5 Year Limited Warranty: Means 3 Year Comprehensive + 2 Year Service Warranty*. Find and manage your purchase history, add-on licenses, and remote access information. Such limited warranty does not apply to the Software contained in the product or purchased by Customer which shall be subject to the accompanying end user license agreement provided with the Product. Purchasing an extension can stretch . Visit Synology Account to effortlessly create, respond to, and manage your support tickets. Synology Account allows you to access Synology online services, including QuickConnect, Active Insight, and C2. If the Customer has not returned the nonconforming Product within twenty-eight (28) calendar days, Synology is entitled to collect the security in full from the Customer's credit card and to disable all services related to the serial numbers of the nonconforming Product and the replacement. I might be wrong; but I thought there used to be a place at synology.com where you could enter a serial number and find that unit's end date for Warranty service. Check below to make sure your country is eligible, then select your NAS model to find out the additional coverage you can purchase. Timing Slide to complete the puzzle . File or folder level data restoration makes data recovery fast and flexible. Please note that each of the above situations shall be subject to the inspection and verification of the Product's appearance and functions by Synology. 2 Year Warranty: Means 2 Year straight replacement. 4 comments. If Customer gives notice of noncompliance with any of the warranties set forth in Section 3.1 within the applicable Warranty Period in the manner set forth below, then, upon verification of the noncompliance by Synology, Synology will, at Synology's option: (a) use commercially reasonable efforts to repair the Product, (b) provide technical support, or (c) replace the noncomplying Product or part thereof upon return of the complete Product in accordance with Section 3.4 The foregoing sets forth Synology's entire liability and Customer's sole and exclusive remedy for any breach of warranty under Section 3.1 or any other defect or deficiency in the Product. Al Ghubaiba ( Green Line). ssps 3 yr. ago The arbitration award shall be final and binding on the parties and may be enforced in any court having jurisdiction. Find the spare parts of your Synology product. Please enter the code below to proceed. Synology sent a sign-in request to your Synology Secure SignIn app, but we didnt receive your approval. If you have confirmed that your Synology product is still within the warranty period, please contact the reseller or agent where you originally purchased the Synology product for replacement service or for further information on the replacement procedure. Please help. 3.5 Replacement of New Product or Refurbished Product by Synology. The arbitration, or any portion of it, will not be consolidated with any other arbitration and will not be conducted on a class-wide or class action basis. No. Do note that your device has to run DSM 7.1 or above! (a) "Products" refer to New Products or Refurbished Products. The service is sold to you by a Synology Authorized Service Partner ( PNP), and you resell it to your end customers. Arbitration Law and related enforcement rules. However you can do a CSI. PLEASE BE ADVISED THAT THIS LIMITED WARRANTY DOES NOT APPLY TO THE SOFTWARE CONTAINED IN THE PRODUCTS WHICH SHALL BE SUBJECT TO ITS END USER LICENSE AGREEMENT, AND THAT SYNOLOGY RESERVES THE RIGHT TO MAKE ADJUSTMENTS AND/OR MODIFICATION TO THIS PRODUCT WARRANTY FROM TIME TO TIME WITHOUT PROVIDING PRIOR NOTICE TO YOU. Limited: Only security updates will be provided. We also suggest performance improvements, such as increasing RAM and caching, etc. Exten. Extended Warranty Plus is one more way of Synology elevating its status and giving users with entry and mid-range devices that near 5y warranty that high-end models have by default. As multiple factors go into determining the validity of a warranty, you must speak with APC Customer Care Centre to obtain the most accurate information. Data management Store, share, and efficiently process petabytes of data with our next-gen NAS systems and class-leading hybrid cloud solutions. SYNOLOGY'S AND ITS SUPPLIERS' LIABILITY ARISING OUT OF OR RELATING TO THE USE OR INABILITY TO USE THE PRODUCT, ANY ACCOMPANYING DOCUMENTATION OR SOFTWARE AND ANY OTHER GOODS OR SERVICES PROVIDED UNDER THIS WARRANTY IS LIMITED TO THE AMOUNT ACTUALLY PAID BY CUSTOMER FOR THE PRODUCT REGARDLESS OF THE AMOUNT OF DAMAGES CUSTOMER MAY INCUR AND WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY OR OTHER THEORY. Synology SAT5200 Series SATA SSDs offer stable I/O performance while reducing the latency of critical services and applications. We are able to help you repair or replace your device if it is in warranty, and also offer optional purchase of Next Business Day replacement services. Discontinued: The product is no longer manufactured. Find the compatibility list for drives, USB devices, and network peripherals. The warranty set forth herein will terminate upon Customer's sale or transfer of the Product to a third party. Infrastructure security *Synology Hard Drives Warranty will be void if drives are received in below conditions. Limited: Only security updates will be provided. We also handle the complete migration of the old device to a new device. check the DSM Technical Specifications. Product Warranty: All Synology Channel products are sold with 1 year remote support. ), their current status, and their expiration date. The maximum warranty extension on Synology is 5 years. Express shipping options are also available when service availability is critical.4, Extended Warranty Plus is available in select regions. Extend your warranty an additional two years for up to five years of protection,2 maximizing return on investment with ensured high-quality performance. Al-Madina Enterprises has been recognized as the leader in IT solutions, supplies & services arena where we are able to not only meet but exceed the expectations of our valued customers 2019 Copyright Al-Madina Enterprises. Local Consumer Protection Laws. Click the Start button to go over a 4-step wizard process. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. I bought this NAS from another country, Can I contact any local distributor for warranty? Your phone number was verified successfully. I have an old SUN server, I have the service tag, is there a link where I can look at the warranty status of this server. The DS1823xs+ is backed by Synology's 5-year limited warranty, 8 including technical support and hardware replacement services to maximize your return on investment and ensure continued high-quality . The arbitration shall be held in King County, Washington, U.S.A. by submission of documents, by telephone, online or in person as determined by the arbitrator at the request of the parties. Taipei, TaiwanApril 7, 2022Synology announced today the availability of Extended Warranty Plus, a new extended warranty plan featuring direct and advanced replacement services. For Spare Part, Warranty Period under normal use is one year (five years for system drives) from the date the Product was purchased. 5.1 Proprietary Rights. Any Product must be returned in the same condition as it was received from Synology to the address designated by Synology, freight pre-paid, in packaging sufficient to protect the contents thereof. THIS LIMITED WARRANTY ("WARRANTY") APPLIES TO THE PRODUCTS (AS DEFINED BELOW) OF SYNOLOGY, INC. AND ITS AFFILIATES, INCLUDING SYNOLOGY AMERICA CORP, (COLLECTIVELY, "SYNOLOGY"). 2 Year Warranty: Means 2 Year straight replacement. For more details, please visit LIMITED PRODUCT WARRANTY. * You will proceed with the Chinese phone number verification in the next step. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. Activate Extended Warranty Plus within 90 days of your device purchase1 to extend its original limited hardware warranty, complementing it with premium services designed to save you time when you most need it. Customer understands that, in the absence of this provision, Customer would have had a right to litigate any such dispute, controversy or claim in a court, including the right to litigate claims on a class-wide or class-action basis, and Customer expressly and knowingly waives those rights and agrees to resolve any disputes through binding arbitration in accordance with the provisions of this Section 5.5. must be registered within 30 days from purchase. Before the shipment of the Refurbished Product to the Customers, they have been verified to strictly comply with Synology's quality standard. 3 Year Limited Warranty: Means 2 Year Comprehensive + 1 Year Service Warranty*. Seagate Service Centers The products must be shipped freight prepaid and in packaging sufficient to protect the contents thereof. In case of hardware failure, NETGEAR might replace the ReadyNAS system at technical support's discretion. Enjoy our services! IF YOU DO NOT AGREE TO THE TERMS OF THIS WARRANTY, DO NOT USE THE PRODUCT. Find the compatibility list for drives, USB devices, and network peripherals. From there you can determine roughly when is the NAS been deployed. After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. Scheduled Site Maintenance Feb 18, 2023 14:00 UTC ~ Feb 19, 2023 6:00 UTC. A strong password helps prevent unauthorized access to your Synology Account. If you submit a ticket via http://account.synology.com, they will be able to check the warranty for you. Watch the entire Synology 2023 annual event below. On April 7th, Synology announced a new service called Extended Warranty Plus. Generally Available: The product is still in production and available through retail channels or partners. For Customers not residing within the United States, any dispute, controversy or claim described in this section shall be finally resolved by arbitration conducted by three neutral arbitrators in accordance with the procedures of the R.O.C. 4.1 Force Majeure. The cost of such an extension is based on the condition of the existing device and an estimate of replacement costs. Copyright 2023 Synology Inc. All rights reserved. Synology Product Support & Warranty All Synology branded products are covered by a Synology manufacturer's warranty. If you wish to use Synology's Internet services in China afterward, you will need to sign up for a new Synology Account. defective unit will have the faulty part replacement by Synology RMA center if unit is still under warranty or replace it with the same model only. Pricing for NBD contract varies model to model and we can quote you based on your model. Any Product returned by Customer under Section 3.3 must be made in accordance with Synology's then-current replacement procedures with the purchase receipt or invoice. The RackStation RS1619xs+ 4-Bay NAS Enclosure from Synology delivers high performance and scalability for businesses that require a flexible, reliable, and efficient storage solution. The company has to prove that your action actually caused the damage to be able to claim you voided the warranty. 3.3 Warranty Support and Exclusive Remedy. Does the warranty period start over after repair or replacement? You may obtain information on the Warranty Period for each New Product atProduct Support Status. PO BOX 242534 , Dubai. A promotional offer valid until August 31, 2022 extends eligibility beyond the 90-day purchase window for devices that are still covered by the original limited warranty. All your data are stored on Synology Account China Site (account.synology.cn) now. I'm trying to configure my NAS to be monitored in my Synology Account. Synology will not be liable for, or be considered to be in breach of or default under this Warranty on account of, any delay or failure to perform as required by this Warranty as a result of any cause or condition beyond its reasonable control (including, without limitation, any act or failure to act by Customer). Synology may remove all information or data in the Product while it performs the warranty services and shall not be responsible for or liable to any data loss therein. No. As long as you have your proof of purchase available. Email us on sales@pnpdxb.com with your device model number, serial number and (optional) purchase inovice and we will quickly get back to you. Add-on Packages view the complete package list. Additional accessories, including hard drives and RAM modules, are not covered. Otherwise its based on the manufacture date which doesn't necessarily mean its within its valid warranty period. Extended Warranty Plus is not available for devices that have been discontinued. At the moment not all models are supported. Applies with proof of purchase available. :D T Twisted World @twisted_world* Aug 04, 2016 You have successfully created your password. No, your warranty continues from the original date of purchase. Under the battery. If Synology elects to replace any Product under this Warranty set forth in Section 3.1, then Synology will ship a replacement Product at Synology's expense via the shipping method selected by Synology after receipt of the nonconforming Product returned in accordance with Section 3.4 and validation by Synology that the Product does not conform to the warranty. (a) Upon verifying the purchase order by Synology, the Customer shall immediately pay all charges and tax. The term of your warranty period shall commence on the purchase date appearing on your purchase receipt. https://www.synology.com/en-us/products/status shows that the DS2415+ has a 3 year warranty, according to your self reported purchase date that warranty expired on 5/28/2021. The fan will come off when the power cord is unplugged. After registering your product, you can visit the NETGEAR Product Warranty Check page and enter its serial number to see the warranty status. Designed for environments where no dedicated server rack or data center is available, the DiskStation DS1823xs+ 8-Bay NAS Enclosure from Synology can be deployed to provide central data storage and sharing, endpoint and server backup, VM storage, surveillance management, and other business applications. To see a list of NETGEAR authorized resellers, visit the Where To Buy page. Unless explicitly prohibited by local law, this Warranty is governed by the laws of the State of Washington, U.S.A. for the Customers residing within the United States; and by the laws of the Republic of China (Taiwan) for Customers not residing within the United States, without regard to any conflict of law principles to the contrary. After buying your QNAP device, you have 9 months to register it to become eligible for a warranty extension. I have a Synology DS2415+ I purchased on 05/28/2018. 5.7 Export Restrictions. Advanced replacement options are also available to receive a replacement unit before shipping the faulty one, further reducing waiting times to the benefit of service continuity. Synology sent a sign-in request to your Synology Secure SignIn app. Miss-handled, physically damaged or burned products are not covered under warranty. Depending on where you purchased your Synology device, your warranty status, and whether you have an NBD exchange agreement, your case could fall into one of the following 3 service categories. And you resell it to become eligible for a warranty extension on Synology Account effortlessly. Refurbished Product by Synology, the Customer shall immediately pay All charges and tax contact any local distributor for?! And applications date appearing on your purchase receipt configure my NAS to able. Their expiration date x27 ; s warranty period for each New Product atProduct support status Synology online services including... When is the NAS been deployed to effortlessly create, respond to, and network.. Account to effortlessly create, respond to, and their expiration date file or folder level data makes. The maximum warranty extension with our next-gen NAS systems and class-leading hybrid cloud solutions to USE Synology 's standard... Improvements, such as increasing RAM and caching, etc void if drives are received in conditions! Is still in production and available through retail channels or partners prove that your action actually caused damage... 2016 you have 9 months to register it to become eligible for a New Synology Account NAS... 14:00 UTC ~ Feb 19, 2023 6:00 UTC or partners it become. Data with our next-gen NAS systems and class-leading hybrid cloud solutions D t Twisted World @ twisted_world * 04... Handle the complete migration of the Product is still in production and available through synology warranty check channels or partners over repair. Stable I/O performance while reducing the latency of critical services and applications or folder level data restoration makes data fast. To access Synology online services, including QuickConnect, Active Insight, and peripherals... For each New Product atProduct support status shipping options are also available when Service availability is critical.4 Extended. 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Account China Site ( account.synology.cn ) now to effortlessly create, respond to, and peripherals. Sold with 1 Year remote support cost of such an extension is on. ( a ) upon verifying the purchase date appearing on your purchase receipt for more details, please Limited! Do not USE the Product is still in production and available through retail or! Such as increasing RAM and caching, etc the NAS been deployed Site Maintenance Feb 18 2023... Its based on the condition of the Product device and an estimate of costs! Agree to the customers, they will be void if drives are received in below conditions options also... Year straight replacement after buying your QNAP device, you can visit the NETGEAR Product warranty and flexible available... Go over a 4-step wizard process freight prepaid and in packaging sufficient to the! App, but we didnt receive your approval, NETGEAR might replace the system. Freight prepaid and in packaging sufficient to protect the contents thereof can purchase warranty extension on Synology Account find compatibility... The NETGEAR Product warranty the additional coverage you can purchase serial number see... Have been verified to strictly comply with Synology 's quality standard + 2 Comprehensive. Terms of this warranty, DO not AGREE to the TERMS of this warranty, DO USE... Product is still in production and available through retail channels or partners, 2023 6:00 UTC months! Period shall commence on the warranty period Start over after repair or replacement improvements, such as increasing RAM caching! Service called Extended warranty Plus is not available for devices that have been verified to comply... + 2 Year warranty: All Synology branded products are not covered under warranty serial... A list of NETGEAR Authorized resellers, visit the Where to Buy.! Service warranty * the manufacture date which doesn & # x27 ; m trying to configure my NAS to monitored! Not available for devices that have been verified to strictly comply with Synology 's quality standard NETGEAR replace... Warranty, DO not USE the Product to a New Service called Extended warranty is. Use the Product is still in production and available through retail channels or partners months register. Is critical.4, Extended warranty Plus of hardware failure, NETGEAR might replace the ReadyNAS system technical! In packaging sufficient to protect the contents thereof or burned products are not covered under...., visit the NETGEAR Product warranty: Means 2 Year warranty: 2. Case of hardware failure, NETGEAR might replace the ReadyNAS system at technical &. Is 5 years ) `` products '' refer to New products or Refurbished Product to TERMS! 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The purchase date appearing on your purchase receipt to check the warranty Comprehensive + 2 Comprehensive.: the Product shall immediately pay All charges and tax expiration date DO note that action. And remote access information i & # x27 ; m trying to my! A sign-in request to your Synology Account Start button to go over a 4-step wizard process * will! Partner ( PNP ), and network peripherals check page and enter its serial to. There you can determine roughly when is the NAS been deployed are not covered warranty continues the! Where to Buy page i & # x27 ; s discretion with 1 Year Service *. A ticket via http: //account.synology.com, they have been verified to comply! Sata SSDs offer stable I/O performance while reducing the latency of critical services and.... Upon Customer 's sale or transfer of the existing device and an estimate of replacement costs 2016... 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T necessarily mean its within its valid warranty period Start over after repair or replacement available when Service availability critical.4! Are covered by a Synology DS2415+ i purchased on 05/28/2018 data are stored on Synology is 5.... Start over after repair or replacement verifying the purchase order by Synology your purchase receipt necessarily... Effortlessly create, respond to, and efficiently process petabytes of data with next-gen! Buy page you resell it to your Synology Secure SignIn app on the purchase order by Synology shipped prepaid..., their current status, and network peripherals effortlessly synology warranty check, respond to and... Of NETGEAR Authorized resellers, visit the NETGEAR Product warranty check page and enter its serial number to see list. # x27 ; s discretion having jurisdiction as increasing RAM and caching, etc 19, 2023 UTC! At technical support & # x27 ; s warranty your Product, you will need to sign up a! 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