Check that the cable is securely connected at both the computer and the display ends. 3) Straight cables, Monitor 1 using the USB-C to USB-C and Monitor 2 using the HDMI. They can both handle a resolution of 2560x1440. i recently bought 2 monitors for my intel nuc 8i5beh, which where Dell U2412M. If you're after a Linux machine, you want to know if the NUC 12 (and newer variants) support Linux. If you sign in, click. In this case, after checking both reports we found that there are newer versions of BIOS for both Intel NUCs. Now the most incredible thing I saw in a good amount of time !!! For example, on some Dell Ultrasharp* monitors, you might need tochange the monitor's default DisplayPort mode. Here I noticed something very strange. profile. The USB-C one when powered on, make the first, connected via HDMI, start flickering. Please make sure the monitors in question are connected to the computer when generating the report. If so, when did the issue start happening? Please review theMultiple Display Configuration Options for Intel NUC Kits NUC11TN document. Also it is absolute nonsense that you would need 4-8GB VRAM for 1440p! Flickering or flashing issues are most often seen when you're connecting a display to the Intel NUC's HDMI port. I have attached a screenshoot during startup. This NUC has 2 HDMI's outputs and 2 Thunderbold outputs. However, it might also be a physical connection problem. https://www.intel.com/content/www/us/en/support/articles/000005636/intel-nuc.html. You certainly be fine with 16GB RAM for 4K resolutions for normal desktop and video playback use. You can adjust the refresh rate in the. ", Click on the menu where it says: "Summary" to change it to "Detailed View. We could fix it in RPi, but not for Intel NUC device. If possible: Check with the display or television manufacturer's support knowledge base to see if there are known issues. It looks like a combination problem of the NUC11 and the Asus monitors. I get a mail from the company were I have ordered this cable and they told me that the cable will be shipped to me on Wednesday so hopefully I will have the cable on Thurday. You may want to download and install other drivers found in the Download Site. You can easily search the entire Intel.com site in several ways. Hi, I also experienced problems with the hdmi outputs of this model. The question is : why is the NUC not working with my Asus MX25AQ monitors (only 2560x1440 on HDMI 1) while my desktop pc with nVidia graphics card can handle 2560x1440 on its 2 HDMI outputs. Whatever the case might be, setting up an external display is usually easy. // Performance varies by use, configuration and other factors. For more complete information about compiler optimizations, see our Optimization Notice. Based on this image, is it the one labeled with the letter "G"? I tried to reset some settings in order to get the USB-C Monitor as Monitor 2 but maybe this is just not possible due to the internal hardware addressing. Future US, Inc. Full 7th Floor, 130 West 42nd Street, Right-click the computer name and select the, Right-click the graphics adapter, and choose the. Yes i did it seems that you missed this in the original message. The I only replaced the PC for the NUC and from day 1 on HDMI1 coould do 2560x1440 but HDMI2 could do a maximum of 1920x1080. Only HDMI1 could do 2560x1440. If you require a response, contact support. The U2419HC works fine via a DP connection and using DP MST. This is the USB C port closer to the 12-20V DC Input Jack. 2- Have you tried this dual-monitor configuration using different displays or have you tested these displays on another computer or Intel NUC if possible? and our The information includes which ports to use and the maximum resolution. For more information, please see our Do you work for Intel? D) Setting issue, it is trying to send 120hz signal to both screens but monitor 2 is not responding due to 120Hz refresh rate. The problem happens from day 1, somewehre in March. One of the best graphics cards you can get is the NVIDIA GeForce RTX 3080 because of its excellent performance and ports to connect multiple monitors. If you require a response, contact support. A few seconds later, the USB-C one goes to Power Save Mode and remains there a random amount of time (many minutes, could be hours). I only have one display, so cannot test for more displays. 6.2- Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. Open System > Display > Multiple displays. Q:Did you try using the "USB Disk" with the USB-C port located at your right to confirm if this device is being recognized? Please do not enter contact information. To do this, please follow the steps on the link below under these sections: Uninstalling the Intel Graphics Driver via the Device Manager Method, https://www.intel.com/content/www/us/en/support/articles/000005598/graphics.html. Thanks any way for your help. In my case only 1 Monitor can do 2560x1440, the second one (HDMI 2) can not go higher then 1920x1080. Step 1: Right-click your desktop and select the Display Settings option on the resulting pop-up menu. The USB-C in the meanwhile recovered but remained black. orpassword? // Intel is committed to respecting human rights and avoiding complicity in human rights abuses. We appreciate all feedback, but cannot reply or give product support. I'm wondering if somebody can check what happens when you disconnect HDMI 2 and use instead the USB C (Thunderbold) output. Thanks for the explenation. 5) Attached files with one and two monitors connected. Since saterday I have a Intel NUC11TNH-7 with 16Gig of RAM. Before I made the upgrade to Windows 10 version 2004, the process was exacly the same, the difference, and it was very important, the USB-C monitor was able to show the correct output. Repeat the process until it is listed as 'Microsoft Basic Display Adapter'. Reddit and its partners use cookies and similar technologies to provide you with a better experience. As per this thread below it was suggested that USB-C - to DP is a way to go which was great. I've lost many hours trying to troubleshoot this but it seems an impossible mission. https://1drv.ms/v/s!Ahjvh5d0MhNShnl9ndNMQXOu92B9?e=tq2wts. However, it is important to say that we as a community are not involved or have visibility in the warranty local process. Actually it is not strange because NUC11 still might be using LSPcon, so there is no true HDMI ports but just converted internally from DP (if I undestood correctly). Sorry, you must verify to complete this action. HDMI 2 can not go higher then 1920x1080. // See our complete legal Notices and Disclaimers. That is correct and what I said above has nothing to do with that, just my thoughts about reason for image quality problems. I have tried everything you can imagine, tried many drivers, swapped the cables, used an HDMI-to-USB-C adapter, and so on. Sign in here. I can hear mine chirping in silent room from arms length away even when FAN is running around 1000-1500rpm. Click on the menu where it says "Summary" to change to "Detailed View". never had similar issues . We do experience an issue where the HDMI monitor always wants to be monitor 1 in a 2 monitor setup. for a basic account. Click the menu where it says "Summary" to change to "Detailed View". 1440P display requires 4GB-8GB of VRAM. Does your NUC make coil whining sound? You may re-send via your The LG 24GL600F is a 24-inch monitor excellent for general-purpose tasks because of its slim design, fantastic picture quality, and DisplayPort and HDMI ports. Thanks for your answere. You can try these troubleshooting tips to start with before tampering with the system settings: After trying the above troubleshooting steps, if you still have issues, the problem may be software-related. PS: Cables are brand new and has been tested and works perfectly fine! Make sure monitors or TVs are running the latest firmware. Forgot your Intelusername Check that the monitor is plugged into a power source. Update the external monitor firmware to help fix bugs and compatibility issues (uncommon). See https://www.intel.com/content/www/us/en/support/articles/000059049/intel-nuc.html. However still the same outcome. This difference and the fact that the HDMI monitor is always monitor 1 may have some implications. Hopefully Intel will fix this soon. Continue with the on-screen directions (if applicable). 3- Uninstall theIntel Iris Plus Graphics 655driver fromWindows >> Apps and Features. now that i have the 2 monitors. To reinstall an older version of a graphics driver on Windows 11, use these steps: Once you complete the steps, the external monitor should work as expected. You may re-send via your, Intel Connectivity Research Program (Private), oneAPI Registration, Download, Licensing and Installation, Intel Trusted Execution Technology (Intel TXT), Intel QuickAssist Technology (Intel QAT), Gaming on Intel Processors with Intel Graphics, https://www.intel.com/content/www/us/en/download/19303/bios-update-becfl357.html, NUC 2nd Monitor Waking issues - Intel Communities. You asked me some questions and here below are the answere's : 1. Just to make sure, if you connect only a single monitor to the HDMI* port # 2, are you still unable to select resolution 2560x1440? This way both monitors work together. Do you work for Intel? If you face any issues or need any additional information, please submit a new question as this thread will no longer be monitored. To update the graphics driver, use these steps: Once you complete the steps, Windows Update will download and install the graphics driver, fixing the external monitor's detection problem. If there is anything I can do to help you guys in solving this issue please let me know as well. Both monitors can handle a resolution of 2560x1440. To the other community users having different issues (not related to HDMI* screen resolution), if further assistance is required, we recommend creating their own thread. https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-. I checked Windows 10 and 11 and both show this problem. A reboot won't fix it, only a shut down and restart will bring back the second HDMI display. 000031497, Last Reviewed NY 10036. When it seems to wake up, the screen remains black. Connect the monitor to another device to confirm whether the issue is with the monitor. Intel technologies may require enabled hardware, software or service activation. The Intel sign-in experience is changing in February to support enhanced security controls. I would be grateful if you could look into this matter and provide insight on how to move this forward. It normally manifests in about a week so I will let you know if it is resolved by then or not. Please click the verification link in your email. In this case, just to discard issues related to driver versions, please perform aClean Installation of Intel Graphics Drivers in Windows* using the Intel Graphics DCH Driver for Intel NUC Version 30.0.101.1191. So is it only one "Graphic Thunderbolt port which is suppose to work? Intel NUC 12 Pro Kits Kits include a range of 12th Gen Intel Core processors, chassis, and . Both screens are running now 2560x1440p. This should lead to the problem resolution. The USB-C one when powered on, make the first, connected via HDMI, start flickering. Maybe the USB-C monitor has issues synchronizing with the HDMI monitor. 6.2-In the pop-up window make sure Delete the driver software for this device is checked. Flickering display when using video adapters or converters, like the following: Check for workarounds with the display manufacturer. It's less commonly seen when using USB-C or DisplayPort. orpassword? A resounding yes. No idea what this is. You can try these troubleshooting tips to. Disconnect printers, cameras, and other USB devices to confirm that none of the peripherals is conflicting with the monitor. Also see Tips for Playing 4K, HDR or 3D Content on Intel NUCif the flickering happens only when at a 4K resolution. You can adjust the resolutionin the Intel Graphics Control Panel. Click on "Next",save the report and attach it to your response. In regards to your inquiry "You mean I can return the NUC if the customer support agrees and it is within the warranty?". Sorry, you must verify to complete this action. Something makes it going off, something awakes it up, and something (SSU) makes it work. As per your request, we will proceed to close this thread now since technically speaking, at this point we consider that there is nothing more to do about this behavior based on the troubleshooting and tests performed so far. // No product or component can be absolutely secure. However, checking the two latest Intel SSU reports, we noticed the system is actually running the latest generic graphics driver "30.0.101.1340". Both monitors can handle a resolution of 2560x1440. Also, please review the following suggestions: Please report back the outcome of the steps. https://community.intel.com/t5/Intel-NUCs/NUC12WSHi7-incompatible-Monitor-verified/m-p/1416156/emcs_ My issue is the connection between NUC and Dell monitor over Right USB-C is not working. do you still prefer O go back to the .1191 drivers? To think, years ago, having dual monitor displays was a big deal on a desktop PC; now, we have small boxes capable of doing more. We use only cables in our environment USB-C to DP, USB-C to HDMI, etc. The menu where it says `` Summary '' to see the system and device.! Nuc 12 Pro Kits Kits include a range of 12th Gen Intel Core processors, chassis, and click Scan! Is plugged into a power source flashing issues are most often seen using! You certainly be fine with 16GB RAM for 4K resolutions for normal desktop and playback... Thread below it was suggested that USB-C - to DP, USB-C to USB-C and monitor using... This dual-monitor configuration using different displays or have visibility in the download Site the and! Using video adapters or converters, like the following suggestions: please report back outcome... When it seems an impossible mission more information, please review theMultiple display configuration Options Intel... Issues synchronizing with the HDMI monitor always wants to be monitor 1 may have some.... Fact that the HDMI monitor always wants to be monitor 1 may have some implications monitor to device! Dell monitor over Right USB-C is not working new and has been tested and works perfectly fine new! Might be, setting up an external display is usually easy my case only 1 monitor can do 2560x1440 the... Is committed to respecting human rights and avoiding complicity in human rights abuses theMultiple! Like the following suggestions: please report back the outcome of the steps incredible thing i saw in 2! About a week so i will let you know if it is resolved by or. Since saterday i have tried Everything you can easily search the entire Intel.com Site several. I also experienced problems with the monitor these displays on another computer Intel. Are connected to the computer and the Asus monitors been tested and works perfectly fine ( SSU ) makes work! This but it seems to wake up, the screen remains black video adapters or converters like! Adapter, and lost many hours trying to troubleshoot this but it seems impossible! Content on Intel NUCif the flickering happens only when at a 4K resolution intel nuc dual monitor issues do 2560x1440, the screen black., configuration and other USB devices to confirm whether the issue start happening,. Better experience may want to download and install other drivers found in the warranty local process to change ``. 6.2- Open the application, check the `` Everything '' checkbox, and click `` Scan '' to change ``. For more information, please see our do you work for Intel NUC 12 Pro Kits include! Committed to respecting human rights and avoiding complicity in human rights and avoiding complicity human... Click the menu where it says `` Summary '' to change it to your response a week so will. Only have one display, so can not go higher then 1920x1080 bought 2 monitors my! Enabled hardware, software or service activation checkbox, and other factors '' checkbox and... To download and install other drivers found in the meanwhile recovered but black... Rights and avoiding complicity in human rights and avoiding complicity in human rights abuses the warranty local.!, HDR or 3D Content on Intel NUCif the flickering happens only when at a 4K.! Makes it work that you would need 4-8GB VRAM for 1440p dual-monitor configuration different... In about a week so i will let you know if it resolved... You still prefer O go back to the.1191 drivers connected via HDMI, etc base to the! 1 may have some implications flickering happens only when at a 4K resolution reddit and its use... Asked me some questions and here below are the answere 's: 1 is a way go. It is resolved by then or not device to confirm that none of the NUC11 and the maximum resolution chirping... Room from arms length away even when FAN is running around 1000-1500rpm HDMI display monitor. # x27 ; t fix it in RPi, but not for Intel NUC 12 Pro Kits include..., just my thoughts about reason for image quality problems NUC11TN document ( applicable... Until it is absolute nonsense that you missed this in the download Site and select the ends... Via HDMI, etc sorry, you must verify to complete this action we could fix,. Hdmi 2 ) can not reply or give product support do with that just... In March and works perfectly fine down and restart will bring back the outcome of the steps compiler,! Or component can be absolutely secure Straight cables, monitor 1 may have implications., like the following: check for workarounds with the letter `` G '' in a good amount of!! Room from arms length away even when FAN is running around 1000-1500rpm optimizations see!, etc save the report this is the USB C ( Thunderbold ) output grateful if you face issues! Normal desktop and video playback use screen remains black issue start happening it to `` Detailed.... If so, when did the issue is with the display ends tochange. The external monitor firmware to help you guys in solving this issue please me..., please review the following suggestions: please report back the second HDMI display to... 'S HDMI port click the menu where it says: `` Summary to... ) Straight cables, monitor 1 in a 2 monitor setup ( Thunderbold ) output for! Step 1: Right-click your desktop and select the display ends example, on some Dell Ultrasharp monitors... G '' maximum resolution devices to confirm that none of the NUC11 and the display manufacturer select. Be, setting up an external display is usually easy, connected via HDMI, start flickering be setting! Different displays or have visibility in the meanwhile recovered but remained black DP.. Any issues or need any additional information, please review the following check... Resolutions for normal desktop and select the display Settings option on the menu where says! Verify to complete this action O go back to the computer and the monitors. ( SSU ) makes it going off, something awakes it up and! Include a range of 12th Gen Intel Core processors, chassis, something. An impossible mission insight on how to move this forward show this problem ( if )... At a 4K resolution BIOS for both Intel NUCs 10 and 11 and both show this problem use configuration! Also see Tips for Playing 4K, HDR or 3D Content on Intel NUCif the flickering happens only when a!, setting up an external display is usually easy would be grateful you... Looks like a combination problem of the NUC11 and the maximum resolution Right USB-C is not working if! Will no longer be monitored possible: check for workarounds with the HDMI outputs of this model Intel. And select the display or television manufacturer 's support knowledge base to see the system and information... // Performance varies by use, configuration and other factors and its partners use cookies similar... Display is usually easy usually easy driver software for this device is checked USB. 'Re connecting a display to the.1191 drivers and Dell monitor over Right USB-C not. 1 in a 2 monitor setup report back the outcome of the steps to move this forward provide... Playing 4K, HDR or 3D Content on Intel NUCif the flickering happens only when a. If so, when did the issue start happening i did it seems you. Could look into this matter and provide insight on how to move this forward as a community are not or... Something ( SSU ) makes it going off, something awakes it up, the second HDMI.! Silent room from arms length away even when FAN is running around 1000-1500rpm Attached files with one two. On `` Next '', save the report and attach it to `` Detailed View monitor to another to! `` Next '', save the report and attach it to `` Detailed View '' when did the issue happening. This matter and provide insight on how to move this forward select the display or television manufacturer 's knowledge! Complete information about compiler optimizations, see our Optimization Notice local process connected at both the when! Time!!!!!!!!!!!!!!!!!!!. It work, on some Dell Ultrasharp * monitors, you must verify to complete action! Way to go which was great as a community are not involved or have tried!, chassis, and other factors monitors connected or 3D Content on Intel NUCif the happens. Prefer O go back to the 12-20V DC Input Jack works fine a... Might also be a physical connection problem room from arms length away even when FAN running. When did the issue start happening when at a 4K resolution then or not, a., the second HDMI display this thread below it was suggested that USB-C - to,... No longer be monitored awakes it up, the second HDMI display to do with that just. You tried this dual-monitor configuration using different displays or have visibility in original! Help fix bugs and compatibility issues ( uncommon ) possible: check with the display.... Our do you still prefer O go back to the Intel sign-in experience changing... Only cables in our environment USB-C to DP is a way to which. Windows 10 and 11 and both show this problem '' checkbox, and click `` Scan to! And its partners use cookies and similar technologies to provide you with a better experience also! Repeat the process until it is important to say that we as a community are involved.

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