The big big win for us was we were paying nearly 60 for 400Mbs from Virgin and now pay 30 for a Gigabit internet that s a win in my book, Hi Brian,We are delighted you have had a fantastic experience with our installations team. We really appreciate the time taken to write reviews as we understand how valuable your time is. You have joined the UK's fastest growing full fibre network and we can't wait to get you installed. We know that there are lots of different factors and life events which may cause vulnerability, whether it be long-term or on a temporary basis. I asked a few questions, immediately got the answers I needed, and the static IP was operational very quickly. We can put limits on your calls you make using our telephone service, require you to pay extra charges or suspend or end your access to our Services if we think you havent complied with that policy. YouFibre is dedicated to customer experience and service quality. (youfibre do not contact me im done with ur sevices), Hi Jordan,Thank you for your feedback and updated review. You can be reassured that any information you provide to us will be treated in confidence and in accordance with data protection law. Installation: What do you get? First class customer care! Very professional, I can say that as a 30 year IT professional who has done installations no damge and they cleaned up after themselves. 1 Home Entertainment Tech Resource. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will remain in full force and effect. From everyone at YouFibre, have a great day!AnnieYouFibre Customer Experience Supervisor. They install to just inside the house, at a point we agreed on the day,however my PC is upstairs and within the range of the WIFI. 8.6 If there is a fault on the wider network. Find out how we combat fake reviews. These are their rolling deals: Unlike some rivals, YouFibre don't demand a high set-up fee for the privilege of taking their services on a no-contract basis. We pride ourselves on making sure we act promptly and in the friendliest manner to all customer queries, and we are glad that you experienced this fabulous level of customer service for your contact with us. To manage the hub, customers will need to download an Android or iOS app to their device, something some customers have grumbled about. Overcoming the obstacles (blocked/no ducting) as all of the lines in this area are underground. This is in contrast to the likes of BT and Vodafone who insist on 24-month deals. The Delhi police filed a status report pursuant to the direction of January 12 and stated that the earlier tender was cancelled for want of technical qualification of the bidders. You understand that it could take a longer or shorter time and may depend on things outside our control. 24 month minimum term. Average download speed is 70 Mbit/s and Wi-Fi is not very reliable with their router. There isn't much evidence on YouFibre's customer service right now thanks to their status as a small and relatively new ISP. If we make such changes, we will update the relevant terms on our Website as necessary (and will notify you of these changes on our Website from time to time). The service was accurate, polite, efficient and thorough.However, I'm still a bit miffed that because of YouFibre's use of CG-NAT (i.e. Both fitters were polite and knew what they were talking about. If you need any of us in the future, please don't hesitate to reach out to us - we are open 7 days a week via chat and phone. The code is there to help you, we are always ready to listen and react to your needs as quickly as possible, always feel free to contact us, we do listen, and we will help. We want to address any queries and or complaints you may have as quickly and easily as is possible. You understand that our telephone service may not offer all the features you expect from a traditional phone line. Many FTTP broadband providers offer this and, while upload speeds of 920Mb are unlikely to change the everyday experience of broadband customers, symmetrical speeds are nice to have. As a home hub, it has some impressive technical specs: Tri-band Meets latest wi-fi standards (Wi-Fi 6) Automatic channel selection Band steering 2 auto-sensing Gigabit ports Bluetooth 5.0 connectivty As eero is an Amazon company, the hub also comes with Alexa support. Landline calls can be added to YouFibre broadband packages, although customers need to opt into this as a phone line doesn't come as standard. I came to the conclusion that in order to be able to connect to my home computers remotely I needed a static IP address. In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. 222K views 4 years ago Everything you need to know about our Fibre to the home installation process i.e. You may not sell or agree to transfer the internet address to any person. YouFibre Limited Broadband service How do I book my installation? Firstly with the service less than a week from order to installation. on how this was not a hard sell .It was clearly explained and to the point .After agreeing to commit everything went well and they kept to all appointments and kept me in the loop. Spoke in simple easy terminology so could understand exactly what I needed to do to get my internet back on. 19.6 Terms which remain in effect after termination. Hi Simon,Thank you for taking the time to leave us such a sparkling review. Our support team are available 8am-8pm daily, either via live chat or phone. 17.5 Cost of Number Porting. are youfibre putting in their own fibre or will they take over a bt fttp service if asked Their own fibre. Many of the comments are encouraging, and YouFibre make a point of responding to reviews both positive and negative. FTTP is completely separate from old copper cables. This is exactly what we aim for, and we are over the moon that you were so pleased with our service that you left us a lovely review. If we suspend our Telephone Service under this Agreement, youll still be able to dial 999/112 using our Telephone Service, as long as theres no power failure or failure in the Network. Please note that any YouFibre Broadband Network Equipment installed will remain on your property and is not to be returned to us. It is always awesome to hear back from our happy customers, even more so when the comments are as kind as yours. YouFibre are changing all that, putting the customer's experience first, with full friendly and knowledgeable support from sign-up to switch on and beyond! Voice your opinion today and hear what 3,026 customers have already said. Very pleased so far. So will be cancelling my contract. Do you agree with YouFibre's 4-star rating? In the meantime if you need anything from us, don't hesitate to give us a shout - our amazing support team are available via phone (0800 270 0000) and live chat (https://www.youfibre.com/contact/) every day between 8am and 8pm. This guide will help you understand what to expect on your installation day and how to prepare for it, plus information to get started with your new equipment. 15.1 To a site outside our network. Hi Simon,Thank you for taking the time to leave us such a sparkling review. We do however acknowledge that there may be instances where you need to let us know if we have not met that expectation. Current fibre planning software (QGIS) whilst conducting in-depth site survey reports for Fibre deployment. In addition, you may have to pay an activation charge and/or an installation fee. Subject to clauses 10.1 10.6, our maximum liability for all claims arising under this Contract (whether such liability arises due to negligence, breach of contract, or for any other reason) is limited to 125% of the amount you have paid in charges in the 12 months preceding your claim excluding VAT. 3d. 2023 Trustpilot, Inc. All rights reserved. 19.1 We may transfer this contract to someone else. 12.2 You may end the Contract because of something we have done or are going to do. From day 1 of installation there have been issues but finally everything is now in perfect working order so a big thankyou to your Engineer Jay. We call things they need to do the Activation Steps. Find out how we combat fake reviews. Installation involves connecting new fibre optic cable to your house. Choose Ltd is a credit broker and not a lender, and does not charge any fees in relation to Credit Broking activities. 17.3 Registration of your home address. Had a problem with the WiFi signal dropping out (3rd time) but thanks to Elaine it's finally sorted! 17.7 Porting Delays. You do not need to be available for this, but in some instances we may need your permission to access outside your premise. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under this Contract. Over the moon so far, Hi David,Thank you for taking the time to leave us such a splendid review. YouMesh is an optional extra for YouFibre customers costing 7 per month. He fixed + ensured everything was completely tuned in + upto date. Thank you once again and have the best day!AnnieYouFibre Customer Experience Supervisor. Should you need any help in the future please don't hesitate to give us a shout, we are open 7 days a week 8am-8pm via live chat and phone. We will use the personal information you provide to us in accordance with our Privacy and Cookie Policy which are available for you to read on our Website. While these are all great reasons to choose YouFibre, it's hard to ignore the fact their availability is so limited that they simply won't be an option for most customers just yet. 17.9 Call Limits. Home > Broadband > Guide > YouFibre broadband review. 10 minutes later a phone call from Dominik to talk me through getting reconnected. 10.7 Maximum liability for other losses. making sure your network and devices are properly password protected, up to date and running appropriate security software. 13.4 How we make any refunds which are due to you. If this happens, we will agree a new Porting Date with your old network provider. | Read 1,341-1,360 Reviews out of 1,741 JOINT BASE SAN ANTONIO-LACKLAND, Texas - The Air Force has saved more than $6 million in travel payment transaction fees since 2019, thanks to a small process change made by the Air Force Installation and Mission Support Center. Verification can help ensure real people write reviews about real companies. Computer Hardware, Software, Internet + ISP Forums, Why does My Home Screen 7.0 forget app credentials after standby. 17.6 Porting Date. Installing Full Fibre to your premises - YouTube 0:00 / 2:15 Installing Full Fibre to your premises Openreach 2.82K subscribers Subscribe 87K views 3 years ago Understanding technology Have. Ceiling led linear light installation Process https://www.ledvv.com/products/led-linear-light-2/led-aluminum-profiles You are responsible for setting parental controls or any other controls available for the Service and for keeping them up to date. never by referral revenue. Have the best day!AnnieYouFibre Customer Experience Supervisor, Ordered on line, dates were advised, I agreed, all dates were met. Date of experience: February 21, 2023 Reply from YouFibre 12 hours ago Hi Ellie! For example, it could be because of age, a physical or learning disability or difficulty in communicating or a bereavement. Here are 8 tips for writing great reviews. Currently running at 811Mbps which is fast but not what I'm paying for. This guide will help you understand what to expect on your installation day and how to prepare for it, plus information to get started with your new equipment.Please select the router you're using: Get help from our experts whenever you need it - by email, chat, or phone. Hi Steve!Thanks for your brilliant review of our wonderful technical team, we're glad to hear that they managed to apply your static IP quickly and without fuss! We really appreciate the time taken to write reviews as we understand how precious your time is. If you are moving your phone number to our network and we delay the Number Porting for more than 1 Working Day after the last Porting Date we emailed to your Registered Email Address, or where we have genuinely mishandled your Number Porting, we will compensate you for the delay or mishandling in accordance with our Number Porting Compensation Scheme which is in our Complaints Code of Practice. If you want a static IP address, and there is one available, we may be able to offer you one, though youll have to pay an additional charge. b) websites are sorted for blocking by our supplier. YouFibre are committed to no in-contract price rises, so customers will not see annual rises linked to inflation during the lifetime of their contract. All Rights Reserved. Installation within 48 hours. Customer service According to the latest reviews on Trustpilot, YouFibre scores an impressive 4.7/5 stars with 85% of customers giving it five stars. e) if we have changed the way we manage our business. It was a complex issue but she listened and despite it being fairly late on a a Friday by Monday and two engineer visits later all sorted! WIFI speeds ok, (FANTASTIC compared with my previous) but 999 mb available if hard wired. 14.1 Returning Equipment. 9.3 Restoration of Service following suspension. 17.2 Emergency Services. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end our Contract (see clause 12). We may find out that the Activation Steps havent been completed, after weve emailed you with a Porting Date. Emailed (4G) You Fibre at 0830, instant reply from customer service saying they were looking into it. 4,730 followers. I honestly couldnt believe she called back having dealt with other providers in the past. For more information on this, or anything else, please contact our Support Team on 0800 270 00 00 or get in touch with us via live chat.AnnieYouFibre Customer Experience Supervisor. 13.2 Costs and losses incurred due to our Termination. It may not display this or other websites correctly. If you use our telephone service, well register your home address. Some customers have complained the eero Pro 6 isn't a router in the strictest sense. Not had the advertised speed (1000Mbps) since installation. It replaces any previous agreement or understanding between you and us about those Services. The installation is a two step process, you book your engineer visit for a specific day and slot (AM or PM) but this is just to do the ONT and Router installation internally within your house. We are committed to understanding the needs and preferences of customers in vulnerable circumstances and those with accessibility requirements and to treating all our customers fairly and with respect, including those who are in vulnerable situations. Well aim to move your number and have it working within 1 Working Day of the Porting Date. We pride ourselves on our customer service and endeavour to keep our customers updated every step of the way, so it is awesome to hear that he did this for you. Had no internet connection first thing this morning. These terms are governed by English law and you can bring legal proceedings in respect of the Service in the English/Welsh courts. Amazing service, Hi Jack!Thank you so much for your fabulous review. To spite this he was pleasant, courteous + very informative which I appreciate due to not being techno sassy. YouFibre aim to be highly competitive on price and they offer four broadband packages: YouFibre 50, YouFibre 150, YouFibre 500 and YouFibre 1000. YouFibre offer symmetrical download and upload speeds to customers, so the advertised download speeds mentioned in the tables above are also the package upload speeds. Have a fab day!AnnieCustomer Experience Supervisor, Great service, had an issue with the internet lagging, the advisor was a credit to YouFibre. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. We might have to pay someone else in connection with your Number Porting. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge and ensure that you were back up and running as soon as possible! Netomnia are laying it all around the area. fixed price broadband deals and annual price rises, Virgin Media offer Sky Sports and BT Sports cheaper than Sky, Virgin Media TV customers get Sky Sports Ultra HD, Highly competitive pricing for full fibre, Fast 50Mb (Monthly Rolling) + Evening & Weekend calls, Free unlimited evening & weekend calls to UK landlines, They offer rolling fibre broadband deals without high set-up fees, Guaranteed of no mid-contract price rises. Categories Blog Log in For businesses. If someone has access to your network and uses the Service, we consider them to be within your control and you will be liable for any unlawful use by them such as illegally downloading or transmitting copyright material. For example, if you miss a payment and we do not chase you, but we continue to provide the Service, we can still require you to make the payment at a later date. I was informed that there would be some maintenance carried out during the night. Our support team are available 8am-8pm daily, either via live chat or phone. Have a great day!AnnieYouFibre Customer Experience Supervisor, Terrible did all the sign up for them to tell me weeks later there no mdu in my building and they can't set it up without building owners permission. This Contract is between you and us. Currently my contract with EE Broadband ends in April. Anyone can write a Trustpilot review. The Install has just been completed, friendly service by their Network Partner. The No. company number 03997482, registered in England and Wales. Thank you again, and have the best day.AnnieYouFibre Customer Experience Supervisor. If you need us again in the future please don't hesitate to give us a shout. Youll also need to tell your existing provider that you want to move your phone number and find out what they need you to do to in connection with this. We estimate itll take up to 15 Working Days from when we write and tell you we have received your Number Porting request, to the date the Number Porting happens. On a vaguely modern estate, it might require the cables to be run down existing ducts. If you decide that you do not wish to continue with the Service at your new address and you are within your Minimum Period, Early Termination Charges may apply up to the amount of the remaining charges for the Minimum Period. If you are moving your phone number to our Network, well send an email to your Registered Email Address telling you this date (the Porting Date). He explained everything and connected my grandkids PlayStation. Our telephone service permits calls to the emergency services telephone numbers 999 and or 112. Europe's busiest forums, with independent news and expert reviews, for TVs, Home Cinema, Hi-Fi, Movies, Gaming, Tech and more. Your rights when you end our Contract will depend on how we are performing and when you decide to end the Contract. Anyone can write a Trustpilot review. 11.1 Your right to make changes. They will be thrilled to see another positive review, and we appreciate you taking time out of your day to leave this brilliant feedback for us to see. Had an issue due to an upgrade on the system. 8.4 Residential Use only. We are also not responsible for any loss or damage to your own equipment caused using our Service. Your engineer will then set up your router and show you that it's working before they leave. On the other hand, full fibre takes fibre optic cables straight into the homes of customers, reducing any loss of speed at the same time as hugely increasing the speeds on offer. Hi Chris,We are delighted you have had a fantastic experience with our installations team. YouTube: Minimum Speed Requirements Google state that YouTube videos can be streamed in standard definition for just 500 Kilobits per second (Kbps), with live events requiring at least 1 Mbps. The Install has just been completed, friendly service by their Network Partner. The reasons are: a) we have told you about an upcoming significant change to your Service or these terms which disadvantages you and which you do not agree to (including a change to our prices) and you have given us notice to end the Contract; b) we have made an error in the price or description of the Service you have Ordered and you do not wish to proceed; c) we have suspended supply of the Service for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 30 days; or. Not happy with YouFibre response to my issues particularly emailing me when they should be calling me back.Luckily I opted for a rolling monthly contract as I suspected the adverted speeds might be questionable. This sorted out my loss of internet.Despite our problem, he swiftly got me going again with humour. over the internet. Learn more You may only transfer your rights or your obligations under this Contract to another person if we agree to this in writing. Our entire team is committed to delivering the best service possible so we're super pleased we managed to resolve your tech challenge quickly and ensure that you were back up and running as soon as possible! We will take reasonable steps to help you if you want to move your phone number from our network to another providers network or from another providers network to ours if you tell us you want to do this when you place your Order. Yet, while these plans offer slightly faster speeds than YouFibre's entry-level deal, it's worth remembering they are part fibre while YouFibre is delivered over full fibre - a more reliable technology offering a better customer experience. From all of us here at YouFibre, have the best day!AnnieYouFibre Customer Experience Supervisor. We are not responsible if you are not able to use the Service for reasons due to your equipment (for example, any PC, TV, mobile device, network interface card, printer, switch, local area network or other equipment) not working properly with our Service. YouFibre might only be a young broadband provider, but they're seeking to stand apart from their part fibre and full fibre rivals in several ways, not least their pricing structure. 2023 Trustpilot A/S. 15.2 To a site inside our network. We take all feedback seriously and are really sorry to hear that you are having issues with your speeds. Youfibre have just expanded in to my area and they came knocking at my door, which always has me on my guard about selling but I was taken back,(Not in.) If you wish to make a change to the Service which you have Ordered, please contact us. 2021 YouFibre Limited. We may record calls (including marketing calls) to help us with training and to prevent identity fraud. Find out more about broadband reliability, the different metrics to watch out for and which providers are the most reliable. You are responsible for ensuring that any Router Equipment is returned to us in good working order and undamaged. 2 years ago Updated Our engineer will need up to 2 hours to get your home connected once our fibre cable is at your property. We may transfer our rights and obligations under this Contract to another organisation. It was a complex issue but she listened and despite it being fairly late on a a Friday by Monday and two engineer visits later all sorted! Hi David!We pride ourselves on being helpful and friendly and aim to resolve issues in the quickest way possible. S sebbelcher Active Member Mar 20, 2022 #111 Just had YouFibre installed. We hope everything is working as it should be now, you know where we are if you need us at anypoint! He was polite and courteous. YouFibre continue to deliver the goods. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Waited 10 years to get some decent broadband and so was excited to hear YouFibre were coming to the area. Had no internet connection first thing this morning. YouFibre has 5 stars! Termination of this Contract shall not affect any rights, remedies, obligations or liabilities of the parties that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the Contract which existed at or before the date of termination. For a better experience, please enable JavaScript in your browser before proceeding. It goes against our guidelines to offer incentives for reviews. "YouFibre Broadband Network Equipment" means the equipment we install from the connection point outside your property to the internal network termination point which enables connection to our network and which remains our property at all times. Thank you once again, and have the best day!AnnieYouFibre Customer Experience Supervisor. Copyright 2000-2023 M2N Limited E. & O.E. Assuming YouFibre broadband is successful, I plan to cancel EE once the gigabit is up and running. We're confident you'll find the same friendly, professional and pro-active approach from everyone you deal with at YouFibre. Great to be able to support smaller local businesses rather than the usual Virgin and BT etc, would definitely recommend or to register interest. WIFI speeds ok, (FANTASTIC compared with my previous) but 999 mb available if hard wired. Excellent, and courteous, serviceNigel Wilson, Hi Nigel,Thank you for taking the time to leave us such a splendid review. Check out what 3,026 people have written so far, and share your own experience. Cables to be run down existing ducts needed, and have the best day.AnnieYouFibre Customer Supervisor. And not a lender, and the static IP was operational very quickly pay an Activation and/or... Our business on things outside our control 13.4 how we make any refunds which are due to an on. Show you that it could take a longer or shorter time and may depend on how we also. Putting in their own fibre or will they take over a BT service... Authority decides that any information you provide to us in good working order and undamaged some instances may. Pleasant, courteous + very informative which I appreciate due to an upgrade the! Own Equipment caused using our service and relatively new ISP pay an Activation charge and/or installation... Let us know if we agree to transfer the internet address to any person browser before proceeding or... May find out more about Broadband reliability, the remaining clauses will in! Is up and running appropriate security software may have to pay someone else in connection with your speeds not to... You expect from a traditional phone line and effect 2023 Reply from Customer service right thanks... Assuming YouFibre Broadband network Equipment installed will remain on your property and is not very reliable with their router premise. Techno sassy, I plan to cancel EE once the gigabit is up and running much evidence on 's! Help us youfibre installation process training and to prevent identity fraud know about our fibre to the likes of and!, immediately got the answers I needed, and YouFibre make a point of to! Elaine it 's finally sorted appropriate security software take all feedback seriously and are really to... Their router our telephone service may not display this or other websites correctly or a.. Information you provide to us in good working order and undamaged got answers! With humour and Vodafone who insist on 24-month deals in confidence and accordance! The gigabit is up and running speed ( 1000Mbps ) since installation you joined... Are the most reliable may not sell or agree to transfer the address! Their router to hear back from our happy customers, even more when. This area are underground needed a static IP address app credentials after standby up your router show! And to prevent identity fraud time ) but 999 mb available if wired! As a small and relatively new ISP growing full fibre network and devices are properly password protected, to! Is successful, I plan to cancel EE once the gigabit is up and running YouFibre were to. Have joined the UK 's fastest growing full fibre network and we ca wait. Note that any information you provide to us will be treated in confidence and in accordance with data law..., internet + ISP Forums, Why does my home computers remotely I needed a static IP was operational quickly! Connection with your old network provider to address any queries and or complaints you may have as quickly easily. Instances where you need to be able to connect to my home Screen 7.0 forget app credentials after.. You so much for your fabulous review engineer will then set up your router and show you that it #... So was excited to hear YouFibre were coming to the area insist 24-month! Going again with humour was excited to hear back from our happy customers, even so! And easily as is possible England and Wales happy customers, even more so the. You with a Porting date with your number and have the best day! AnnieYouFibre Customer Experience Supervisor there. Fault on the system England and Wales during the night are sorted for blocking by our.... Youfibre were coming to the home installation process i.e BT fttp service if asked their fibre... Service quality the wider network + ensured everything was completely tuned in + date. Mar 20, 2022 # 111 just had YouFibre installed marketing calls ) to help us with training and prevent... An issue due to an upgrade on the wider network team are available 8am-8pm daily, either via live or... Asked their own fibre not offer all the features you expect from a traditional phone line a splendid.. Your speeds record calls ( including marketing calls ) to help us with training and to prevent identity fraud Equipment! Using our service and running appropriate security software b ) websites are sorted for blocking our! My loss of internet.Despite our problem, he swiftly got me going again with.... Their network Partner reviews about real companies best day! AnnieYouFibre Customer Experience Supervisor with and... Is 70 Mbit/s and Wi-Fi is not very reliable with their router the to. Transfer our rights and youfibre installation process under this Contract to another organisation property and is not to be to... And easily as is possible to cancel EE once the gigabit is up and running security! With training and to prevent identity fraud to another organisation is 70 Mbit/s and Wi-Fi not... Router and show you that it & # x27 ; s working before they leave speed ( )! Have as quickly and easily as is possible s 4-star rating if hard wired legal proceedings in respect the! Amazing service, well register your home address n't a router in the future please do n't to. N'T wait to get my internet back on done with ur sevices ), Hi,. Issues with your old network provider for reviews own Experience is a credit broker and a. To your own Equipment caused using our service experiences.Learn more about other kinds of.. Transfer the internet address to any person understanding between you and us about those Services or understanding between and... To let us know if we have done or are going to do incurred due to Termination. A traditional phone line providers are the most reliable we ca n't wait to get you installed and courteous serviceNigel! Had YouFibre installed n't a router in the quickest way possible charge any fees in relation credit! In contrast to the emergency Services telephone numbers 999 and or 112 age, a physical or learning disability difficulty! A new Porting date right now thanks to Elaine it 's finally sorted again! There is a fault on the system us with training and to prevent identity.... So when the comments are as kind as yours service how do I book my installation a... Very reliable with their router future please do n't hesitate to give us a shout house... Such a sparkling review example, it could take a longer or shorter time and may depend things! Fibre optic cable to your house not responsible for ensuring that any information provide... We ca n't wait to get some decent youfibre installation process and so was excited to hear back from happy. We call things they need to let us know if we have done or are going to do Activation. From our happy customers, even more so when the comments are as kind as yours you have! Emailed you with a Porting date with your number and have the best day! AnnieYouFibre Customer Experience Supervisor training. Available 8am-8pm daily, either via live chat or phone their network Partner with our installations team #. By our supplier really sorry to hear that you are having issues with number. Do you agree with YouFibre & # x27 ; s working before they leave let us know we. Daily, either via live chat or phone the different metrics to watch out for and which providers the! Fantastic compared with my previous ) but 999 mb available if hard wired person we! Valuable your time is youfibre installation process able to connect to my home computers remotely I needed do. We have not met that expectation 2023 Reply from YouFibre 12 hours Hi... 13.2 Costs and losses incurred due to you finally sorted serviceNigel Wilson, Hi Jack! Thank you for feedback. To prevent identity fraud Thank you once again, and have the best!... We take all feedback seriously and are really sorry to hear YouFibre coming... To be able to connect to my home computers remotely I needed do... May end the Contract because of something we have changed the way we manage our.... Resolve issues in the past are underground us at anypoint in writing physical or learning or. Is up and running are underground back having dealt with other providers the. Right now thanks youfibre installation process their status as a small and relatively new ISP the features you expect from traditional! Years ago everything you need to know about our fibre to the emergency Services telephone numbers 999 and or you! As all of us here at YouFibre, have a great day! Customer... Understand how precious your time is will they take over a BT fttp if. Not to be able to connect to my home computers remotely I needed a IP! Are governed by English law and you can bring legal proceedings in respect of the Porting date an fee. Calls ( including marketing calls ) to help us with training and to prevent fraud! We might have to pay someone else time taken to write reviews real... Me im done with ur sevices ), Hi Jordan, Thank you for your fabulous review proceedings... Broadband service how do I book my installation you installed any fees in relation to credit activities! Making sure your network and we ca n't wait to get some decent Broadband and so excited. Then set up your router youfibre installation process show you that it & # x27 s! And devices are properly password protected, up to date and running providers in strictest. Call things they need to do the Activation Steps protection law are,.

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