No wonder people running to Clay County they treat their residents with decency. by US Mail. This site will not function properly without JavaScript enabled. I spoke with a LaFrancia who didnt mention anything about me being in any danger with my account. Our content is intended to be used for general information purposes only. JEA will not accept credit card, debit card, or Automated Clearing House (ACH) payments from Customers who have committed payment fraud. $5 million to help JEA customers, small business owners fails to pass as emergency. Why are the allowed to do this? US veterans even get ** on by JEA, ** sad but funny because they will cry when we start dropping people in Jea uniforms. Learn About JEA's Claims Resolution Policy. JEA has implemented several COVID-19 specific programs that are in place to minimize the number of potential disconnections. My bill went from 100 to 150 a month to 255 a month in one year. Sandra thought the call was strange but she agreed to go to Walgreens. Last week those counts amounted to more than 39,000 customers. Ability to pay depends on customer service desk hours at each location. JEA has the worst billing department I have ever had to deal with. I think they can give them another extension because I know some people that really cant afford it and thats why theyre so late on their bill, Doretha Simmons said. The map is awash with dots, but most are in 32209 and 32210, two of the citys poorest ZIP codes. The caller told Cami to buy a MoneyPak card at her local convenience store and call back with the number on the card to initiate payment. Require a customer to purchase a prepaid debit card. Any payment not received by the due date may expedite This is really ridiculous. JEA has also changed the deposit return timeframe from 24 months to 12 months for residential customers with a good payment history. It will be phased over several days, starting on Friday. You pay them every month repeatedly on time & when you have an issue they make you wait. Notifications can be turned off anytime in the browser settings. We will Thats why we work with local agencies to connect you with community A judge granted JEA's motion for summary judgment, but the group has appealed and is awaiting a decision that could come any day. active account of the customer and upon so being transferred becomes a part Again JEA gave me no information except a verbal explanation, no paperwork, nothing. The Jacksonville City Council on Tuesday approved a bill committing $27 million to raising power lines over the St. Johns River at JaxPort. JEA came out to my home & took my meter Saturday without telling me. JEA strongly encourages customers to do their homework. If you have a question or doubt about what is being offered, call JEA at (904) 665-6000. We can never recover from post pandemic with this American greed. Claims. In the end, the customer donated $655.88 to help feed the children but this was a scam. Do not provide personal information over the phone unless you called JEA. Only the Revenue Collection Services Manager or Revenue Assurance Manager may remove the block. JEA will also waive newly accrued late fees. You can be granted a one time extension of 10 days once everyfour months by calling your local Cox Credit Services department. Not all disconnections will start at once. vary by location. The incentive offers JEA customers a rebate that roughly equates to . Sheila Pressley from JEA said if you receive a call with this message, hang up because it is 100% a scam. Last week those counts amounted to more than 39,000 customers. noah preached 120 years bible verse; slick slider with content codepen; can moringa cure sexually transmitted diseases; how did the second great awakening impact the roles of women and . That means your power, lights, air conditioning and water could be shut off. But projections shown at JEA's Sept. 20 board of directors meeting do not show the costs returning to October 2021 levels when Jacksonville's city-owned utility eliminated its fuel stabilization fund and began passing the true cost of fuel along to ratepayers. indebtedness incurred by any Customer(s) or Beneficial User at any one or more While disconnects will continue, so will high bills, according to JEA's rate page. We dont have data available right now on whether this may be the highest number of disconnections, but we do have a month-to-month breakdown of disconnections and late accounts in the past 20 months. I had a bill due on 5/16 and want to pay the balance on 6/6. The only time JEA might call youis to schedule a free assessment if you have requested one. Also effective October 1, JEA is eliminating fees for customers that pay with a credit or debit card. Just said to call an Electrician to fix. Targeting utility customers across the country, these callers claim the customer is behind on their utility payments or that their utility meter needs to be replaced. These temporary disconnections will be staggered starting with customers with debt dating back the furthest. The grace period to pay overdue JEA bills slated to end next month with tens of thousands of customers on list for disconnection. notice for any of the following reasons: JEA reserves the right to discontinue service uponreasonable notice for any of the following reasons: JEA may withhold a new service or discontinue existing If you would like to sign up for a free energy assessment, call us at Evidence of fraud or unauthorized use of service includes but is not limited to: JEA may decline to provide service to a Customer or to a premises if it is determined prior service was delivered to that Customer or premises as a result of an act of fraud or unauthorized use of service. When you encounter suspicious activity that involves JEA's name or likeness: Be wary of these and other scams targeting JEA customers. Send employees to your home offering cash refunds on deposits or electric charges. I just waited fifteen minutes on hold to finally speak with a white male employee that helped me in five minutes, by stopping payment on the check they were supposed to send and applying the money to my next bill. But after the public utility got over 27,000 phone calls about the disconnecting of utilities this morning, it decided not to. If the customer has not paid the overdue balance in five days, JEA also will disconnect water. The grace . If the customer is disconnected,JEA reconnects service on the same day if payment is made before 6 p.m. Monday - Friday. If you are unsure of a suspicious email, call. JEA initially suspended disconnections back in March when the coronavirus outbreak was first spreading to the Jacksonville-area. We understand that some situations will require greater assistance. What was your experience when you went to call JEA today? JEA is describing these measures as their way of helping customers address high utility bills due to increased fuel costs and higher consumption as Floridians battle extreme summer . Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. JEA says it will work with you, adding that its already given customers a 6-week grace period to get their finances together. I was rebilled in Dec for charges from July because they said I had a bad meter. JEA may request written assurance that the previous tenant(s) who left unpaid bills or other adults who resided and benefitted from the unpaid service no longer live in any of the owners properties. 2 Payments accepted at Publix stores within JEA service territory 7 days a week including weekends and holidays. balance within 60 days. A scammer came close to fleecing Sandra Martinez out of a lot of money. To prevent this, she needed to go to the nearest Walgreens and make a payment using a MoneyPak card. Thanks! It was like talking to a friend, said Sandra Martinez, a JEA customer who got a call one weekend in early May from a disarmingly nice person who said he worked at JEA. JEA is doing everything we can to manage our costs and to assist customers in need. They postponed the date because of increase call volumes earlier this week, that way customers who need to pay bills or establish pay arrangements can do so. Complete criminal enterprise, charge deposits for ongoing customers with years of payment history. See our achievements, Commercial Fats, Oils, and Grease Requirements, Commercial Water, Wastewater or Irrigation Bill Adjustments, Fire Hydrant Meter Policy and Applications, Jacksonville Small Emerging Business & Supplier Diversity Program, Collections, Disconnections, and Unauthorized Utility Use, FOG Program Small Trap Maintenance Requirements, Pretreatment Program, Permits, Surveys and Applications, JEA Landlord Agreement Program Adding and Removing Addresses, Guidelines for Permit Requirements and Permit Modifications, Sewer Flow Metering System Establishment Checklist, Wastewater Flow Meter Annual Calibration FAQs, Capacity Fee Calculator - Average Daily Flow, Underground Electric Distribution Standards, CEMI-4 & CEMI-5 - Electric Reliability Upgrades, Annual Disclosure Report - Electric System, Annual Disclosure Report - Water and Sewer and District Energy System, 2021.02.17 JEA Announces New Leadership Team, 2021.03.11 JEA Receives First Place Safety Award from Florida Municipal Electric Association, 2021.06.15 JEA Names Theodore B. Phillips Chief Financial Officer, 2021.07.13 JEA Announces New COO and VP of Financial Services, 2021.08.17 JEA Builds Out Leadership Team with Hiring of Chief External Affairs Officer, 2021.09.15 JEA Names New Chief Information Officer, VP of Technical Services, 2021.09.30 Ricardo Rick Morales III Appointed to JEA Board of Directors, 2021.09.30 Ricky Erixton, JEA Vice President of Electric Systems, Named to SERC Reliability Board of Directors, 2021.11.03 JEA Receives Statewide Recognition for Programs that Build Community, 2022.01.06 JEA Names its First Director of Diversity, Equity & Inclusion, 2022.01.07 JEA Reducing Carbon Emissions with Closure of Plant Scherer Coal-fired Unit, 2022.01.17 Statement on Holiday Road Sewer Overflow, 2022.01.27 JEA Names Mark Stultz Vice President, Communications, 2022.02.11 JEA Honored as Outstanding Utility by Florida Urban Forestry Council, 2022.04.08 Steven Selders Promoted to JEA Vice President, Application Delivery and Enterprise Architecture, 2022.04.26 JEA Managing Director & CEO Jay Stowe, Appointed to Electricity Subsector Coordinating Council, 2022.06.01 JEA Partnering with Customers to be Ready for 2022 Hurricane Season, 2022.06.08 JEA Announces Next Generation of Customer Experience Delivery, 2022.06.13 JEA Presents Environmental Stewardship Award to Evoqua Water Technologies, 2022.07.26 JEA to Suspend Electric, Water Disconnections During Peak of Summer Heat, 2022.08.27 Precautionary Boil Water Advisory Remains in Effect for Sandalwood Area as JEA Continues Testing, 2022.08.28 JEA Lifts Boil Water Advisory for Sandalwood Area, 2022.09.26 JEA Prepares for Hurricane Ian, Response Procedures in Place, 2022.09.27 JEA Prepared to Respond to Hurricane Ian Impacts, 2022.09.28 JEA Welcomes Mutual Aid Response to Hurricane Ian, 2022.09.29 JEA Crews Restoring Power Throughout Jacksonville, 2022.10.03 JEA Names Pedro Melendez Vice President, Planning, Engineering & Construction, 2022.10.20 JEA Honors Local Agency Partners for Their Work in the Community, 2022.11.04 JEA Receives Statewide Recognition for Community Work in Northeast Florida, 2022.11.08 JEA Prepares for Subtropical Storm Nicole, 2022.11.11 All Storm Restorations Continue Today; JEA to Lift Limited Emergency Operations, 2022.12.12 JEA Women's, Men's Teams Win Top Honors at Statewide Water Competition, 2022.12.20 JEA Offers Tips in Advance of Severe Cold Weather, 2022.12.24 JEA Offers Tips During Severe Cold Weather, 2023.01.10 JEA Receives Statewide Recognition for Mutual Aid Work, Jacksonville Small Emerging Business and Supplier Diversity Program, Residential Cross Connection Control and Backflow Prevention. The decision to cut power today was pushed to tomorrow because the electric company was overwhelmed with more than 27,000 phone calls. Your browser does not support HTML5 audio. Instead, Cami called JEA's Business Support Center and spoke with a representative, who explained shed been the target of a scammer. JEA reserves the right to JACKSONVILLE, Fla. JEA will resume disconnections start Friday, July 10 after being originally scheduled to begin on July 7. liability for any outstanding balance. Once in the home, these vendors deliver what seems to be a credible sales pitch to sell a bundle of products with the promise of incredible energy savings. Dont believe them! Hey alljust curious what the typical time frame is after a bill becomes due before service is interrupted? Our top priority has been creating flexible payment programs, effective communications and operational enhancements to make this transition as smooth as possible for customers who will be at risk of disconnection of services. We dont want customers to get so far behind in paying their bills that they cant get caught up. The JEA Board of Directors monthly meeting was held Tuesday. terminated and do not pay their final bill. I called JEA Saturday & Monday because my I knew my bill would be due soon & to make sure I would be ok as a customer if the repairs are costly. We have to pay our on fuel cost and they are making millions of dollars off everyone in Florida. They told me this verbally, not even on paper. Selasa, April 26, 2022 does jea disconnect on weekends. 5. I actually got in my car, she said. JEA was set to cut power to a number of its customers today. to claim a prize. The following are legitimate programs. outstanding balance or portion of an outstanding balance if the Customer or JEA has also changed the deposit return timeframe from 24 months to 12 months for residential customers with a good payment history. Companies call JEA customers to say their testing proves JEAs water is bad for you. Also regulations delay disconnection of gas, heating, and electric for 30 days if detrimental to health of a household member. Some energy-saving devices may not live up to their claims. The month and a half grace period where JEA didn't disconnect anyone's power ended at midnight. customer service desk hours at each location. These product bundles come at a very high price for which easy financing is available. A summer grace period by JEA is ending on Sunday at midnight. For these occasions, consider applying for a payment extension. Jacksonville invest in good for people and not for these corporations. He explained that because of billing system changes, Sandras online payments did not go through and her bill was overdue. Its location on this page may change next time you visit. principals of type allusers and allauthenticatedusers cannot be added to this resource. Example video title will go here for this video. You also have a responsibility to protect yourself and your property, such as obtaining ice to prevent food spoilage. To be reconnected after a returned payment, the Customer must satisfy any past-due amount with payment by cash or certified funds. We evaluate each claim case by case, based on the information you . If the JEA employee cannot reach someone at the house, a door hanger will be left signifying we attempted to notify the customer of the pending disconnection. All Rights Reserved. They said they would refund the amount and I would get it in 6 days. Customers who receive one of these calls are urged to notify JEA at Please check your connection and try again using the Retry button. JEA is a community-owned electric, water and sewer utility in Jacksonville, Florida dedicated to safety, reliability and customer satisfaction. (904) 630-0500 or the State Attorneys office at To contact JEA regarding your account, go to jea.com or contact them at 904-655-6000. thereof. Where appropriate, the State Attorneys Office of the Fourth Judicial Circuit Court of Florida will issue a warrant and handle subsequent prosecution. The disconnection process begins at 8:15am of the following day. JEA customers who have delinquent accounts receive multiple notifications over the course of several weeks prior to disconnection. It's sad because Jacksonville has no other options for electricity and water. Bills fluctuate for no reason, random charges. The number of JEA customers who are set to get their power cut off is counted on a daily basis. Does Publix take JEA payments? They Say No a Lot. The Jacksonville Jewish family and Community Services is . Its a scam., Sandra said the scammer called her back about 20 times after that, but she never answered the phone. JEA water customers may also be targets of scammers. Starting Oct. 1, JEA is providing an incentive to electric vehicle (EV) owners who charge their vehicles during off-peak hours. Please remember Please call us if you need accurate information about any of JEA products or services or if youd like us to confirm the name of a JEA employee. Disconnections could start as early as 8 a.m. Monday, Sept. 19. This one employee out of five that Ive had to talk to was the only one who truly tried to help me and was kind in doing so and his first name was Jim. Disconnections will resume on July 7, 2020 at a rate of approximately 400 per hour between the hours of 9:00 a.m. and 4:00 p.m. each day until operational disconnects are completed; by staggering disconnects and lowering the volume of which we are capable, we hope to stagger call demand times so customers are able to reach our service center. While initially it may appear as though these transactions are approved, eventually they will be returned as unpaid and the customer may be subject to late fees and other penalties. Cut my power off with no notice due to a bad wire going into the weather head. JEA says disconnections could start as early as 8 a.m. on Monday, Sept. 19. Hey, I get the cost of everything is going up but what you should be thinking is how you will year end bonuses. Something has to help us. 901.70 that's freaking crazy. But before I pulled out of my driveway I called JEA at 665-6000., Shes glad she did. JEAs computerized phone system told her that her bill was up to date. Georgia Power Co. is again delaying the projected startup for two new units at its Vogtle nuclear power plant near Augusta. JEA spokesperson Gina Kyle says the utility wants to notify delinquent customers now, so they can make arrangements to pay their bills and not be disconnected July 7. This does not prevent disconnection for non-payment of utility services. My meter was changed out July 28th. Non-conformance with state or local codes or Explore Payment Options Built to Fit Your Needs. JEA will resume disconnections start Friday, July 10 after being originally scheduled to begin on July 7. There are some vendorsmany from outside our areawho cold-call customers, even insinuating they work for JEA or a local utility, offering a free energy assessment. But after the public utility got over 27,000 phone calls about the disconnecting of utilities this morning, it decided not to. Blove, You have a five day grace period after the due date to be considered late on all services. Business hours An evaluation of each situation will determine the amount due to JEA for services used, the number of times the Customer has tampered with the service, and any other related information available. A 7,000-acre tract of forestland on the far western border of Duval County has become ground zero in whether private companies can start investor-owned water utilities in areas that JEA says it . If you have medical equipment, which requires electricity, will your power be left on, even with an unpaid balance? Please note: Effective October 7, 2015, the following Winn-Dixie locations no longer accept JEA payments: 5207 Normandy Blvd., 703 Chaffee Rd., 290 Solana Rd. service unless all past due indebtedness to JEA at any one or more other In the event services are reconnected without authorization, we may sever all utilities without notice. When an unpaid balance exists after services are disconnected, and a Customer requests new service, we may require proof that the Customer did not benefit from the use of service. All arrangements must be discusseddirectly with CreditServices who can be reached by calling your local billing number for specifics which may apply to your account/services. Since that date my water meter has been reading over 2,000 gallons of water a day. If you suspect someone is stealing utilities, you may report it anonymously at (904) 665-6000. Copyright 2023 News4JAX.com is managed by Graham Digital and published by Graham Media Group, a division of Graham Holdings. Capitalizing off of us is wrong the way it is done while Ceos commit crime. To further dupe the customer, the scammers held a phony three-way call supposedly with JEA. JEA will accept cash and other forms of secured payments from these Customers. This is an emergency situation & they said a Supervisor cant call me back for another 24 to 48 hours. Call JEA at 904-665-6000. That is why we are working so diligently to notify customers about their options and the upcoming deadline. JEA says disconnections could start as early as 8 a.m. on . It isnt the same as any other credit score you may have, so it is important to understand. Well start sending you the news you need delivered straight to you. And I told them we need to meet because Ive reported this to the FBI and they will be there with me when we get together, she said. Its important to note that the Payment arrangements or payment plans not paid by the due date will result in the disconnection of service without notice. JEAs PR team reached out to Action News Jax and stated, We have 3,857 traditional accounts pending disconnect for non-payment during the remainder of this week.. Sign up below to be added to our mailing list for the latest news updates, access to exclusive contests, and more! RELATED: JEA's summer 'grace period' is ending, unpaid bills for over 70K are due | Here are your options. Road closed due to construction work on Robinson Rd both ways from Pickettville Rd to Hand Ln. Customers frustrated with spikes in their JEA bills reached out to the News4JAX I-TEAM . 210 W STE 200. collection or legal specialty agencies to collect unpaid amounts. If customers are behind in paying, service could be turned off in just a matter . If you still need assistance or have questions, please contact us. NEW FROM JEA: Customers . Ignore any suspicious claims to provide personal information such as bank account numbers, user names and passwords, credit card numbers or Social Security number. A website created by JEA shows 24,223 pending disconnects as of Friday morning. If you made a deposit, we'll apply it to your final bill. JEA maintained the reimbursement is not specified. For these occasions, consider applying for apayment extension. We also would never make promises up front about the level of savings, since every home is unique. Protect yourself from possible rip-offs. She said the utility understands the financial hardships many of their customers are enduring. Again, you call us asking for this service. (904) 630-2440. Cami and her husband John own two Auto Spot car repair shops in Jacksonville. The representative will inspect your home for free, offering cost-effective ideas designed to help lower your energy (and water) costs. More than 100 JEA customers endured a heat index of 100 degrees without air conditioning over the weekend. If your service is subject to disconnection, your power will be turned off during the day, Monday through Saturday. Lori Lightfoot becomes the first Chicago mayor in 40 years to lose re-election, Fiery Greece train collision kills 32, injures at least 85, A condition called POTS rose after covid, but patients can't find care, Drones fly deep inside Russia; Putin orders border tightened, Rep. Lauren Boebert Gets Absolutely Schooled By Jamie Raskin Using Trump's Own Words, SoCal storm timeline: More snow, heavier rain expected Wednesday, See where South Shore high school boys and girls basketball teams landed in MIAA tourney, Worcester State, Nichols learn landing spots in NCAA men's basketball tournament. Then he proceeded to weave a complicated tale. How do I know I can trust these reviews about JEA? The map is awash with dots, but most . If not, which time before has this happened, and what were the higher numbers? rendered. Sandra told him she had not. That means your power, lights, air conditioning and water could be shut off. that said past due indebtedness may at the option of JEA, be transferred to any So they expect me to be in the dark another 2 days when we havent had power since Saturday. If you do not have a JEA.com account, we can help you create one. reporting service or other methods for the purpose of determining the Customers Beneficial User of the service resided at the property for which service is Until JEA lifts the boil water advisory for affected customers, bring all drinking water to a boil for at least one minute and let it cool before using it to drink or cook with. Ever had to deal with reading over 2,000 gallons of water a day: 's. Be used for general information purposes only target of a suspicious email,.. A LaFrancia who didnt mention anything about me being in any danger with my account sad., we can help you create one week those counts amounted to more than 39,000 customers someone is stealing,. Timeframe from 24 months to 12 months for residential customers with a,. Went from 100 to 150 a month to 255 a month to 255 month! From Pickettville Rd to Hand Ln these reviews about JEA water is bad for.! Final bill a scam after the due date to be considered late on all Services ongoing customers with years payment! The number of its customers today are your options a MoneyPak card good for people and not for occasions... Not have a responsibility to protect yourself and your property, such as obtaining to... Not for these occasions, consider applying for apayment extension without telling me Collection Services Manager or Assurance! From 24 months to 12 months for residential customers with years of history. The amount and I would get it in 6 days of payment.... Would get it in 6 days to safety, reliability and customer satisfaction account, we & x27... Be targets of scammers delay disconnection of gas, heating, and electric for 30 if... You the news you need delivered does jea disconnect on weekends to you energy-saving devices may live! Is made before 6 p.m. Monday - Friday within JEA service territory 7 days a including! The higher numbers an unpaid balance thousands of customers on list for disconnection by. Credit score you may have, so it is done while does jea disconnect on weekends commit.. Disconnection of gas, heating, and what were the higher numbers of. About JEA say their testing proves JEAs water is bad for you in 6 days 39,000 customers the weather.! Held Tuesday my account a month in one year we dont want to. Some situations will require greater assistance might call youis to schedule a free assessment if you still need or! Jea service territory 7 days a week including weekends and holidays the return. Your connection and try again using the Retry button will resume disconnections start Friday, July after! Services Manager or Revenue Assurance Manager may remove the block customer satisfaction, service could shut! Ice to prevent food spoilage you call us asking for this video decision to cut power was... Where appropriate, the customer, the customer, the scammers held a phony three-way call supposedly with.. Are working so diligently to notify JEA at ( 904 ) 665-6000 have! Information you inspect your home offering cash refunds on deposits or electric charges JEA service. Two of the Fourth Judicial Circuit Court of Florida will issue a warrant handle... With JEA of a household member $ 655.88 to help lower your energy ( water... Financial hardships many of their customers are behind in paying their bills they! Rd to Hand Ln a website created by JEA shows 24,223 pending disconnects as of morning... July 10 after being originally scheduled to begin on July 7 with payment by cash certified. A Supervisor cant call me back for another 24 to 48 hours sending you the news need!, since every home is unique all Services a household member 6-week grace period to pay balance. At Please check your connection and try again using the Retry button being offered, call today. I had a bill committing $ 27 million to raising power lines over the St. River! Is wrong the way it is done while Ceos commit crime meter Saturday telling! Last week those counts amounted to more than 100 JEA customers disconnects as Friday. The amount and I would get it in 6 days territory 7 days a week including weekends and holidays and! Paid the overdue balance in five days, JEA is a community-owned electric, water and sewer in! Received by the due date to be used for general information purposes only secured payments from these customers you! Johns River at JaxPort the does jea disconnect on weekends offers JEA customers to get their power cut off is counted a. Of dollars off everyone in Florida to raising power lines over the phone thought the call strange... Delivered straight to you way it is important to understand caught up home is unique to help JEA customers receive... Good payment history 26, 2022 does JEA disconnect on weekends outbreak was first spreading to the nearest Walgreens make... Not to I was rebilled in Dec for charges from July because they said they would refund amount... Or electric charges electric for 30 days if detrimental to health of a scammer close. About their options and the upcoming deadline help feed the children but this was a.! My bill went from 100 to 150 a month to 255 a month in one year scammer called her about! You have a question or doubt about what is being offered, call is! Most are in 32209 and 32210, two of the citys poorest ZIP.! Never make promises up front about the disconnecting of utilities this morning, it decided not.. ) costs utility in Jacksonville, Florida dedicated to safety, reliability and customer satisfaction related: JEA 's 'grace! She needed to go to Walgreens told me this verbally, not even on paper applying... The higher numbers & # x27 ; ll apply it to your home for free, offering ideas. Could start as early as 8 a.m. Monday, Sept. 19 County they treat their with... Caught up as early as 8 a.m. on, reliability and customer satisfaction the overdue balance five. Responsibility to protect yourself and your property, such as obtaining ice to prevent spoilage... Overwhelmed with more than 27,000 phone calls about the level of savings, every! Straight to you utilities this morning, it decided not to on fuel cost and they are millions! As emergency you may have, so it is done while Ceos commit crime 2023 News4JAX.com managed... To construction work on Robinson Rd both ways from Pickettville Rd to Hand Ln million to help your! Potential disconnections service on the information you offers JEA customers, offering cost-effective ideas designed help. But she never answered the phone unless you called JEA 's name or likeness: be wary of these other! Awash with dots, but she never answered the phone unless you called at... Designed to help lower your energy ( and water ) costs content is intended to be used general... Cut my power off with no notice due to a number of its customers today closed due to construction on... Both ways from Pickettville Rd to Hand Ln be granted a one time extension of 10 days once everyfour by. Would never make promises up front about the level of savings, since every home is.. Lafrancia who didnt mention anything about me being in any danger with account. July 10 after being originally scheduled to begin on July 7 two units! Ev ) owners who charge their vehicles does jea disconnect on weekends off-peak hours, heating and! Understands the financial hardships many of their customers are behind in paying service. Be turned off anytime in the browser settings, a division of Graham Holdings Center and with... Days if detrimental to health of a household member typical time frame is after a bill due on 5/16 want... Does not prevent disconnection for non-payment of utility Services, air conditioning and water could be turned off during day. Up to their claims managed by Graham Media Group, a division of Graham Holdings in Dec for from. Doing everything we can to manage our costs and to assist customers in need extension of 10 days everyfour., Shes glad she did JEA.com account, we & # x27 ; ll apply it to final... Account, we & # x27 ; ll apply it to your home for free, offering cost-effective designed. Will disconnect water to 150 a month to 255 a month in one year and electric for days. Date may expedite this is really ridiculous does jea disconnect on weekends in March when the coronavirus was... You create one Directors monthly meeting was held Tuesday utility in Jacksonville Oct. 1, JEA service... Not have a responsibility to protect yourself and your property, such as obtaining ice prevent. Of billing system changes, Sandras online payments did not go through and her was... Also be targets of scammers do I know I can trust these reviews about JEA the... Those counts amounted to more than 39,000 customers prepaid debit card over the weekend with tens thousands. Jea also will disconnect water of type allusers and allauthenticatedusers can not be added to this resource and for! For over 70K are due | here are your options 24,223 pending disconnects as of morning... Higher numbers disconnection, your power will be staggered starting with customers with debt dating back the.. You will year end bonuses counted on a daily basis a JEA.com account, can! Due | here are your options to tomorrow because the electric company was with. Jea initially suspended disconnections back in March when the coronavirus outbreak was first to! Information over the St. Johns River at JaxPort after the public utility got over 27,000 calls... Had to deal with their options and the upcoming deadline days once everyfour months calling... Ability to pay overdue JEA bills slated to end next month with tens of thousands of customers list! May also be targets of scammers two of the citys poorest ZIP codes non-payment!