Even if you can connect other devices successfully if all else fails, you can try this step, and it might fix your problem. Nest. Update 4/14: Three months after our initial report, it seems this issue is still happening and surging recently as well. As far as the official stance on this matter is concerned, the developers are yet to acknowledge this issue, let alone give out any ETA for the rollout of a fix. Connect the Ethernet cable to your Nest Wifi Pro router's WAN port, Plug your Nest Wifi Pro router into a wall outlet. In that I then factory reset all my devices and tried setting up a new Home on a new Google account. 10-11-2022 This article sheds additional light on your privacy choices specific to our Google Wifi and Nest Wifi, and Nest Wifi Pro devices and services. All lights should be lit up before moving to the next step. Required fields are marked *. Before you set up your Nest Wifi Pro router, make sure your modem is working and connected to the internet. This includes information like how long the Wifi point takes to boot up, CPU utilization, memory utilization, and signal strengths between Wifi points to improve your experience and provide certain insights. Note: Per Google's Location Service Access Point opt-out option, data from network names ending in "_nomap" will not be collected. . I will check out your recommendations above over the weekend! Use the Google Home app for setup. These can be controlled in the "Privacy settings" of your Wi-Fi network in the Google Home app. It is important to note, I made two prior attempts and failed, but found success by holding down the reset button for a while. Since wireless regulations vary by country, you might experience compatibility issues if you move your Wifi device(s) to a different country, and Google will be unable to offer support. Nest Wi-Fi points don't have Ethernet ports. This is the only thing that worked. Google Wifi is different kind of Wi-Fi router, replace your single router with multiple router "points" giving your entire home a fast mesh Wi-Fi experience without needing Wi-Fi amplifiers, extenders or boosters. - Oct. 19th 2022 12:00 pm PT. Just my Nest thermostat doesn't. This means youre unable to add your Nest Guard to the app. When it comes to home automation systems, then the offerings from Google have made quite a name for themselves. If you're unable to scan the QR code, tap. It is recommended that you try out each of the below-mentioned workarounds and then see which one spells out success for you. Learn more about Google Public DNS and its privacy practices. Step 1. It fails when using either my iPhone with IOS or iPad with iPadOS at 16.1.1. Make sure you meet all the requirements to get started. However, as of late, it seems to be going through a rough patch as numerous users have voiced their concern that their Google Nest is constantly giving out the Problem connecting to cloud error. Nest Wifi (2019) points have Google Assistant built-in. Add 9to5Google to your Google News feed. The issue appears to affect both versions of Google Wifi, as well as the higher-end Nest Wifi line. This establishes that the issue is persistent across all platforms. To get the most out of Google Home, choose your Help Center: U.S. Help Center, U.K Help Center, Canada Help Center, Australia Help Center. To set up the original Google Wifi, check Set up Google Wifi. Any data collected to deliver your Cloud services is no longer linked to your account. I don't own an Android device unfortunately. Give your Wi-Fi network a name and a secure password. Hi, I am having a problem setting up my Nest Wifi Router, I can see it in the Google Home App and want to delete it and try adding it again but when I click on the router settings, I cannot get to the delete option as it keeps giving me the error "Problem connecting to cloud" Please try again later. The other piece to this puzzle is the Wi-Fi chips used in many smart home devices. When I tried setting it up, it said problem connecting to cloud. Moreover, several users owning both Android and iOS devices tried the Google Home app on both operating systems only to see no difference. Re iiNet they've said to me that there was a compatibility issue previously with Google Nest WiFi but supposedly firmware updates have mitigated those issues and they actually recommended the Google Nest WiFi to me as a solution for my signal issues. For the strongest signal, place your router at eye level, in plain view, like on a shelf or TV stand. Check your cables and connections Step 2. Please let us know if you have any other questions or concerns as I will be locking this thread in 24 hours. Amazon's Alexa is a cloud-based voice service and personal digital assistant that . I reset my router and reinstalled google home. From there, you select the Nest Wifi Then Google Home, in conjunction with your smartphone, starts to configure the Nest Wifi. 2. It's possible that, in order to implement these new features, we may need to change the way it collects, stores, and uses data. diagnostics crash reports, aggregate metrics) to improve Google Wifi, Nest Wifi, the Google Wifi app and the Google Home app and for support purposes. Restart your modem, router and point (s) Step 3. The issue has been doing rounds for quite some time now but seems to have resurfaced owing to a recent spike in complaints. I'm not familiar enough with the google wifi routers to help with precision, but when I was re-setting up my Doorbell, the setup process had me select my wifi network . Try disconnecting ethernet cord: Source 2. Use a different device (phone or tablet) for setup. . Get an answer from an expert on the Google Home Help Forum. If not yet, I need you to connect to it and use the setup code as the password. Nest Wifi Pro is a next generation Wi-Fi 6E system that includes the use of the 6 GHz wireless band for improved performance. Log into Google Home app using your main account on your main device, and see the Problem connecting to cloud error, Go to your Google Wi-if and Disconnect its Ethernet cord thats plugged into the modem (so, unplug the Ethernet cable or the google WiFi from your internet service providers modem), Open google home on your main device, and refresh/Click try again on the Problem connecting to cloud error message. Your email address will not be published. Remember, mesh Wi-Fi networks combine both 2.4 GHz and 5 GHz frequencies into a single network. New comments cannot be posted and votes cannot be cast. The Google Nest Wifi is an excellent mesh router system with impressive top speeds, strong performance at range, easy-to-use features and stable band steering. The root cause of the problem is unknown, but seems possibly connected to firmware, as some report seeing problems following the release of a new update. If you have multiple Nest Wifi Pro routers, you can use any of them as your router. Somehow, that ended up making matters worse, and left my primary point even more unreliable. Once done, you should see the slowly blinking white lights. It's as if the occasionally the connection is lost for a few seconds. Thanks. Both my Sony Bravia TV with built in Google TV and my Sony Sound bar return the message, "Problem Connecting to Cloud" when I touch the gear settings icon in the Google Home App. I factory reset the Google Wifi Point using the hardware reset option and when the device turned white, I started the "setup wifi" process from the Google Home app, followed the prompts including renaming the device, setting up the password, choosing device location, and it finally completed the setup process! Connection issue The modem isnt giving your WiFi point an internet connection. Select the device you would like to set up as a point, Once you've added all of your Wifi devices, the app will. If changes are made to this article (which should be rare), a revision history will be available on this page to let you know what has changed and why. Community Member. Press J to jump to the feed. Restart your phone before you add your Connect again. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.Thanks,Mel. Wifi point performance information. I am happy we got it. What the light on your Wifi device means In the months since, the post has received over 200 replies from other Google/Nest Wifi owners seeing similar behavior. We do not share your personal information from your Google Wifi or Nest Wifi devices, the Google Wifi app or Wifi features of the Google Home app for the purposes of advertising without your consent. Workarounds for Google Wifi router suddenly dropped from 'Great connection' to 'Weak connection' Workaround 1: Factory reset one of the puck, and issue got resolved. If you have not changed the password before, enter ' admin ' as the username and ' password ' as the password. Google wifi support were very helpful in troubleshooting. Ben's smartwatch of choice with his phone is the Google Pixel Watch. Google's Nest WiFi mesh networking kit makes a virtue out of being small, while providing enough mesh networking performance for the typical home and an interactive extension speaker. Sorry for the delayed response here. If I unplugged the switch from the primary router, the Wi-Fi would come back. All with the same result, still get the "problem connecting to cloud" error message . When the power is out, your home Wi-Fi network will be down, and all of your Nest products will be offline in the app. Connect the power back to the modem only and wait for it to fully boot back up. Last modified: October 6, 2022 (view archived versions). Scan the QR code on the bottom of your device. If triggered via the app, it will also remove the device from your Google Account. Once done, close the Home app and perform a full network restart to ensure that the new settings are in place. Posted by cajes-dk. Xiaomi may be preparing a new Wear OS 3 smartwatch, Google rolling out Pixel Watch Fall Detection, Youre reading 9to5Google experts who break news about Google and its surrounding ecosystem, day after day. The reset process will now start and could take up to 10 minutes. This may take a few minutes. Make sure the device used for the setup process with the Google Home app have no VPN enabled/ connected; not any 3rd party product, nor the "Apple iCloud Private Relay" ( https://support.apple.com/en-us/HT212614 ).Make sure the Google Home app has been granted permission for "local network access" ( https://support.google.com/chromecast/answer/7172427?hl=en ).Make sure that proxy is set to disabled while connected to the Nest Wifi network ( https://www.expressvpn.com/support/troubleshooting/disable-proxy-safari/#ios ).IPv6 on Nest Wifi has caused strange problems lately. If you are using the Google Home app and send feedback, learn more about the information you share with Google here. Take the device you're using for setup (the device you installed the app on), and turn the Wi-Fi off and back on. To learn how to restart your router, consult your user manual. One thing to try is to disable IPv6 ( https://support.google.com/googlenest/answer/6361450?hl=en ), add new Nest Wifi unit, then leave IPv6 off or enable it again. I connected it the way that the set-up video shows. Get an answer from an expert on the Google Home Help Forum. I am just trying to set up my Nest Thermostat and having the same error.it's getting cold so I'd love to be able to kick my heat on!! Problem connecting to cloud issue setting up Nest Wifi Router. For example, we may share anonymized data (e.g. During recent weeks I've been having severe issues both during gaming and Microsoft Teams meetings. Last problem: Feb. 28, 2023 at 12:12 p.m. I am connected to the point but cant past the cloud message. For whatever reason there seems to be a link to including a physical address when setting up a new home. the solution that worked for me was instead of proceeding when the light was a static white, I kept pressing on the reset button till the light turned blue and was blinking, only then was I able to bypass the error of connecting to cloud after more than two days of trying everything on the internet. Amazon Alexa, Google Home and Assistant, and Nest all support WeMo to one extent or another. However, incorporating Google Assistant adds value, but it's also . Did you ever figure this out. For the strongest signal, place your router at eye level in plain view, like on a shelf or TV stand. Toggle Nest WiFi cloud services OFF and wait for 30 seconds, then back ON. So give this tweak a try using the below-listed instructions and then check out the results: These were the three different methods that shall help you fix the Google Nest Problem connecting to cloud error. Set it up without your modem connected to the Nest Router. Google Nest Problem connecting to cloud issue, Overwatch 2 Junker Queen, Sojourn, Kiriko & Ashe golden gun disappeared or missing for many players, [Updated] Salesforce down and not working? In my case, fixing this issue took upgrading from Google Wifi as my primary router to Nest Wifi, and now my remaining Google Wifi points in other parts of my home are working just fine. One thing to try is to disable IPv6 (. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Step 1: Login to your Xfinity Gateway. About Nest Wifi and WAN types, including PPPoE: Above information says that VLAN tags and PPPoE by themselves should work. However, over the past few months, some Nest Wifi and Google Wifi owners are reporting that their networks have been going offline at random for months, and it seems Google has no concrete fix. Youll have to wait for power to be restored for your Nest products to reconnect to the internet. Each point expands coverage, so consider the placement of your Wifi devices to increase reliability of your Wi-Fi network throughout your home. I have an HP account I do not have an HP account Step 2: Print with Google Home Make sure your points are all plugged in and connected to the same Wi-Fi network. If you only have one Nest product, select your product above and try to troubleshoot that product individually before you try to troubleshoot your whole Nest home. by Hecticheather. Also confirming that I am on NBN100, it's the tier below the iiNet Superfast (210Mbps) and iiNet Ultrafast (450Mbps) so is excluded from high-speed group, Hey everyone,I wanted to follow up and see if you are still in need of any help. For these types of features, our intent is to explain how they collect, store, or use data in a way that is different from what we describe here. If youre away, you may not know that theres been a power outage. So set it up and then check if it fixes the Google Nest Problem connecting to cloud error. The. Call your Internet Service Provider (ISP) Step 5. If you cant add Nest products to your account, or your Nest products are offline in the app, this article will help you find the steps youll need to fix the problem. Nest WiFi is the new mesh-capable wireless router designed by Google to provide Wi-Fi coverage and handle multiple active devices at the same time. 06:05 AM. I then tried deleting and reinstalling the Google Home app and when I tried to click on my account to login, it now won't even let me log into my account and says problem connecting to cloud at that stage. Check out 9to5Google on YouTube for more news: Ben is a writer and video producer for 9to5Google. Even though the instructions say to have it connected leave it unconnected for now. If you'd like to add another Wifi device, tap, Select the device you'd like to set up as a point. Factory reset. PiunikaWeb started purely as an investigative tech journalism website with a main focus on breaking or exclusive news. Hi Jeff! We are committed to keeping your data private and safe. Reply . To check, go to the Apple App Store or the Google Play store and search the Home app or Nest app. As we haven't had any activity here recently I'm going to go ahead and close the thread. After the modem is back online, connect the Ethernet cable back to Nest WiFi router's WAN port (globe symbol port). I have tried to set-up using an iPad and an old iPhone along with my normal iPhone with the same result each time. I wanted to check in to see if you were still needing help on this and to see what troubleshooting steps you have already attempted. Last Updated on November 1, 2022 by Sadique Hassan. Check the settings on your router to make sure that it's compatible with Nest products. In addition, the Nest . Contact Google Nest support. Each Google Wifi point can act as a router as well as a point connected to the main router. Check your cables and connections Step 2. Troubleshoot your products individually. To provide a smart wireless experience, data is gathered from your Google Wifi and Nest Wifi devices, the Google Wifi app, and Wifi features of the Google Home app. 'S WAN port ( globe symbol port ) update 4/14: Three months after our initial report, it also. With the same time the app 2022 by Sadique Hassan to set Google. 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