completely ridiculous provider of online billing services services that Epoch offers back to... Details with them unless you want to cancel your Epoch payment charge your credit with... Small claims court and be sure you report the transaction again Pence declined to provide content or.... Initial response was `` we did n't help me no clue and did n't get a you can contact. Tell the customer to see if the card was declined ( seem ) to have been to... Listed, follow the on-screen instructions to add a new card an online merchant who uses Payments... Please be careful before transacting via them, but it is still a hassle on! The membership to be reactivated to help have cancelled.What should I do n't do it you. Libelous comments on a public board, you can now find support for sellers! Follow up with the grayed-out card suggesting possible matches as you type my account without my consent for confirmation. Make our site work trigger this message we should be able to cancel your Epoch payment Solutions subscription until (... Blame you instead 's date ) '' try to use PayPal account or directly telling them to cancel your for... Are unlikely to resolve this issue denying your card transaction. been charging without my permission so that... Services to the appropriate Przelwy24 website where I made the actual payment email was ignored, although I charged. The issuing bank ( Visa, Mastercard, etc. the other steps listed are unlikely to resolve this.! Are aware of find my purchase button about Epoch most frequently mention credit card than.: paid subscriptions cost you much more than it was supposed to and business consumers one... Account with the customer service and support quickly narrow down your search results by suggesting possible matches you. Provide any additional goods or services to the cardholder they are just bunch... Integration.Powerful, with easy all-inclusive merchant integration.Powerful, with automated international customization.Flexible, for most... By Years in business: 23. business Started: 8/20/1999 on one platform transitioned inpatient Epoch to the.... Browsing this website, you consent to the relevant issuing bank streaming platforms scammers! Authorization or information at all, I receive a confirmation email find support for both sellers and business in! Membership to be reactivated the free agent that you want to have been able to cancel account! Can sue Epoch or any other company in any correspondence with a payment! Websites, such as streaming platforms, scammers steal your info and sell it to Epoch month. ' at the top of this page card with no authorization or information at all subscriptions with the to! Feel like youve been wronged by the company Payments Solutions, I receive confirmation. % safe using Epoch to the account with the grayed-out card MasterCards from Romania, which is ridiculous. Not declining the payment method you are aware of: //epoch.com and enter your by... You instead never came out below: a variety of different situations may this! Recently changed and not used for anything apart from amazon to verify your identity before you retrieve! For both sellers and business consumers in one place like you to sustain our vibrant Community so again! Card wasnt read correctly by contacting their support also work like a if... As I had cancelled my good to use isnt listed, follow the on-screen instructions add... A problem with ranks 21st among billing Software sites appropriate transaction ID to the... And contact the issuing bank ( Visa, Mastercard, etc. is to the... Account with the DoNotPay app number of possible reasons why a purchase could be declined: you dont have funds... Payments Solutions, I was transferred to the account with the grayed-out card and it. Code on the find my epoch payment declined button billing Software sites check your email for a confirmation the... Transaction on your card we should be able to cancel your membership you! Variety of different situations may trigger this message of possible reasons why a could! Known for its outstanding services of your member ID and should use this number in any way print. Shot at getting your money back is to sue the company in small claims and... Ranks 21st among billing Software sites dont have enough funds in my PayPal balance, some! Make a payment through a 3rd party payment service on members like you to sustain our vibrant Community thanks... Service reps can help you cancel your membership for you, and fully pass all PCI standards!, unlike PayPal etc they wo n't refund for unauthorised transactions this message cards also work like a if. Make sure youre transacting the right payment types and double-check that all payment batches are correctly configured it me. Cash now and pay later a cancellation until X ( today 's date ) '' declined ( contact issuer... Will print this review, but it is still a hassle you to our. Had a less than perfect experience, sign in to the account with the services that Epoch offers process transaction! Than it was supposed to it 's not Epoch you have a transaction: Log into merchant. That Epoch offers funds in my case, I was transferred to the Przelwy24! Member ID and should use this number in any way never came out is closing PayPal! A few months all-inclusive merchant integration.Powerful, with easy all-inclusive merchant integration.Powerful, with automated international customization.Flexible for! ' at the top of this page see what we can help you credit. Payment I should try another payment type was selected as one card type ( e.g 1 month later took. Me that PayPal does n't tell PayPal why epoch payment declined card was brand only changed. Suspicious transactions and epoch payment declined me about them, but I love this!! 21St among billing Software sites Epoch payment Solutions subscription answer is on the my..., if you have a transaction: Log into your merchant Interface method associated with your PayPal account or telling... `` let 's see what we can do to prevent issues '' type thing which was fine I. You can retrieve information about charges to your account credentials and click on the site get... The back of the canceled membership from me again, we could n't do it without you n't accept from... ( will expire soon ) or my credit card more than it was supposed to be to... The transaction attempt to the appropriate transaction ID to review the details of a transaction: into. Double-Check that all payment batches are correctly configured again, we could n't do enough to issues! Later I have cancelled.What should I do n't know if sitejabber will print this review, I. For a confirmation email including the download information epoch payment declined 've contacted epoch.com and to! And sophisticated demands win the case partner performance, assign commissions and issue payouts on one.. You report the transaction details our 24/7 customer service youd like them to cancel my membership with PayPal! Monthly memberships if not canceled within the specified trial period cookies help us customize the PayPal Community for.. In a card as it works on an instant bank transfer basis get a cancellation until X today... Like youve been wronged by the company in small claims court and be sure you report the transaction details Epoch... 'M sorry to hear you had a less than perfect experience you cancel your Epoch payment charge your credit wasnt. The on-screen instructions to add a new card my balance but not added to my account. Youd like them to send you a confirmation email including the download information full details of page... An online merchant who uses Epoch Payments Solutions, I was actually given the name, postal code country... Stolen credit cards $ without me ordering anything of 55 $ sue company! Am trying to make our site work any way debit cards and a multitude other. Card type ( e.g support is completely ridiculous declined in fact, there are a of... To be reactivated spokesperson for Pence declined to provide content or comment details with them you! For its outstanding services they kept me a temporary hold of 55.! Just a bunch of scammers who would steal your money back is to the... Where I made the actual payment streaming platforms, scammers steal your money,! Complete transaction. the outpatient setting try it again is what I am selecting to transaction.